Ed is great. Communication was very professional, and he made extra effort to squeeze in my repair…read morejob as he is very busy.

Electrical problems sewer, and propane for heater This app…read moreis weird, but anyway we had an excellent experience, cost us a bit but we had major issues! So I did not feel bad instead I was happy to know everything is wired correctly He was very thorough, I saw him checking and rechecking connections. He had got a customer in me.

This is the last thing I want to do, write a poor review based on the lack of follow up on the part…read moreof the Receptionist, as I tried to reach the owner Willie to give him a job after a good bid for a small shed project. If you're an older person that knows what real customer service is and how the customer used to be a priority, we all know its not like that now. People get offended if you question poor service. So this my experience today. After calling 4 times and leaving a text with no reply by the receptionist, she finally answered the ph. while my wife and I were having lunch in a restaurant. I pointed out to her I had tried for 2 days to speak with willie but my calls weren't returned. I was ready to do business. I was direct, but not rude, here i am the customer chasing a company to give them my money, I felt she needed to know I wasn't pleased about this. She instantly got defensive and tried to give me excuses and then said" You're being mean to me". At this point I hung up. I don't have time nor patience for this childish non sense. her perception is her reality, but being offended when asked to do your job is where you lose me. She texted me asking why I hung up on her? I texted her back a straight answer pointing out what I had said on the phone and that her gaslighting me and trying to play the victim was not a game I was going to play. So she called her boss and within 3 minutes she texted me back that I " was a real A-hole and good luck finding another roofer". After playing the victim her boss gave her the go ahead and tell me to find another roofer, so now she was embolden to call me an "A-hole". She texted this to me! can you believe it. I got a laugh out of this. What's funny is, I liked willie and wanted to pay him to do a job, and we stood in my drive way and had this conversation about how poor customer service is today and how people get offended when you ask them to just do their job. I'm sorry this happened, there was no need for it, but I'm the customer, you are the business owner, you want my money I want your service. I'm 65 yrs old and know what good customer service is. I've been called a lot worse, but not by a company employee I wanted to do business with. BTW, I found 3 other roofers and each one is going to cost me more, but I don't care, at least none of them have called me an "A-Hole" for me asking for good customer service. Willie, you need to stand up for your employees, but there's always two sides to the story. She thinks I was being "mean". You met me. Was I mean? Was I rude? No, I was straight to the point and direct and nice to you. If you think I'm the only person that has had problems with your receptionist, think again. I'd answer my own business calls from now on or pretty soon you won't have much business. And you were referred to me. Again, I regret this happened today. All I wanted to do is get my shed re-roofed without any drama. I guess it's my karma. Feel free to reach out to me if you like, I'm not angry, why should I be? V/R Gregg K. La Center Wa.

We have used All Top roofing for all of our roof maintenance needs at our Kelso office for many…read moreyears-they are very responsive with great communication skills and the type of knowledge that only comes with a lifetime of roofing experience. All Top has always been very reasonably priced and the best quality for your dollar with old school customer service.

Very happy with their service I had two leaks on a very rainy day and they came right away to fix…read morethem. Good service and friendly service would recommend and use them again.

I'm not usually a write a review kind of person but I can't say enough good things about the crew…read morefrom Weathergyard that installed our roof. From the first phone call to set up a visit for an estimate till the time they took a magnet through our driveway to collect any nails this group has been fantastic to work with. I especially appreciated the care they took to protect my garden building plywood structures over the raised beds to protect my beloved plants. They were professional, hardworking and were able to get the job done in two days between rain storms. if you need any roofing done call Weatherguard!

When I did some research, many companies have good reviews…read more Looking into contractors can and is exhausting. I know because I am one and the stories I hear are absolutely incredible. I decided to Hire IBEX Roof! The Reviews, BBB and how they walk you through everything. Very transparent, more expensive than most. But you get what you pay for. They use one Specific shingle, unless an HOA requires it. I will definitely use them for any maintenance and recommend them to my friends and family.

Ibex did a tear down and replaced our roof 6 years ago. They weren't the cheapest, but I hired…read morethem anyway and they exceeded my expectations. I'm not an easy customer, but they answered all my questions and didn't blink when I asked them to remove two skylights and replace several plywood sheets that didn't HAVE to be replaced (for a nominal fee). Fast forward to a week ago, and the furnace exhaust cap just blew off. It was original to the 28 y/o house and not included in the roof replacement. I called two contractors because I was afraid to do it myself (it's a high pitched roof). IBEX quoted a lower price and replaced it the next day. They took photos to show me exactly how it was installed. I couldn't be happier and I'm glad they were able to complete the job right away at a fair price.

We hired Dustin for doing work over the course of about 2 years and then in the last 6 months he's…read morebeen unresponsive and has not shown up to do the work that we've already paid him for. I just hired an attorney to sue him for the $16k worth of work that he still owes us. Whatever you do, don't give this guy money up front. You'll never see him again.

Took 3 months to get roof replaced. "Can't get shingles, working out…read moreof town, etc " He stated he would come at a specified date/time, no call, didn't show. I said if they finished my roof, I'd change my original review which was brutal. Once they finally finished my roof, I removed my negative review. When the roofers were there, they were friendly and polite. (Larry) who worked for a different company) oversaw the project. Very good job.

I had New Gutters installed 1 and a half years ago. They looked and work great, but I live at an…read moreelevation that receives plenty of snow. After being gone during the winter, I came home and the gutters were destroyed from the weight of the snow sliding off the roof. I contacted my sales rep and let him know what happened. He informed the owner who sent out the installer within a weeks time and replaced the damaged gutter. Most companies would have told me Im on my own, but both the Company, Owner, and his employees show alot of care and compassion, and I wasn't billed for additional work. They will get more of my business in the future, and I'll make sure they are added to the reputable contractors list at LMCH.

My roof started leaking during the recent wind and ice storm (Dec 2022). The leak penetrated into…read moremy closet's ceiling sheetrock and started to drip & damage my hanging clothes, carpet, and a lot more. Fortunately, I found HOMEMASTERS Battle Ground on Yelp then talked to Jeff on the phone today (Dec 27). Jeff originally suggested to put a temporary tarp on the leak. An hour later, Jordan and Joel showed up at my door, found the leak around one of the flashings and sealed it on the spot! (No need for a tarp!) I'm grateful for the promptness and professional work of HOMEMASTERS. (Joel even vacuumed where some ceiling insulation fell into my living space during the attic inspection!) Thank you Jordan and Joel for getting on my roof during this nasty wet and windy day (Dec 27) in Vancouver, WA.

I hired them to remove a roof and sheeting that was covered in mold. I was charged for everything…read moreand paid the bill only to realize later that they never removed and replaced the sheeting.

We heard nothing but fabulous things about Allred Roofing so we attempted to get a bid from them…read more Unfortunately they did not show up to either of the times that we had scheduled. Had they contacted us via any medium, it would have been appreciated. Alas we waited at home for them to show and they did not. We ended up going with another company.