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    Loft 523

    3.7 (79 reviews)
    ModerateHotels

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    Missing coffee pot
    Jonah H.

    Checked in and the toilet wouldnt stop flushing every few mins. Told the woman at the desk who said we could change rooms when we returned from our riverboat dinner. Had to walk over to International House where we told the man at the front desk what was going on and he moved us the room next door where the bed is right up against the bathroom wall! Needless to say we still heard the neverending flushing toilet. Went back and asked for an upgrade based on the issues and he said they had no other rooms. Funny, cause we looked online and there were several! Needless to say I went back and said I didn't wanna play room roulette anymore so to just give us a credit. He said he left a note and that it would be up to the manager in the morning. I hope they do something because this is BS!! Plus the room I booked online looks NOTHING like the room I was given - do NOT trust the pictures!! Then dropped bags in the new room only to return to an alarm like noise going on and off non-stop. Now moving to our third room!! OMG! This room has the coffee mugs but no coffee pot! Not to mention we had to walk a block to the International House which owns and manages the Loft 523 each time to try and get things resolved. I give up.

    Uriia H.

    STAYCATION! I enjoy staying downtown during the summer months. Its a great time to get a really swanky hotel room at a really good price. This was my second time staying here, and I was very pleased. The front desk clerk gave me a room towards the back of the hotel to avoid hearing the 5am garbage truck. He must have sensed that i am no good before 7am. Lol. This small boutique hotel is in a great location..walking distance to eateries and bars. I love the room decor and huge bathrooms. The tub is fantastic. Bed was comfy and the room is nicely furnished. The room had a small fridge and the robes and slippers were a nice touch. To my fellow New Orleanians...make it a point to treat yourself to a staycation and take in everything our great city has to offer.

    PH 1
    Jo P.

    We absolutely loved our stay here! Yes, the door is inconspicuous and we passed by 3 times before finally calling the front desk, but the lady who answered talked us through and got us there, patiently. Then with a baby in tow, we were given a very nice, private room away from other guests...in PH 1! An expansive room, spacious bathroom, & wraparound balcony greeted us and treated us. I was initially concerned about the concrete floors being too dangerous and different for baby girl, but with low, modern furniture (and extra precautions on our part), our stay was wonderful! I would definitely come back and recommend the Loft to people looking to immerse themselves in the family-friendly sights and sounds of the city, while having a clean and comfortable place to return to.

    lobby entrance inside

    If I could give a half a star rating I would. There were a number of issues, first we tried to check in at 4:30 and were given a room that the window blinds wouldn't open so we couldn't see the wonderful views advertise online. The TV was not functional and some lights were not all operational which rendered the room rather dark. We called the front desk, which by the way is in another hotel, the maintenance person told us that he was not be able to fix the blinds nor the TV. After much back-and-forth with a very rude hotel manager, we were able to get another room three hours later. However, the new room had issues also. The TV didn't work, the refrigerator was not functional and the toilet ran the water during our entire four day stay. The online photos are great (kudos to the photographer and marketing team); unfortunately, the facility itself presents very differently. The lobby is dark and in disrepair with holes in ceiling and leaking water, a deserted bar area with furniture stacked along the walls. (see photos) If the management made the needed repairs and upgrades this would be a great place to stay. The personnel definitely needs better training and customer service skills. I do not recommend this place to avoid the disappointment we experienced.

    Elishevah G.

    This is where the contemporary American Psycho would take place. It's a perfect place for blood to get splashed on the wall, and some dude to chainsaw some prostitutes to death whilst wearing a rain slicker, and to update the situation appropriately, listening to Kanye's "Monster." I don't like the aesthetic here (see: barren,cold, psychotic...) but my cousin is a huge fan of places like this, thus I was hanging out in her wedding suite (because I'm the best cousin ever) with her and spent enough time in this hotel to review it. It was incredibly clean (see: sterile) and the bathroom has a huge tub and walk-in shower which is probably a lot of fun... except, knowing me I'd slip getting out and die on the concrete floor. The whole hotel room is concrete, btw. The bar is slightly warmer in ambiance and actually made for really romantic first look pictures for my cousin and her new husband. There is romantic soft light and big, open couches lining the wall - more of a New Orleans sexy-aesthetic than the rest of the place. I seriously expected to see Christian Bale at any moment, though. *shudder*

    Katrina F.

