I got a brand new Ac unit and furnace and had nothing but problems since I had them put in I would…read morego some where else with my business about to ask for my money back and go else where for my ac and furnace not happy they been here 4 times to fix things don't sound new to me and every time they come something new breaks or something new is wrong

Our furnace went out yesterday on thanksgiving, so it was difficult to find someone the day after…read more I called air rite and spoke to the receptionist and she said she would pass along my info. Within 10 minutes I got a call from Brian. He was beyond helpful and went above and beyond in helping me. He told Me they were closed today, that he could come out tomorrow, and he asked me what the problem was. I told him what the issue was, and told him I have some knowledge as an electrician. We continued to talk about the issue. He walked me through where the problem most likely was, leading to a blown fuse. And sure enough with a new $6 fuse, the furnace works! Brian truly went above and beyond in helping me with this. He was quick to respond, and most of all knowledgeableand and helpful. He didn't have to walk me through diagnosing the issue, but I was very appreciative he did. I would recommend their service to anyone. If someone is willing to help and treat others like this, that's the company I want working on my furnace.

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Furnace went on the fritz on a very cold day. Umberto serviced us within a few hours after…read morecontacted and had the heat working shortly. Great service and always reliable when called with issues.

Had Umberto's Install new furnace and Air about a year ago. Did a good job, or so i thought. Went…read morein and saw the they did NOT vent to outside of the house. Called and asked why they did this and would they please come and finish venting to the exterior? Refused. POOR customer service! 2/1/19 furnace starts blowing the circuit breaker. Called again. stated the soonest could get there was in 5 days! Really!!! Under warranty, -something degrees, and you cannot get there for 5 days? Also noticed water around the base of the unit. Opened up front panel and found a moisture drain line was not attached! How did the installation crew NOT attach this? Tried calling again and found the number no longer working, which means they have now blocked our number from calling the. This is the WORST customer service i have ever experienced! Stay away from this company.

Charlie was great and informative and showed up same day. Changed the faulty part in 20 mins and…read moregave advice about how to extend the life of my furnace.

My furnace quit in the middle of a cold snap and I was out of town. They came, diagnosed the…read moreproblem, offered several options and I had a new furnace in a few days. Long story, but they also help identify the source of the problem and the cause. Friendly, courteous and professional.

A week ago we were having issues with our furnace shutting off. It turned out to be a serious…read moresafety hazard that was leaking carbon monoxide into our house. The team at Metro Heating and Cooling was able to bring someone over to diagnose the issue, then bring a team over and complete the install of a new furnace within one day, working until after 7 pm because they said they were not going to leave us without heat for a night. We are extremely grateful to their team and will definitely be going back to them for any future work we need!

Richard replaced our water heater. He arrived on time and kept me informed throughout the process…read more New water heater looks great. Everything was cleaned at the end. The scheduling of the service was really easy and prompt.

We recently moved to a new home that came with the original AC unit. I was hoping we would be able…read moreto squeeze another few years out of it (this sucker was from 1985!) but the minute I threw the switch we had water leakage onto our new furnace...not good. Of course it had to be during the summer when it is crazy hot here, so everyone in the neighborhood was booking services. One company I had come out quoted me well over five grand to install a new AC unit. I wasn't having that and started talking to our new neighbors. One of them just had their AC unit replaced last year and recommended Apple Lake. I gave them a call and found out that they could get me the same unit (just a different brand) for half as much. And no, this wasn't some cheap brand, this is Carrier. The company was founded by the guy who invented AC... Installation was a breeze (no pun intended!) and it was great working with the staff. They went above and beyond customer service to make sure we were taken care of. Finally, we have cool air back in our house and couldn't be happier with our experience.

Working with Bruce, Beth and Cory was great! Quick response to come do a check up on our furnace in…read moreSeptember because our furnace kept failing. We decided to replace our 25 year old furnace with a Carrier product. There were no gimmicks or talks from them about purchasing products we didn't need, just a first rate efficient furnace. We got a great price and fast installation on what was a very cold day this past November. Highly recommend Apple Lake to anyone replacing their heating and air conditioning systems.

