Goin' Postal is your one stop shop for ALL your shipping needs in the Plainwell / Otsego area!…read more I've been using Goin' Postal for a number of years now and I can always rely on them to help me with my shipping needs! The Good: 1. They have plenty of services available: Packaging, Boxing, Shipping, Document Services, Mailbox, Moving Supplies, UPS, FedEx, DHL and USPS. 2. Super easy to drop off my packages. The drop off locations are clearly marked. 3. The employees are helpful because they always answer my questions and don't mind weighing my packages to confirm that the weight matches the shipping label! (My scale at home only goes up to 3 lbs.) 4. The staff always make sure I get the best rate by reviewing all available shipping options! Whoop! 5. The location is perfect....very easy to access with plenty of parking available. 6. FedEx picks up around 5ish....which gives me most of the afternoon to prep my packages for shipment! Bonus!! 7. Goin' Postal also offers helpful services like: Public Notary Service, Copying, Faxing, Mailing, and Freight Service. 8. Need to send a greeting card....well Goin' Postal has them for $1.00! 9. The owner is friendly and appreciates your business! Overall: 5 STARS! I highly recommend going here - quick and easy. Glad we have a store like this in the Plainwell / Otsego area!!

I love that we have Goin Postal in Plainwell. One stop to mail my package, regular mail, buy…read morestamps, and etc. The customer service is wonderful, the lady there help me was so polite and sweet. Thanks

I trust Jim and his crew for all my shipping needs. Jim was able to ship a package to me from…read moreMichigan to Texas and was in communication with me the entire time. This particular package was fragile and Pakmail treated it as if it was the most important package in the world. Thanks again Pakmail. I hope to do business with you again!!!!

I do not know the sweet young blonde woman's name but she is always very helpful and is very…read morewelcoming. She always goes out of her way to provide amazing customer service which I appreciate so thank you to her and I sincerely appreciate it.

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

The service is fast, but check your receipt they provide - they don't always give a receipt for ALL…read morepackages dropped off - leaving you with ZERO proof of drop off. Maybe slow down just a bit!

I stopped in with a million Amazon returns and Drew was there to help me out! He was SUPER friendly…read moreand asked if I had an interview because of the items I was returning (smart guy!) He showed off his cool ratchet belt after seeing I was returning belts and overalls just was a kind guy. Keep him, oh him well, promote him!

My mom passed the first week of February this year and unfortunately my stepfather sent family…read morephotos to our old ups box instead of our current address. I spent a month trying to figure out where they were and couldn't believe that they were kind enough to hold on to them for me despite not having had a box there in quite some time and the staff was just so sweet when I went in to pick them up, very very grateful!!!

Went to send an international letter with a link from my UPS account and their system was unable to…read moreread the link. When I told them I could print the label from my account they told me I would have to pay $2.65 for the printing. When I pointed out that they were asking me to pay to correct a problem in their system, they said "well, if you want the label, you have to pay $2.65." I left. I hate service businesses that don't train their employees to think about customer service. BTW, I went to the UPS store on Apple Ave in Muskegon, where the same problem occurred (apparently, the UPS system can't handle this process for international shipments) but the people there were familiar with it and asked me to print the label from my phone. When I asked if they were going to charge me, they said "Of course not". See, training, customer service, happy customer.