I really love coming to Zara, especially since they don't have one in St. Louis. They have lots of trendy options for affordable prices, and I always seem to find something that is unique to me. This Zara in particular is superrrrr busy, to the point where it's almost uncomfortable to shop. I respect that it comes with the location, but I think it would be beneficial to cap the amount of customers coming in and create a waiting area. That might sound excessive, but we had to leave since we couldn't find a space to look at what was on the racks. I would have probably purchased something if I would have had a bit of breathing room. Hoping my next trip here is a bit easier to shop :) read more

This Zara is located in Michigan ave along the magnificent mile, we thought would check this store out for shopping. The store was maintained well and kept clean. The collection and arrangements were perfect and very appealing. But there is no staff to assist you and zero customer service. if you like to navigate on your own and figure things out, then this place is for you. This place was also closer to being packed for a Monday noon time. read more

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Great sales...up to 80% off. There was a huge selection of items on sale. Their perfumes smelled great and very affordable at about $22 each. The had security guard in front which was a plus, read more

It's a jumbled hot mess of clothing in a store about half the size it needs to be to handle the Michigan Ave tourists. Yes, the clothes are cheap and comparable to H&M (which is right across the street) in quality and style. The Men's department is ridiculous. Clothes strewn around everywhere, no coordination of styles, empty soda and beer cans littered display stands on two separate visits, and everyone is bumping into each other. Service in the Men's department is non-existent because the ONE salesperson I saw is hurriedly trying to fold and hang all the crap dumped everywhere. It's like this every time I visit this location. This is NOT the Zara experience I had at their Old Orchard store, where the clothing is displayed elegantly, organized, and people actually greet you and ask if you need help. This Mich Ave location is an embarrassment to the brand. read more

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I've shopped at this Zara location on Michigan Ave. twice during my visit to Chicago, spending nearly $500 between the two days, and my experience with Carlos in management was disappointing. I found an item that was incorrectly tagged, brought it to a sales rep (who was very kind), and then asked management if they could honor the price. Carlos confirmed it was the last item in the store but refused to honor it, and his attitude was unnecessarily rude. For a large corporation like Zara, I expect better customer service, especially for loyal, paying customers. To make matters worse, you can't even call individual stores anymore; you must visit in person to speak with someone or call a general customer support line. Overall, poor customer service and not worth my continued business at Zara. read more

Zara - Men's Clothing Near Me - Chicago, Illinois

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I like to stay positive. So, I am giving Zara five stars if you are the kind of person who longs for super lengthy conversations with complete strangers in a return line for over 40 minutes. I am also giving Zara 5 stars for those of you who are very independent... who prefer finding things yourself in a store... where there is zero customer service to offer you help of any kind. Did you know that "Zara" is a Spanish word? It is a verb meaning "to be treated as an invisible customer in a retail shopping experience" Use of "Zara" in a sentence: Today, I was "Zara'd", waiting one hour in line to buy a pair of socks." read more

I love this store, the best Zara there is as far as setup of the floors and displays. Easy access and cool shop off the Magnificent Mile

Mix experienced. The staffs are friendly but it is hard to find the correct size while all clothes are mixed up.

Today, at approximately 10:40 AM, I visited your Michigan Avenue location with the intention of spending close to $1,000 in the men's department. Unfortunately, I was met with an extremely disappointing and unprofessional experience at the register, where two associates--one white and one Latino--refused to provide their names when asked. As someone who has worked in customer service, I was shocked by the level of disrespect I received. When I calmly requested the store's customer service number and the names of the employees, I was met with hostility and, to my disbelief, they threatened to call security on me simply for asking for accountability. This was not only uncalled for--it was outrageous. I have never felt so disrespected as a customer in any retail environment. If this is how your team handles paying customers, especially those willing to make significant purchases, it speaks volumes about the store's priorities and culture. I will also be reaching out to the company's executive leadership to ensure this issue is escalated appropriately. With the high rent on Michigan Avenue, I would assume in-store sales and customer loyalty would be treated with a greater level of care and respect. This experience deserves serious attention. read more

08/08/23 located on N. Michigan. This Zara is quite small and expensive here. Not much selections. Crew was nice. Happy shopping! read more

Zara - Outside - Men's Clothing Near Me - Chicago, Illinois

Big store. Lots of options. My daughter loves this place. Next time, I need to go shopping here and buy something for myself! She found severalties that look totally adorable on her. We strategized. We had my niece stand on line while she was trying on things and then when we went out of the dressing room, it was time to check out. (I needed to use the ladies room so they recommended going to Saks two blocks down, but I ended up in TMobile next door since I had to get the screen fixed on my phone). They do have a few levels so you can find things here but you need patience! (They have a small mens dept, by the way as well). read more

