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    Wood Family Heating

    4.9 (7 reviews)
    Open 9:00 am - 5:00 pm

    Services - Wood Family Heating

    Fireplace cleaning

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    AC NW Heating and Cooling

    AC NW Heating and Cooling

    5.0
    (17 reviews)

    Andrew is an honest HVAC technician and standup human being. I worked in HVAC wholesale for a few…read moreyears and got to know the majority of companies in the area. There are only a handful you can trust, Andrew being one of them. Whether you're doing a new instal or need a repair, you owe it to yourself to get a quote from him. That is if he has any availability haha. I had an issue last year with my A/C. Had a company come out right away and the tech tried to sell me on something that I didn't even need. Finally was able to get AC NW out , and the rest is history. Andrew was able to fix it, without over charging me or upselling me on things I do not need. He's a dying breed in the trades industry. Worth every penny!

    I was impressed with Andrew from the first contact through the completion of the unit installation…read more He is very knowledgeable about the mini split we went with; the things he told me were totally in line with the information I read online. My dad ran his own construction firm for years and is a very honest guy. Talking with Andrew reminded me very much of talking with my dad about how to proceed with various projects around my home. He was competitive with the price, and I think it was very fair. I will have him out at servicing time, or if repairs do come up. He is not the biggest company out there, but he is the best. Doing business the way it used to be gives you the information to decide. I knew everything was going to go 100% issue free. From my first contact with him would recommend him to friends and family.

    All Top Roofing

    All Top Roofing

    3.9
    (11 reviews)

    We have used All Top roofing for all of our roof maintenance needs at our Kelso office for many…read moreyears-they are very responsive with great communication skills and the type of knowledge that only comes with a lifetime of roofing experience. All Top has always been very reasonably priced and the best quality for your dollar with old school customer service.

    This is the last thing I want to do, write a poor review based on the lack of follow up on the part…read moreof the Receptionist, as I tried to reach the owner Willie to give him a job after a good bid for a small shed project. If you're an older person that knows what real customer service is and how the customer used to be a priority, we all know its not like that now. People get offended if you question poor service. So this my experience today. After calling 4 times and leaving a text with no reply by the receptionist, she finally answered the ph. while my wife and I were having lunch in a restaurant. I pointed out to her I had tried for 2 days to speak with willie but my calls weren't returned. I was ready to do business. I was direct, but not rude, here i am the customer chasing a company to give them my money, I felt she needed to know I wasn't pleased about this. She instantly got defensive and tried to give me excuses and then said" You're being mean to me". At this point I hung up. I don't have time nor patience for this childish non sense. her perception is her reality, but being offended when asked to do your job is where you lose me. She texted me asking why I hung up on her? I texted her back a straight answer pointing out what I had said on the phone and that her gaslighting me and trying to play the victim was not a game I was going to play. So she called her boss and within 3 minutes she texted me back that I " was a real A-hole and good luck finding another roofer". After playing the victim her boss gave her the go ahead and tell me to find another roofer, so now she was embolden to call me an "A-hole". She texted this to me! can you believe it. I got a laugh out of this. What's funny is, I liked willie and wanted to pay him to do a job, and we stood in my drive way and had this conversation about how poor customer service is today and how people get offended when you ask them to just do their job. I'm sorry this happened, there was no need for it, but I'm the customer, you are the business owner, you want my money I want your service. I'm 65 yrs old and know what good customer service is. I've been called a lot worse, but not by a company employee I wanted to do business with. BTW, I found 3 other roofers and each one is going to cost me more, but I don't care, at least none of them have called me an "A-Hole" for me asking for good customer service. Willie, you need to stand up for your employees, but there's always two sides to the story. She thinks I was being "mean". You met me. Was I mean? Was I rude? No, I was straight to the point and direct and nice to you. If you think I'm the only person that has had problems with your receptionist, think again. I'd answer my own business calls from now on or pretty soon you won't have much business. And you were referred to me. Again, I regret this happened today. All I wanted to do is get my shed re-roofed without any drama. I guess it's my karma. Feel free to reach out to me if you like, I'm not angry, why should I be? V/R Gregg K. La Center Wa.

    Lisac's Fireplaces and Stoves

    Lisac's Fireplaces and Stoves

    3.5
    (21 reviews)
    $$$$

    Great experience, got a grill from them in the summer and we used it everyday in the summer and…read moreabsolutely love it!

    Bought one of their most expensive gas fireplaces from Travis Industries. The unit was not properly…read morevented when it was installed and Lisac's and Travis both refuse to come out and fix it. Tried to use it one time, just for ambiance but after about 45 minutes my carbon monoxide detectors went off and the fire department had to come out and vent out my house in the middle of winter. I was told by the fire department TVF&R not to use this again until it is properly vented, I called Travis and they told me I need to burn the fireplace for at least an hour to break it in, I told him (think his name was Glen) that it gives off carbon monoxide and he told me I needed to open a window. Of course you probably won't survive! Prior to that incident, Lisac sent out three different techs to fix the unit. Each worked for a couple of hours moving things around and opening and closing vents but never got the unit to do what it supposed to do. This unit is advertised as heating 3,000 square feet, but mine you'd have to lean against the glass to even know it was on. Spoke with Scott at Lisac and he had no interest in getting my fireplace to work, acted like it wasn't their fault or concern. So, here I am with a beautiful and very expensive fireplace that is not good for much of anything. Thank you Lisac's and Travis Industries. Stay clear of both of these companies, there are plenty of other really good fireplace shops and fireplace manufacturers, you don't have to settle ones that just don't care.

    Wood Family Heating - chimneysweeps - Updated August 2026

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