Took my cat there for care, was told to call with any questions about medications. I called once for clarification, was told by front line staff to "read the box". I asked for a call back from the Dr. got none. Was going to start palladia (a chemo drug) for my cat and was confused about when labs needed to be done, etc. called and again front line staff was rude, unhelpful. I made an appointment to follow up after a week of medication and hung up. Hours later I received a text saying I needed to have labs done before I started a medication for my cat , which I had already given him, and wouldn't have if front line staff had been more engaged, ie looked up his chart I called for clarification. When I asked if I was speaking to the person who answered earlier she said yes and hung up on me. I called back a bit later and was transferred to a vet who told me she would care for my pet but couldn't have me "curse at the staff." That never happened. At all. I then told her I didn't trust the establishment to care for my cat as I couldn't trust information would get where it needed to be properly since front line had lied and they were going to co-sign I was immediately kicked out of the app which was weird to me since I couldn't get my pets information I asked to have the records sent to a different vet. When I arrived they said they hadn't gotten them. This was days later Today I requested them sent to me. I now see why I was kicked out the app. They had a whole made up story in the chart about the phone call where I supposedly cursed at the front line staff. Never happened. But now it's in my pets chart that is transferred to all future vets. Absolutely unbelievable. It's almost laughable, except these people are putting false information into charts to cover their poor behavior. Their subpar service. What are they saying they have done to our pets that isn't true? What else have they written to cover for other poor service? read more

The staff are honest, efficient and very caring. They kept me informed of my pets condition.

I just recently started to take my Lab to this vet. I found them to be very attentive and thorough with us. Cost wise, the labs were pretty pricey. Overall the experience was good. read more

Would honestly never take my dog here again. We've been going here for multiple years and up until 2 years ago they couldn't figure out how to give my dog a regular check up stating that "he's too reactive" even though he's never had any issues before. Given that they are specialist I would assume they would know how to do their job. read more

We have been going here for about two years. Scheduling an appointment is difficult, Their scheduling software is horrible. Recently we had a wellness exam, Our dog has been itching and scratching horribly. They gave us an allergy medicine recommendation. It did not work. We called them back and told them that, they said, they would call us back by the end of the day. Never happened. Called the next day, They said, they were too busy to help me. The neighborhood email had lots of people saying that they also had bad service from Northside. read more

Asked me to prepay for services then refused to honor these services and claimed they "expired" after 30 days. The owner did resolve this issue and credit the money back, but I'll be taking business elsewhere. read more

I found a dying mouse that appeared to be suffering badly. I called ahead to see if they would/could help. They were very compassionate and provided me with assistance and declined my offer of a donation for easing the suffering of an animal with no one else to help it. These are genuinely good, kind folks. read more

Our two dogs get all of their healthcare here and we and they love it. The older dog has had surgery done here both dogs get their vaccinations and other medical treatment with regular follow-ups and annual check ups and we've been very pleased with the Veterinarian's and their staff. Kudos everyone. read more

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I love this vet! I moved from California and was hesitant finding a good vet here in Madison This place has exceeded my expectations! They genuinely care for each of my animals. After surgery I even receive a courtesy call letting me know my animals are safe and well. Totally recommended to anyone and everyone! read more

About five years ago I was cat-sitting for a friend and had to take her cat to the vet, which was Northside Animal Hospital. I was so impressed with the kindness, patience and efficiency of the staff I started taking my cat there. I'm the type of customer overall that likes to ask questions like, "Do you know what type of things cause that?" and "Do you know the actual statistics of success with this procedure/medicine?" and I LOVE that they always answer patiently and honestly. (It took me a long time to find a mechanic that could do the same when I took my car in, and now that I've found him I'll be loyal to him for life.) If it is ever up to Dr. Brooks to make my cat's healthcare decisions for me, I would trust her completely. read more

We took our black lab pup to Northside a week ago for his first visit after coming home. They were very prompt at answering the phone, and took the time to find an appointment slot that fit our schedule. On the day before our scheduled visit, they gave us a courtesy call to ensure that everything was still good to go for the impending visit. The day of the visit, every staff member that was near the entryway introduced themselves to both my fiancé and myself...AND made a point to play with our pup to make everyone feel welcome. The scheduled appointment began on-time and we met with Debbie (very nice and informative vet tech). From Debbie, we segwayed into meeting Dr. Brooks. Again - very friendly and had a wonderful demeanor with all of us. After all the checkup, medicine, and vaccines were administered they set up our next appointment in the exam room and were able to take payment there, too. Two days following our appointment, we received a thank you note for choosing NAH. Pretty neat that they took the time to do that! Overall I found our experience with NAH to be excellent, and I will openly suggest to my fellow pet-owners to check them out! read more