    I had a wonderful night here. I had stayed a few nights at the saint hotel and didn't think it could compare, but it certainly did. If you're a sucker for contemporary art and design, then this is the place for you! It's attached to a swanky bar/lounge that resembles an English social club and it happened to be a bunch of festivities there when we stayed. Previous to the party, we chatted it up with the bartender for hours and had fantastic sazeracs. For the price, location, look and feel- the rowdy episodes at night you might hear outside are just background noise- you are in the heart of the city afterall. You definitely want to stay here on NOLA!

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    Page 2 of 2

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    Review Highlights - Loft 523

    “Beautiful decoration & furniture -- minimalist and modern unlike the other gaudy and/or stodgy accommodations across town.”

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    Hotel Le Marais - Cute bar very quiet

    Hotel Le Marais

    (189 reviews)

    $$

    French Quarter

    We stayed here 3 years ago and loved this hotel, unfortunately, upon our return in 2025 it's clear…read morethis hotel is being run down. Paint in the room was chipping, mattress was stained, but overall these were things we could ignore. However, something we couldn't ignore while using the bathroom in the middle of our first night, was that we found we weren't alone. There were 3+ cockroaches hanging out near the tub and a few scurried away before we could kill/photograph them. The next morning we went to the front desk, got our refund and switched hotels. Front desk staff was AWESOME, so kind and quick to help us. However, after we asked to cancel our stay and went back up to the room to get our bags and leave, one of the hotel housekeepers decided to come up to our room and "confront us". She wanted us to show her the cockroaches (that we had killed and flushed) and tried telling us she's never seen a cockroach at Hotel Le Marais before, basically calling us liars. Lol, well, here's some pictures to prove it. Let's ask the audience. Positives: The front desk staff was exceptional. Very helpful, very kind and knowledgeable. It's located close to Bourbon and has a nice courtyard. Negatives: ROACHES IN THE ROOMS, confrontational housekeeper, thin walls.

    Great location if you want to be near all the action. Loved some of the restaurants that were…read morewalkable. I reserved this place because of the amenities and they do a great job advertising with beautiful pictures. Downside is it doesn't look as beautiful as the pictures and the pool area is a lot smaller and not as kept up with the property. More like a birdbath than a pool to dip into. Upside is the staff is very friendly, they have a bar they reopened, the air conditioning works great, and room service comes every morning if you'd like. Overall we enjoyed our stay and would recommend this place.

    Olivier House Hotel - Lots of creepy photos

    Olivier House Hotel

    (209 reviews)

    $$

    French Quarter

    What an amazing place with great customer service! I had selected 2 other places and they both sold…read moreout before I could book them. This hotel came up as an option in my App. Their reviews were outstanding. When I arrived, they were justified!

    Love, love, love this hotel! We always stay in the French Quarter, in historic buildings hotels…read morelike this one. This hotel is made up of five old French Quarter houses. All of the rooms are completely different. This hotel is just what I had hoped--tall ceilings, historic-style furniture, lots of balconies and courtyards with fountains. It is kind of a maze of hallways and staircases. In the parlor they have water, coffee, and espresso, biscotti, cookies, and fruit all day. There is a big fireplace with a gorgeous mantle. There is an elevator--it's tiny. There is a pool in one of the courtyards. One of the best things here? They have three sweet kitties who roam the hotel, although they spend lots of time in the lobby/parlor. We always try to get a two room suite, and this time we got a three room suite. It was perfect. The room we were in was a former slave quarter with two bedrooms. The ceilings were very high--i think the door to my son's room was about 12 feet tall. The bathroom has a rainshower head and the living area has an old heavy wood workspace with a copper sink. There is a fireplace in the living area, as well as one of the bedrooms--the other bedroom had a door to the private balcony. Both bedrooms and the living area have TVs. I asked the gentleman at the desk if this place was haunted and was told "absolutely, especially the 4th floor." Thankfully, we were in the second floor. He told us a few stories, including one that happened recently when two girls came to the desk at 2:00 a.m.. one of the girls was scared and crying. They checked out right then and there even though they were only 2 days into their paid-for 4 day stay. He also told us that when he was working the night shift, a jack in the box in the toy chest under the stairs would make music and pop up at 5:00 a.m. they moved the jack in the box to the attic and he had no idea if it still pops up by itself. He did say that the three cats that live there are there to keep the ghosts in check. We did go up to the fourth floor (the haunted floor) one night. There is a remodel in progress, but I'd be lying if I said I wasn't spooked out up there. What great hospitality!!! The staff here is incredibly nice and helpful and accommodating. Such thoughtful touches, like creating maps of the parade route for the first day of Mardi gras. There is nothing not to love in this great hotel, which we will definitely return to--hopefully to room 210!

