This Vet clinic is very passionate about your pets. They are a nonprofit who gives excellent care…read moreto your pets. They even have gone above and beyond doing tests on your pet to check something out without charging. Unfortunately we have had to put down three different dogs. They give a donation in your pets name to medical Research. Staff is friendly and caring.

They have taken great care of my dog for the past 3 years. Prices are reasonable, and I appreciate…read morethat I can always get my dog in within a few days. Staff is all very friendly and are happy to see my dog when we walk in the door.

Long wait times & don't incorporate services into visit resulting in 2nd visit... money seems to be…read moredriving factor

awesome staff very knowledgeable Doctor my kitty felt very special I also felt that I was treated…read morewell There is ease of appointments

I grew up in Deforest and we took our dog to B&R. All I remember is that my mother hated how they…read moretreated her and our dog. 25 years later, I decided to give them a second chance with my newly adopted dog. It was very easy to make an appointment and send records. I showed up for my appointment 15 minutes early knowing that I needed to fill out paperwork. The receptionist was visibly and verbally upset that we were early. The clinic was dirty and smelled very strongly of urine. The exam room was no better. The appointment for my dog was to establish care. However, I was recommended to do all sorts of treatments and tests that made the appointment cost me almost $1000. The things I did turn down, I was guilt tripped and belittled for declining. There is a sign that says "Let the staff restrain your pet." However the "assistant" looked so scared of my dog that she just stood there. I restained my own dog for them. 1 week later, I needed a refill and was put on hold. They never took me off hold l, so I hung up after 15 minutes. They emailed me to pick up my dog's prescription later in the week. Fast forward to the dog's dental and mass removal. Dropped the dog off at 8am in the morning and heard nothing. I called at 2:30pm wondering how my dog was. They hadn't even gotten to it yet, claiming an emergency kept them busy. I asked to reschedule and they told me no. They said the dog will be done by 6pm. When I picked the dog up, it was groggy and bleeding from it's incision. I was told that was normal. The next day, the bleeding stopped, but the dog was very uncomfortable. Appetite was good, but the dog had diarrhea. Emailed the vet with an update. The vet called me back but was very dismissive and offered little help. Google helped me more. 1 week post surgery, the incision opened up and started bleeding again. Being during the day, I called B&R to get my dog in, since they will help emergencies as previously told. But no answer. After the emergency clinic visit somewhere else, I transferred my records. The dog is doing great and loves their new vet.

We have been taking our kitty to Dr. Hettich for a few years now and are very pleased with her…read morecare. Dr. Hettich has been attentive to our cat's needs and has worked with us to make sure we are giving our elderly diabetic cat the correct dosage of insulin and has given us knowledge and resources. We very much appreciate Dr. Hettich and all those at the B & R Veterinary Clinic!

we had to out down our orange tabby that was 20 yrs old, Davy Jones. the team at the Aurora vet…read moreclinic were absolutely great. Very patient and warm and loving. Davy was a fighter and did not want to go so they gave him more time for the medication to quiet him. Davy Jones left our world peaceful and now he is home and he has a new life in Heaven.

Caring and capable staff. I have been a client of these veternarians for many years, they have…read morehelped me navigate health concerns for my three cats and I am grateful.

Natures Preserve Pet Care is the best vet that I have ever taken my dog to. Not only are the staff…read morewonderful and kind but they go the extra mile to make sure my little man is comfortable due to his high anxiety. It really makes a difference as an owner knowing that my dog is in such loving hands. If you are looking for a place to take your animal Natures Preserve Pet Care is the place.

From the owner: Personal attention and care provided to both pet and owner.read more

Boarded our dog for 6 days all went great. He ate well and there weren't any problems. Have used…read moretheir service.

Not a friendly clinic and when trying to work with the clinic manager, they do not want feedback or…read moreare not interested in your experience. Not a welcoming clinic.

I have been taking my dog there for five years now. I feel totally welcomed and I love the staff…read more My dg has received excellent care. My groomer Haley is just the best. It doesn't matter what vet I see it's usually Dr. Kim. I feel very comfortable with any f the Drs. I don't trust my beloved pet, FACHA to many but I'm totally fine with the care and love she receives. I would highly recommend them to anyone.

This animal hospital also has a groomers built in, which is nice! I'm only reviewing the animal…read morehospital side, since we haven't tried the groomer yet. The location is convenient for us, however you have to drive past the Walmart on the frontage road to get in. Not convenient for most people. Also the parking lot is small. There is no clear place to take "reactive" dogs for some alone time to reduce stress. The inside is open and clean. However the openness is also not great for reactive dogs. The staff was WONDERFUL. We had so many questions as first time pet owners (dog) and they were patient answering all our questions. They did a thorough job of looking at our pup and suggesting preventative treatments. They do suggest flea tick and heart worm treatments, which some people may see as an upsell, however I see that as they are really passionate about protecting animals health.

DO NOT BRING YOUR CATS HERE. This facility had my cat for 24…read morehours after a cat fight (plus 3 other vet appointments at this location in the span of a week), only for them to send her home with an infected bite wound/infection site on the side of her neck. If I hadn't found it myself the day after picking her up from 24 hour watch (exploding in puss) she would have died. Over $3000 dollars later, 4 separate visits, and multiple blood and organ tests without actually dealing with the problem (an infected neck/bite wound). They refused to reimburse any fees caused by this omission, which they also refuse to admit, stating no medical error occured after attempting to follow up with their management team.

Took my cat Presley last year in May to get tail amputated. Vet tech told me to contact later in…read morethe afternoon to pick up my cat. I went by later as it was very late in the afternoon and was concerned about my senior cat. I went in and the vet tech proceeded to yell at me. The vet contacted me to advise me about my cat; I told him about the incident. When I got back, she proceeded to argue with me. This vet tech understandably was having a bad day and took it out on me. No excuse. I have gone to veterans for many years and never experienced such treatment before. Vet Trch needs stress management training,and customer service/people skills.