I admit I ordered because its a Bethenny Frankle Collaboration. And Wow this is a perfect example of why! The 2 Sets I ordered are absolutely Lovely! AND very high quality made & the extra touches are so well done. The fabric is UBER soft something that is really important because I have fibromyalgia. I will definitely be shopping Lola more ! So worth the money. read more

the store itself is so beautiful, the clothing and other stuff were cool like actually cool, and i highly recommend to come here since its also very nostalgic and colorful too read more

Shop elsewhere. Ordered online and took more than 2 weeks to get the item. Paid $10 for shipping. Delayed more than a week after initial expected delivery date by UPS (no weather or other issues). Of course their website says they take no responsibility. Clearly they use a very low priority shipping and charge a lot for it. This was a little girl's birthday gift that arrived after her birthday. Seeing the other reviews, I'm sure the skirt will fall apart right away. I was hesitant to order from this company in the first place, but the girl's mother suggested this item. This is a crappy company that makes bad quality clothes, charges inflated prices for it and has bad customer service. read more

I've bought SO much from Lola and the boys and had a HORRIBLE customer experience. I ordered something that didn't show properly on the website as "pre-order" and even listed a number of items in stock. They CHANGED IT and sent me a screenshot asking if I had read the description when I had multiple screenshots of my own showing it was in stock. They were SO rude it was unreal, like it's okay to be wrong but then to gaslight the customer is crazy. I'm sad because I loved buying from here for my daughter. read more

I'm sorry but price and quality doesn't match. Cheap materials. Ordered online definitely not happy and wouldn't order again and got surprised when saw refunding shipping is customer responsibility. read more

Lola - The Boys - Children's Clothing Near Me - Chicago, Illinois

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Cheapened materials used, rhinestones fell off after 1 day of being worn. Contacted customer service and instead of repairing or replacing, they offered me the NEXT size up - these are jeans - it will be another 2 years before she can fit into the next size. Disappointed in the quality. read more

Lola - The Boys - Missing rhinestone after 1 wear - Children's Clothing Near Me - Chicago, Illinois

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terrible customer service, quality of clothing is very poor for the price point. hand washed one rhinestone dress and hung to dry and the rhinestones were falling off only having worn to a short church service one time. customer service is horrendous--won't accept a return/exchange even when the unopened item was given as a gift. I hope this business soon fails. stay away from this place. read more

EXPENSIVE but adorably sparkly kidswear. Some accessories and whatnot. We bought my 3 year old daughter a unicorn ballerina stuffed animal that she adores. Service was subpar but not that big of a deal. I did walk up to the seated person and ask "do you work here?" because I truly couldn't tell and she made no effort to assist us when we obviously had questions about pricing. As far as clothing, bring your wallet if you have a lot of extra cash to spend on children's dresses or jackets that they'll outgrow in a matter of months. It's cute stuff but pricey! No regrets about the unicorn, though. read more

Bought this unicorn dress because my daughter was obsessed with it so i caved and did not come as advertised. The middle strap, which was pictures as pink/blue/purple, is instead cheap looking with blocky rainbow colors. Only resolution they offered was to pay to send it back for a refund (not reimbursing shipping). I wrote a bad review on the website and they responded but removed it, so reviews on their website are fake 5 star reviews. Also so cheap for a $60 dress. read more

RIP OFF.. $68 Shoes fell apart within three weeks and customer service was worthless. Rigid 30 day return policy regardless of the fact that these were gifted a week after they were received. BUYERS LOOK BEYOND THEIR WEBSITE REVIEWS! read more

Lola - The Boys - Children's Clothing Near Me - Chicago, Illinois

I bought a Handheld KTV wireless microphone last week and it is not working. Have called them and even emailed them and there is no response . read more

Horrible service. I bought a dress online expecting it to arrive weeks before my daughter's birthday and it never arrived. They offered a 30% discount which is what they offering online read more

Hello I purchased the Panda Bear rhinestone bag,the strap came damaged Unable to get in contact with the business.. read more

Lola - The Boys - Children's Clothing Near Me - Chicago, Illinois

Horrible quality items. Seriously buy from a reputable retailer that has real quality. Horrible customer service and not a care in the world about their customers. read more

Lola - The Boys - Ripped cheap joggers paper thin - Children's Clothing Near Me - Chicago, Illinois

Never shop here. Beware!!!! Unbelievably rude staff. Store has inventory tagged at a price yet refuses to honor the ticketed price. Nothing more to say than a straight lie. After ringing the item we tried to purchase at the correct price of $52, the associate for some reason decided not to honor the tagged price, ripped the tag in half in front of us and instructed her colleague to go behind our backs and remove the tags off all the other like items. Never before have I been treated so poorly by a retail company. We have shopped here so frequently we were greeted with a hello and nice to see you again. We left with such a bad feeling of being lied to and abused as a customer, we will NEVER shop here again. Bad service. Bad employees. Bad experience. See photos of the items and tags the staff refused to honor. read more