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I had an extraordinary experience all because of an incredible employee by the name of Zachary Seth Ornelas‼‼‼ He went above and beyond the call of duty. I know he had some help with other employees who brought him better sizing of jeans while I was in the dressing room. He even got me some shoes to try on with the clothes to make it perfect‼ Great value for my money & quality clothing‼ Zach is a great employee! read more

It's fast fashion. The fabrics aren't the best quality. The seams are often a disaster, so they don't always lay well. The store is a mess and the checkout line takes half an hour. -Don't even consider coming here unless you have ample time. It's on Michigan Ave, so it's crawling with tourists. This place is a total sh*t show. If you want some trendy pieces that you won't be wearing more than a season or two, this place works though. The stuff is pretty cheap. Just remember, you get what you pay for read more

Flew to Chicago for the Xmas holiday and went shopping on Michigan Avenue stopped in to buy an outfit and when they rang me up the register would not print a reciept so they asked to ring me up again at the next register where they charged me again. I immediately asked them if the pending 1st charge would be reverse in a return and they said the transaction had not processed because their register could not print a receipt. I was then met with hostility after I asked to speak with a manager about this and was told I was of base. I asked for the managers name and he wouldn't even provide me with his name only his title of "registry clerk". Now that the charges have posted to my account I'm stuck with waiting on customer service to research the matter which has been taking longer than the 48 hours I initially was told. I'll never shop at Zara again!!! read more

Employee with the blonde bowl cut working in the men's section might be some of the worst customer service I've ever encountered in a clothing store. Asked for an item I found online that said it was in stock in-store. Took one look at it and said "yea, we don't have that". After looking around for a while, I spotted a similar item and asked if they had it in the back in my size. The blonde bowl cut cashier said someone had to get it for me. Waited 20 minutes then asked someone else in the store, had the item in my hand within 30 seconds. One of the most monotone, rude person I've ran into retail shopping. This guy SHOULD NOT be in the "customer service" industry let alone retail. Love Zara products though. read more

Friendly staff out of all the ZARA stores I shop at, this is the one. Plentiful sizes are actually not sold out. The line tends to go quickly. read more

You should absolutely come here if you have nothing to do but waste your time. This store is...horrendous, to put it lightly. I came in on a Friday knowing exactly what I wanted. A knit hat for my nephew. When I got to the second floor kids section, the line was all the way backed up to the escalator with one cashier. I thought, that's fine, there's only 15 people ahead of me. Granted, I know the weekends are busy and the experience was in December, but we didn't experience anything like this at any of the other stores we visited on Michigan Ave and downtown. Anyway, I figured we'd wait 10 minutes tops. We were in this line for a HALF HOUR. These employees have zero respect and absolutely no sense of urgency. They literally work backwards, not slow motion. When I finally get to check out my one hat, I was completing payment when the employee said "wait, no! Hit cancel hit X, cancel". I'm thinking oh my gosh, what happened?? Especially since the payment went through quickly. I asked the employee what's going on because she just ended up giving me my hat and receipt as if nothing happened. She said "I was trying to take the sensor off". So what that told me is she was so upset it only took a total of six seconds to check me out. She was so upset she had to continue ringing up customers who have also waited 30 or so minutes in line. I wasn't even shocked at this point, grabbed my hat and left. Their corporate office needs to get here and figure things out. I've heard awful things about this company anyway. If the hat wasn't on a Christmas list, I'd never step foot here. They need to just get rid of Zara altogether but I'm terrified that these employees will spread their laziness at a favorite store of mine. So maybe Zara is just best left alone as a lazy, incompetent, inefficient, low-quality holder of all things because the only person that's actually ever working is the security guard who's only concerned about mask placement so that's absolutely irrelevant. read more

Zara - Cute hats. $15.90 though? yikes! - Men's Clothing Near Me - Chicago, Illinois

The store was kind of messy. Maybe it's because I came at a busy time on a Friday. They had a good amount of clothes and sizes though. read more

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Shopping with my wife and daughter while they buy allot of clothes and there is no place to sit so sat on a sturdy piece of display furniture. A sales person told me in an unfriendly tone that I cant sit there. I asked if there was anywhere to sit as I looked and didn't see any and her response was no with a total lack of care/empathy. Why on earth is there no furniture for people waiting for those shopping? I saw some people sitting on the floor. Very disappointing there is nowhere to sit and her lack of empathy. Will not be our first choice of places to take my daughter shopping. read more