Just an update. I finally heard back from Julie W. after a few weeks and me reaching out to her…read moreagain for an update . Basically, she "looked into it" and there is nothing that she can do. No refund, no nothing. She tells me- I need to work with Maytag- which I have and work with Warner's Stellian repair department- which I have. She apologized for the frustrating situation. Frustrating? Yeah, I would say more than frustrating. This is the WORST experience buying appliances/customer experience. They do not care. They have my thousands of dollars for the appliances and have washed their hands of it. I wish I would've read the yelp reviews before buying from them. We bought 3 major appliances from here years ago and had no issues. Warner's has gone downhill. I think the intent of the replies on yelp from the business owner, is to make it look like they care and are going to help, but they don't. I had to give 1 star in order to post the review. Otherwise, it would be zero or below the bar.

Purchased a brand new Kitchen Aid refrigerator and had it installed by them yesterday. Does not…read morecool... it was dead on arrival. Called repair and someone can't come out to look at it until next week Monday. Asked for a replacement as I'm not comfortable with an appliance that never worked to begin with....they said they didn't know if they can do that. Looking at other reviews, defective products seem to be a pattern of this store. Too bad because customer service was excellent before. Will keep you posted if anything gets done about this.

Do not use this company! I would like to leave two reviews of 1. Air Knights is not an honest…read morecompany to work with and Paul is out to rip you off. Furnace: Jan 28th -2nd day of -20 and my furnace wasn't working. I really felt the pressure of burst h2o pipes. I wish I would have called for 2nd opinion. I won't say how much he charged me to replace my furnace, but it turned out that it was ~$3500 more than it should have been. If it even needed to be done in the first place. A/C: April 24th, he came back to give a complimentary A/C clean and mtnc. Gave me a bunch of lies of I should refill the freone levels and I have a leak in the line that he can patch for $2300. I called a reputable HVAC company and they said that was a complete line. That gas was pulled from market 6 yrs ago, and would NEVER be an option. My A/C was fine.

I am writing this review to warn other families based on our direct experience…read more My parents were charged $9,500 for a new furnace they did not need. After the installation, multiple independent contractors confirmed the original furnace was still functional and did not require full replacement. Comparable bids for similar work were thousands of dollars less. When we requested a clear, itemized invoice explaining the cost breakdown, the company refused to provide one. Communication became evasive, and basic documentation that reputable contractors routinely provide was withheld. After researching further, we discovered numerous similar complaints describing the same pattern: urgent claims, high-pressure sales tactics, inflated pricing, and a lack of transparency after payment. This experience caused significant financial and emotional stress to my parents. In my opinion, homeowners should proceed with extreme caution, get multiple independent inspections, and insist on written documentation before agreeing to any work with this company. If this review prevents even one family from going through what ours did, it is worth writing.

We were experiencing very poor air quality in the home, which felt stuffy and heavy. We had to…read moreconstantly replace air filters and frequently encountered dust on items. We looked around and read many reviews. We decided to contact Twin Cities Furnace Cleaning. They did not answer the phone right away but I received a call very quickly. I explained the situation and how we have some allergies, and they took the time to listen and go over all the details. They then recommended Steve who is the go-to guy when it comes to allergies as well as other things related. We set up an appointment with Steve, and Steve arrived early. He set up his equipment and was very mindful about making a mess as well as getting things dirty and wet. He took his time to explain as well as show me what was going on and answer all my questions. Because of allergies Steve took his time and made sure each vent was cleaned as best as possible. The things I saw in the ductwork were scary, which had built up over the years of this property. After he was done, we swapped the air filter and within 20 minutes of running, I could smell the difference in the air. The air felt lighter and did not have a heavy feel. Also, my air purifiers were not reading off the charts anymore. Steve did a fantastic job and I would highly recommend him as well as Twin Cities Furnace Cleaning. I ended up getting their Ultimate cleaning or whatever the highest one was, and compared to other places, it was cheap. The price you pay for what you get is a bargain. It ended up being $541.00 with tax and worth every penny.

BEWARE: Independent contractors are used by this company who carry their own insurance. I had an…read moreunfortunate situation where a furnace drain hose was bumped out of place by one of this company's independent contractors causing a leak in my ceiling weeks before my house was to close to a new owner. My claim was declined. The insurance company required unrealistic things like a photo of the space prior to incident showing the hose in place. Who takes pictures of their furnace? This resulted in a costly last-minute repair to my ceiling. Essentially this means that you are at the mercy of a potential crappy insurance policy carried by the contractor and that the owner takes no personal responsibility for potential damage.