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    Zara

    2.3 (279 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 2 months ago

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    Clothes strewn everywhere.
    Robert S.

    It's a jumbled hot mess of clothing in a store about half the size it needs to be to handle the Michigan Ave tourists. Yes, the clothes are cheap and comparable to H&M (which is right across the street) in quality and style. The Men's department is ridiculous. Clothes strewn around everywhere, no coordination of styles, empty soda and beer cans littered display stands on two separate visits, and everyone is bumping into each other. Service in the Men's department is non-existent because the ONE salesperson I saw is hurriedly trying to fold and hang all the crap dumped everywhere. It's like this every time I visit this location. This is NOT the Zara experience I had at their Old Orchard store, where the clothing is displayed elegantly, organized, and people actually greet you and ask if you need help. This Mich Ave location is an embarrassment to the brand.

    Tre C.

    I've shopped at this Zara location on Michigan Ave. twice during my visit to Chicago, spending nearly $500 between the two days, and my experience with Carlos in management was disappointing. I found an item that was incorrectly tagged, brought it to a sales rep (who was very kind), and then asked management if they could honor the price. Carlos confirmed it was the last item in the store but refused to honor it, and his attitude was unnecessarily rude. For a large corporation like Zara, I expect better customer service, especially for loyal, paying customers. To make matters worse, you can't even call individual stores anymore; you must visit in person to speak with someone or call a general customer support line. Overall, poor customer service and not worth my continued business at Zara.

    Outside
    Ruth S.

    08/08/23 located on N. Michigan. This Zara is quite small and expensive here. Not much selections. Crew was nice. Happy shopping!

    Betsy S.

    Big store. Lots of options. My daughter loves this place. Next time, I need to go shopping here and buy something for myself! She found severalties that look totally adorable on her. We strategized. We had my niece stand on line while she was trying on things and then when we went out of the dressing room, it was time to check out. (I needed to use the ladies room so they recommended going to Saks two blocks down, but I ended up in TMobile next door since I had to get the screen fixed on my phone). They do have a few levels so you can find things here but you need patience! (They have a small mens dept, by the way as well).

    Cute hats. $15.90 though? yikes!
    Shanel S.

    You should absolutely come here if you have nothing to do but waste your time. This store is...horrendous, to put it lightly. I came in on a Friday knowing exactly what I wanted. A knit hat for my nephew. When I got to the second floor kids section, the line was all the way backed up to the escalator with one cashier. I thought, that's fine, there's only 15 people ahead of me. Granted, I know the weekends are busy and the experience was in December, but we didn't experience anything like this at any of the other stores we visited on Michigan Ave and downtown. Anyway, I figured we'd wait 10 minutes tops. We were in this line for a HALF HOUR. These employees have zero respect and absolutely no sense of urgency. They literally work backwards, not slow motion. When I finally get to check out my one hat, I was completing payment when the employee said "wait, no! Hit cancel hit X, cancel". I'm thinking oh my gosh, what happened?? Especially since the payment went through quickly. I asked the employee what's going on because she just ended up giving me my hat and receipt as if nothing happened. She said "I was trying to take the sensor off". So what that told me is she was so upset it only took a total of six seconds to check me out. She was so upset she had to continue ringing up customers who have also waited 30 or so minutes in line. I wasn't even shocked at this point, grabbed my hat and left. Their corporate office needs to get here and figure things out. I've heard awful things about this company anyway. If the hat wasn't on a Christmas list, I'd never step foot here. They need to just get rid of Zara altogether but I'm terrified that these employees will spread their laziness at a favorite store of mine. So maybe Zara is just best left alone as a lazy, incompetent, inefficient, low-quality holder of all things because the only person that's actually ever working is the security guard who's only concerned about mask placement so that's absolutely irrelevant.

    Tyann A.

    The store was kind of messy. Maybe it's because I came at a busy time on a Friday. They had a good amount of clothes and sizes though.

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    4 months ago

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    8 months ago

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    11 months ago

    I love this store, the best Zara there is as far as setup of the floors and displays. Easy access and cool shop off the Magnificent Mile

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    6 months ago

    Mix experienced. The staffs are friendly but it is hard to find the correct size while all clothes are mixed up.