    The Ritz-Carlton, New Orleans

    The Ritz-Carlton, New Orleans

    (537 reviews)

    $$$

    Central Business District

    Make sure you book Club Level - the club level privileges, added privacy, and perks are well worth…read morethe money. The Davenport Lounge features excellent, easy, accomplished jazz courtesy of Jeremy Davenport and his quartet most (but not all) evenings. The food in the restaurant is excellent (as is the service), and staff throughout the venue and spa are top notch - friendly, courteous, uniformly professional. One of the great things is location - it is a very short walk to the crazy of the French Quarter, but a block away - so you have the safety, privacy, and isolation from the party when you need it, you aren't confronted by it as soon as you walk out the door of the hotel, but you are just a short walk around the corner to everything the Quarter and Bourbon Street have to offer. As an historic building, the architecture and aesthetic is much closer to "elegant old New Orleans" than, say, the Four Seasons (very very modern, almost cold presentation) or, for example, the Royal Sonesta which is smack dab in the middle of the crazy. When we come back to NOLA, it will be to the Ritz Carlton.

    This is the first Ritz Carlton we have been to that we left without ever feeling like wow I love it…read morehere.. and it had nothing to do with the city (cannot wait to return to Nola) and everything to do with the inconsistency in customer service. First, I had notated on our reservation that we were there for my husbands birthday, upon check in we received a quick "happy birthday" after my husband stated we were there for his day. Our room wasn't ready yet, no problem, we returned when it was and while getting the keys we overheard a small group next to us being told they'd get a special surprise for their birthday. The employee who told the group that was the same lady that initially checked us in, she saw we overheard and at that point offered my husband a gift from the little store. That was nice, and that was it for the remainder of our stay. Our executive suite was nice, smelled a bit wet/mildew upon first entering but it either went away or I got used to it. The rooms can definitely use some small updates like refreshing the grout; cleaning the couch; adding the shampoo/conditioner/wash to the shower rather than on the separate bathtubs ledge. After unpacking we went down to Davenport lounge and sat at the bar. Frankie was the bartender and the reason we didn't want to try anything else in the hotel. I ordered a cocktail with vsop, he poured VS in his shaker, when I got his attention and told him he said "it is vsop", I said no it is not.. and instead of double checking the bottle he just returned to one of the back shelves of the liquor bottles, instead of acknowledging or apologizing for the mix up, he just poured the vs down the sink and said "let me see if we have it". He walked to the back room and came back swiftly with the correct liquor and proceeded to make my drink. His behavior in this situation really caught me by surprise because I have never encountered such a negative experience at a Ritz location. I did text my experience to the staff and got a cookie cutter apology, not even making me feel like the situation would be brought to Frankie's attention. On our second evening there we were walking back in through the doors on canal street, there was one attendant on each side of the doors, the gentleman on the right was pleasant and said welcome back, while the female on the other side seemed bothered to be at work and was tapping her fingernails on the door handle as she held it open for us. That was rather unwelcoming and just unprofessional. Anyhow, the location is perfect if you're looking to be very close to all the action of the city and the building itself is very nice. We encountered the friendliest staff in valet, I wish I got the name of the First Gentleman we encountered as he deserves praise for his excellent service and can teach some of his fellow employees a thing or two. I have been in love with the Ritz Carlton for a while now from experiences at other locations but I can say that after this visit I will book my next Nola stay at the Four Seasons (where I felt welcomed and valued when stopping in for a round at their lounge).

    Loft 523 - hotels - Updated September 2026

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