This place has been nothing but helpful. I have two diva-liscious, 80-lb dogs that requires a lot of attention. Everyone at Northside Animal Hospital has been very understanding and actually formed relationships with my dogs!! I was lucky enough to get their pictures (showing them running so mostly a picture of their butts) in the Isthmus a few years back. At this point, I had only been to the hospital 3 or 4 times and after the picture printed, the next time I was in, they knew it was my dogs! I was super impressed with their sense of caring and personable character. I have taken my dogs in for routine visits, bladder infections, allergy issues, stomach issues, and went through bouts of dogs eating two full pies, losing an entire nail, having surprise lumps, and they managed to grind my dogs nails. That deserves a reward right there. When I took a dog in for a surprise lump, they did not at all make me feel stupid when we found out it was just a mass of fur...don't ask, remember, they are diva-liscious dogs. They also know both our dogs get super excited when there are other dogs and cats around. They plan and accommodate the setting for us! They even put up and play with my high energy dogs. I have nothing but good things to say about everyone here! read more

Not bad for right down the street to where I live, but not great in the scheme of things. I had never had a dog before so when I got one I had a lot of questions. I asked the vet there what kind of food my dog should be eatting and all she could tell me was "a quality one, like the one we offer here". She also told me my dog was very badly behaved. Which would be differnt if she actually was a bad dog but number one I had just gotten her from the humane society and was just learning to work with her and number two the context in which she was telling me this was when they were trying to take her temp analy...and all my dog was doing was moving around, no barking no biting and no jumping. Just because she wouldn't sit still to get something up her butt makes her a bad dog? If you can get passed all that, they are prety cheep, and have a wide range of availability. They also did successfully get my dog healthy after I adopted her...she had three different kinds of worms and couldn't keep down food. read more

I love these guys...they have been so kind to my elderly kitty and are always friendly and helpful to me as well. I have recently moved across town, and they're no longer the most convenient vet for me, but I'll make the drive across town to come here. These are real animal people who are good with people too! read more

This place is fantastic. It's right in my neighborhood and the staff there is incredibly friendly and knowledgeable. I've called to ask questions a few times and they always take the time to talk with me. My cat is extremely skittish and afraid of people, and Dr. Brooks has the magic touch to keep him calm and non-traumatized. The cat has also had several health issues and has had to spend time overnight at Veterinary Emergency Services and the staff at Northside Animal Hospital have been awesome with his follow-up care. He's on a prescription diet, so I have to stop in monthly to buy his food, and their prices are actually better than anywhere else I have found (including online). I highly recommend them! read more

Dr. Brooks is the most gentle and patient vet I have ever met. She and her staff genuinely care about the animals they treat, and the people who bring them in. My dogs and cats have been their patients since they opened, and have always received excellent care. I would even trust them to make medical decisions for my pets if I were not available. read more

I have been to many vets around the country but this by far was the most expensive. We have never paid more than $30 for a heartworm test. It was $60.00 for each dog! Also charged two office visits. When all was said and done we paid $300.00. We took them in for a simple heartworm test. I am used to paying around $200.00 and that included heartworm medicine. We only got one month for each dog because they don't carry the kind we use. The staff was friendly but the appointment did take an hour and half. So all I would like someone who is looking for a vet just know they are expensive. read more

I called yesterday for my dog Zoey and the issue of diarrhea she had. They talked about the bland diet and also recommended a probiotic. The staff took great care of us over the phone. read more

The staff here has been fabulous. My dogs have had dental surgeries here and most recently took such great care of my rescue IG. The staff genuinely seemed to enjoy having her in the office for the day. They clearly cared about her comfort, offering outside bathroom breaks, and when that was turned down, a pee pad. They are extremely professional and thorough regarding your pets health and safety. One of the techs saved her tooth for me, showing me just how stunningly long the roots were. This also helped me understand just why dental cleanings and extractions can be expensive. Highly recommend Northside Animal Hospital. read more

Dr. Brooks is amazing. She's a compassionate, patient, knowledgeable and highly skilled veterinarian. She has taken my very high maintenance specialty breed rescue cats (I've also had friends with dogs and smaller animals rave about her services) through all of their 9 lives. Her prices are extremely modest, while providing top notch care. I recommend her to anyone looking for a vet (for any animal species). read more

Dr. June Brooks is a wonderful, knowledgeable vet. The vet assistants are thoughtful, kind, and really good at what they do. I am a bit of a crazy cat lady, and they never make me feel bad about my (over) concern for my cats. read more

I too love the clinic. I have been going since they first opened. They are knowlegable, kind and very responsive. I go frequently because of the medical issues my pets have ( both cats and a dog), so a have a good sense of their overall quality. Dr. Brooks is great! read more