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I just ordered a birthday outfit for my daughter. Initially I thought I had ordered in time for her birthday but then when it hadn't shipped after a few days I got nervous it wouldn't come in time. I emailed customer service and the auto response said I'd hear back in 24-48 hours but I got a response in just 2 hours. They were able to upgrade my shipping to 2 day and they reached out to the warehouse to make sure it would go out in the next 24 hours. It arrived with four days to spare! The outfit is adorable! I'm so appreciative of the awesome customer service! read more

Absolutely horrible customer service. The dress that I ordered for my little girl was $45 and I needed to exchange it for a smaller size. Not only did they tell me the dress was not available (when it was), they said I had to pay for the return shipping costs of $10, an additional $8 fee (no idea what this fee is for), and another $10 to ship the item back to me in a different size. It's important to note that I already paid $10 in shipping for the initial order. So, for a dress that costs $45, they are making me $38 in shipping costs and fees. Not to mention that the dress is also damaged and I need to return it. They stopped responding to emails and won't let me exchange the dress. I have no choice but to pay the return shipping, explain to my daughter why she can't have the Christmas tree dress that she wanted so badly, and dispute the charge with my bank to recoup some of the money. DO NOT SHOP HERE!!!! read more

This is not a review of the quality or service. This is a criticism about the sexualized poses of some of the children in the ads. I would not buy anything from a company that encourages children to pose provocativley and, in my opinion, this company does that. I wanted to buy some unicorn themed clothes for a 5 year old but was so put off by some of the ads that I did not buy anything. read more

I purchased a swimsuit for my granddaughter for Xmas and it arrived damaged. I can't get ahold of someone to return. Do I pay to return it? I don't see an address and when I call it goes to voicemail. Ramona Ketcham read more

Lola - The Boys - Missing beads, a Christmas present, never worn. - Children's Clothing Near Me - Chicago, Illinois

I ordered a pair of shoes for my granddaughter and ordered the wrong size. I reached out to Lola and boys to return the shoes and return my money back. A response that they will respond soon. It has been over 7 days and nothing yet. Be careful with this company. I would never order again. read more

$40 to which ship one piece of clothing. As someone who ships clothing often, this is over 5x what it would have cost to ship a dress out for two day shipping. Customer service was not helpful and won't shop there again. read more

ADORABLE! I am so confused by all of the negative reviews and almost didn't place an order. Not only are the clothes SO CUTE, but the quality is great and the customer service actually could not have been better. I placed my order on a Weds afternoon and it was delivered by Saturday morning. Also, the additional 25% discount wasn't applying to some of the items, I emailed customer service, and they adjusted the prices within 24 hours. read more

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This review is for the company. In November, I ordered a custom patch denim jacket. The jacket arrived with patches falling off, and one that was not even attached. There's no way this would stand a single wash. I wrote customer service and was sent back and forth for months. I was supposed to be contacted by the warehouse and never heard anything back. They refused to let me return it since it was a custom order. I told them I was doing a charge back with my credit card company and they are no disputing it. Greedy with terrible customer service! read more

Lola - The Boys - Children's Clothing Near Me - Chicago, Illinois

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If I could give negative stars I would. Don't come here if you're looking for good selection or customer service. Since you must have blonde hair and blue eyes to be treated appropriately. The blond women who seems to run the store was blatantly prejudiced against my daughter and I. They just couldn't believe that a black woman could afford what they had in the store. She immediately ran up to my daughter and took EVERYTHING from her as soon as my back was turned. When confronted about this the brunette gave me false name "Tanya" and didn't even offer an apology. This store is NOT safe for people of color and this is one WEALTHY BLACK WOMAN who will not be returning! The selection is lacking and easily found else where anyways. read more

They advertise 3-5 days delivery. I ordered gifts on December 6th , paid the extra delivery insurance and as of this date December 18th the items have not arrived. They were shipped on the 17th. Very unreliable. read more

Do not buy from this company. I have been emailing them over and over for the last week with ZERO response and my package still has not shipped. I'm going to have to call my credit card company and dispute the charge. I'll also be contacting the BBB. What a scam. read more

For nearly $70 boots, these are terrible! I sent photos to Lola and the Boys and all they said was "this rarely happens". Funny thing, the rhinestones along the bottom are self adhesive! Ordered for my daughter's 6th Birthday and they didn't even last half of the day. Her Target and Walmart shoes last for a long time and they are a fraction of the cost!First and last time ordering from them. read more