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    1 year ago

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    3 years ago

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    4 years ago

    This store is an absolute mess. Clothes all over the floor. Lines forever long. Everything is also overpriced and poorly organized.

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    3 years ago

    Always great products,good prices . I absolutely love Zara. I wish you have it in Michigan.

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    7 years ago

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    Page 1 of 7

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    Review Highlights - Zara

    Prices seem pretty affordable and competitive with similar stores such as Express and H&M.

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    Macy's

    Macy's

    2.8(840 reviews)
    0.8 miThe Loop
    $$

    My best friend and I had an incredible time in the women's shoe section at this Macy's. I was…read morevisiting her for the long weekend and we needed to do some wedding shopping. I needed to find my bridal shoes and she needed to start looking at bridesmaids dresses. First of all, this is one of the prettiest Macy's I've ever been inside. I'm not sure if this is a normal big city thing, but feels like the entire store was just Macy's and not a mall which was cool. There seemed to be a lot of special deals on different items. Most of it was what you'd expect from a Macy's in terms of pricing. We had so much fun in the shoe section. They had a gorgeous selection of shoes to pick from. I ended up falling in love with some bridal shoes from Dolce Vita. I was so happy to be able to order them for pick up at my store back home so I didn't need to fly with them. We also tried on some other gorgeous shoes like ballet heels. In terms of formal dresses, it felt like they still mainly had their winter selection out, so we weren't able to find the exact green bridesmaid dress we were looking for, but we did get a good idea of what looked good vs what didn't. I highly recommend coming to this Macy's.

    The original home and location of Marshall Field's. I have been coming here since I was a little…read moregirl. The inside is beautifully decorated and the amazing smell of holiday season. I came to kick off the holiday season with a little shopping and to see the window displays. I love how this year's holiday theme is dedicated to Marshall Field's. Ok the reason for the 2 star review. The customer service is horrible. The workers are rude and lack etiquette services to their customers I went over to the Dior counter and there was no one there. I was browsing around looking at the various colors of lipsticks. Finally pops up 2 young ladies who I thought came to assist me. No hello or friendly smiles. I ask to try on some lipstick. The frowns and attitude of these young ladies. I was pissed but refuse to allow that behavior disturb my peace. After trying on lipstick, I picked the color to purchase. We get to the counter and was told to swipe my card. Excuse Me. She didn't even ring up my items.. I asked her to scan my items and let me see the prices on the screen. She had the nerve to tell me that I first had to swipe my card. Non sense. I had just purchased some perfume from a different counter and didnt have to scan my card first. After she rung me up and I paid. I decide to return the items and walked away. I called Macy's customer service line and explained the unprofessional rudeness of their workers.

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    Macy's
    Macy's
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    Nordstrom Michigan Avenue

    Nordstrom Michigan Avenue

    3.9(621 reviews)
    0.3 miNear North Side
    $$$

    I have shopped at this location 3 times during my visits to Chicago. Being from NYC, I miss…read moreshopping at department stores and I don't have that opportunity now residing in central FL. The first time I visited, hubs was with me and we just browsed the store. We were planning on getting lunch and stumbled across the marketplace cafe so decided to stop in. I also stopped at the cafe during my second visit with my dog! Nordstrom is pet friendly, as long as your dog is well mannered. I absolutely love that! This location has 4 floors. There are several designer boutiques on the 1st floor like Louis Vuitton, Prada, Gucci, Faragamo, and Burberry. Every associate I interacted with each time was very friendly and welcoming. Some even gave treats and pets to my dog! My third visit was more quick. I had to return some items and that went smoothly. I actually interacted with the same associate I purchased the items from originally (Curvine S.) and she was so great! She was very helpful when I purchased the items since I left my Nordstrom card at home, and guided me how to use my card on the app. Great customer service at this location and I will definitely be back the next time I am in Chicago.

    Roberto was nice, helpful, kind and very attentive! He gave me excellent customer service!!! I…read morepurchased a couple of pair of earrings. I have a wedding to attend this weekend so I was looking for something cute. The bottom pair is for the wedding. The top pair were just too cute to pass up!

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    Nordstrom Michigan Avenue
    Nordstrom Michigan Avenue
    Nordstrom Michigan Avenue

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    Zara - menscloth - Updated May 2026

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