Utterly unreliable when I attempted to rent from them in 2023. I had rented successfully in 2019,…read morebut last year I was told that a power chair can't be booked more than a month in advance; then when I called I was told a week in advance; at the last minute was told that nothing was available. Never again.

From the owner: We provide equipment & Funding for Wheelchairs, Hospital Beds, Stairlifts, Ceiling Lifts, Patient…read moreLifts, Mobility Scooters & Power Wheelchairs.

I want to show my gratitude to the staff at HME. They have been amazing…read more My mother needed a new hospital mattress for her bed frame which we also got from HME and they went above and beyond and exchanged it very quickly just before New Year's Eve. They understand the urgency of having a comfortable proper bed for an elderly person. They really care and have a lot of knowledge about their products. A special shoutout to the incredibly kind Shereza Yusuf who worked so hard to get us the products very quickly and Natalie Wood- Anderson. Great team work. Shereza even came out to mom's apt ( full distancing and PPE) and checked the other bed and recommended this one. We were so touched by her kindness and her patience. She gave us lots of wonderful advice and suggestions. Didn't try to upsell us on anything. Was more concerned about the patient's needs. Even their delivery guy Danny was so cordial and patient and kindhearted. What a wonderful staff! And Nat, too! They also were very communicative , explaining things via emails and before each delivery, someone would call us and give us a delivery window. Very reliable and efficient delivery service. In this difficult time in our world with so much tension and stress, it is such a pleasure doing business with these people. I would recommend this company to everyone! Thanks everyone!

If there is a mistake to be made these people will make it. They sent my equipment to the wrong…read moreaddress, and when I told them of their error they said they would correct it, and next time brought more equipment to the wrong address again! They have a surly telephone receptionist, don't deliver the day they say they will, and call back and leave phone messages with wrong information but don't leave their name or extension number. HME's accounting department is a total mess. They never bill on the same date each month. What company bills twice in a month, then not for 5 weeks, then twice in a month again? Total chaos.

I went to this location of Wellwise to find compression socks for my leg problem…read moreI was prescribed these compression socks from a physician at NYGH. First off, the female employee treated me respectfully and courteously right from the start. I showed her my prescription and she led me right away to the product I requested. It was an easy sale. But On top of the great service, she mentioned that this would be tax free because of my prescription!! I was not told of this with my previous 2 purchases at another location. Now $6 is not going to break my bank either way but any savings no matter the $$ amount is extremely gratifying. Shame on the other store as I also showed them my prescription. I may have to leave another review on their page only with 1 star. Horrible store. But, this store gets my 5 star treatment from 5 star service. Thank you so much superb employee! Great selection of products too. Here's a pic of what I bought.

For quite a few days now I've been trying to get help from inmotion with respect to my scooter…read morebeing returned to me in an unsafe condition. They placed the blame on the factory sunrise medical. Upon trying to contact sunrise medical they will not speak to the public and told me to deal strictly with the dealer. In motion is offering no help whatsoever. Since they will not accept responsibility I am forced to ride my scooter in an unsafe riding condition.

If I could rate lower than one star I would. Disgustingly rude customer service and horrible value…read morefor your dollar. The gold standard for Mobility shops are places that are operating in states like Florida. I would advise spending your money elsewhere. All these bad reviews make sense. Avoid this company.