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I ordered two really cute jackets for my nieces for Christmas, but the sizing doesn't make any sense. The one marked 6Y doesn't even fit my two-year-old niece. I reached out to start the return process and now I have to pay even more money to ship the faulty item back in hopes of receiving a portion of my original payment back? I'm sad I won't be buying from them in the future because the items online are adorable, I just don't have confidence in the brand and the customer service experience has left a bad taste in my mouth. read more

I have been purchasing thru Lola for several years. My last purchase required a return as I was shipped 4 of the exact same dress and size. When returned,, not only was I charged for shipping, but all of the built up customer points and rewards were deducted from my credit. So I was Left with very little credit on a $400 order. Lola is very unprofessional in dealing with problem resolution. In a nutshell, their answer is...too bad. You lose. This is a company that is very expensive when you consider the cost of doing business with them. Buyer Beware. Be careful. read more

I have tried contacting customer service several times and no one emails back. It is beyond frustrating!

Their clothing is sparkly, bright, trendy...and my 9 year old daughter's absolute favorite brand. I've been shopping their clothing online since they first launched since their kids clothing is beyond adorable and also love the idea of supporting a local Chicago mom business. Their boy clothing is also adorable for my sons. To be honest the womens clothing line is a little tacky for me, although if I wanted to match my daughter in head to toe sparkles this would be the place to shop. They have awesome sales so I tend to wait for those online. And I learned a long time ago that it's not worth buying kids clothing for full price when they grow so darn fast! However, my daughter and I have done a few shopping excursions at Water Tower and she always gets me for lots of clothing items at Lola, both on sale and full price. It's even cuter when shopping in person and hard to resist. The sales reps are so friendly and my daughter especially took to Lizzie the last time when we were in the store. Before I knew it they were wearing matching sparkly jackets (which I ended up purchasing). The quality of the items is fair. We've had a few rips, holes in knees etc...which is unfortunate for the price. Then again kids can be tough on their clothes so guess it's not that surprising. Yet another reason to buy on sale. Thanks to Lola for keeping my kiddos stylish and comfortable! read more

Horrible customer service as well as horrible product daughter wore one of their dresses for a couple hours and all the tulle was completely snagged... Also ordered a second dress on November 18th and today is December 29th and yet still did not receive I also contacted the company about four or five times via email and also Instagram and finally said I was going to put an on unauthorized charge and also FedEx had a case as the package obviously was lost in transit and finally they refunded an absolute nightmare for customer service and quality of product is horrible it is nice and blingy and looks cute but the quality is horrible read more

DO NOT BUY! I bought these shoes for my daughter and after *three-four** weeks of wear, they completely fell apart. Since they were just outside of the 20 day return policy, I was out of luck. They offered me a 25% off coupon for the future. This is what is very shady though...I posted a review about these shoes on their website and the post was taken down in less than 5 minutes. There are only 5 star reviews on the shoes and I know this is false since I have now spoken to other moms who have purchased these shoes. They tell me the same thing happened to them. Something here is not right. read more

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Really pretty clothes but who doesn't have a phone number for customer service? Made a return difficult.

My daughter's swimsuit caused a pretty bad sore on her upper leg. It wasn't built right. She is in the water constantly, and I've never seen anything this bad. Be careful. read more

Two problems: First, I ordered adorable unicorn slippers for "age 5-6." No real sizes were available. I did research to find that this age group is about a 9-10 toddler/kid size, maybe 11. I received them and they were huge. I could pretty much get my size 8-8 1/2 adult foot in them. Second problem. $30 slippers for which I paid $10 in shipping. Either I could return them and pay $7.00 or get $23.00 in credit and probably pay another shipping charge. A label was provided to make the return. But, at the end of the day, I paid $17.00 for nothing. Two stars because the slippers were cute. Can't comment about the quality. read more

Used to be amazing!!! Easy to order from and fast responses. I'm not sure if they sold the company or lost employees. But I'm missing items from my order...can't get a response for weeks now......absolutely horrible customer service. I keep sending email after email. Will not be placing anymore orders. read more

ZERO customer service! Waited weeks for my order to arrive. There were missing items and I was sent a girls bathing suit instead of a boys. I have left several messages and their e-mail customer service is horrible. Will not do business with them again which is so sad considering their clothes are so cute. BE WARNED read more

Their clothes are so cute and my daughters like them but I will never order directly from them again. I haven't received my item that I ordered like a month ago and I emailed them to just cancel it. I will have to dispute the charge on my card but it's a shame since their clothes are so cute. Better off ordering their clothes from Nordstrom, etc if you really like them! read more

BAD quality! I loved the dress but it broke the FIRST wear. They would not refund! Bad customer service... a shame this dress was so cute and was $50 and the zipper broke DAY ONE! read more