Service blows Lines are 50 plus deep with one register but 50 people on the floor. Waited 40 min to check out. F ing stupid. read more

Please contact corporate to get things changed because corporate has no idea what is going on in their flagship store in Michigan Ave. honestly, they look at the sales number and if it's good, they leave the store alone. However, if there's enough complaints about the customer service in the store- then the higher ups will check the store out and see what is going on. I came to the store in the morning and it's a zoo. One cashier is open and I waited in line for almost 40 minutes. Lots of sale associates on the floor, no help whatsoever. No hellos or goodbyes. They're just showing up to clock in for work and tag stuff but that's about it. read more

The manager there is so Rude I went to the store and I bought 9 shirts and because the don't have enough employees the fitting rooms are closed. So after 2 days I went to return 2 shirts and I have the 9 shirts with me and the Receipt I find out that they have the annual sale and all the shirts 49$ to 25$, I asked the register if I can return them and buy them for the new price she said (ok if you find the same shirts with the red tag )Which is the $25 I went to give her the shirts that the same ones that I bought with the sale tag and when I was standing for the Register to give her the items The manager came to me and in a rude way she said (we do not do adjust price ) I didn't even talk to her , she heard the conversation between me and the Register read more

Zara - Men's Clothing Near Me - Chicago, Illinois

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If I could give zero stars I would. I haven't been in Zara in a few years because the service is poor. No exception today. They had been open for 1 hour and I waited 30 minutes to get into the fitting room. Used gum stuck on mirrors, poor lighting and dirty. This store seems busy, but it really understaffed. 20 minutes to pay because of 1 check out opened. Lost my debit card there. Called 2 numbers overseas to be told that the store doesn't have a phone so they would have to send an email. They said I should just return to the store not realizing it's in the middle of the busiest part of the city and that's not an easy thing to do. I asked if they could just call the manager to see if a card was turned in before I cancel it. No, because they don't have phones. Your managers don't have a cell phone. Never again. Epic fail read more

Cute selection of clothing -reasonable prices Xtra long wait to try clothes on 30 min or so. Lines to check out- long wait. Since I'm from out of town I just bought what I liked. Only to get home with items that were a little to small. Tried calling store to see if I could return by mail. They said I would have to return to store. read more

I went in today for an exchange/return and the cashier was extremely rude. She couldn't help me with the exchange and pointed to the fitting room for me check if they had it in store. There was a huge line so I went to an associate who had a scanner for help. The store did not carry my size so I went back to the register and she said "You need to go to the fitting room for exchanges". I explained to her I was helped by the associate and they did not have my size in stock. Then she asked two more times if I was sure I did that. She even asked if they scanned it. You're kidding right? I'm not sure why that matters but clearly I did that or else I wouldn't have gone back to the register. I've never been treated so poorly for a quick and easy transaction. This employee needs to be sent back to service training. read more

I used to like Zara, not anymore. I am a man, the selection there is so small, it is ridiculous. Poorly designed clothes, no sharpness ever, shirts look like freaking bags, overpriced and low quality. I stopped buying clothes for a while during the pandemic, Zara is now a glorified H&M. For men, your choice is so small, it is scary, unless you want to look like a Midwest man who just discovered fashion and enjoy the metro style, the go for that. The cuts are horrible, really looks like bags piled up on top of each other. $80 for a sub par shirt you can get online for $20. Zara is dead, or it is just a matter of time. read more

This store is trash So are all the clothes They won't honor return policy All of the clothes fall apart and everyone who works here hates Their job and it's obvious Never shopping here again read more

This store in the Michigan avenue had three stories. Clothes for women, man, and kids. Amazing discounts going on now!! But huge lines. I was lucky to find a kind of empty cash register. Do not ask for their restroom because they don't allow you to use it. read more

Zara - Men's Clothing Near Me - Chicago, Illinois

This store is an absolute mess. Clothes all over the floor. Lines forever long. Everything is also overpriced and poorly organized.

Garment care instructions: None are in English - How do I know? leondixon37@yahoo.com read more

Easy to buy and return stuff. Average quality and usually size cannot find anything for myself. It the store is big and nice. read more

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Michigan Avenue store is extremely crowded, jammed with merchandise and lines are very long. I bought three items, washed them and they now might fit a 7 year old. Cheap fabric and cheap prices. Things that you can wear once and then have to throw away because if you wash them they will shrink. Don't be lured by the high style. In the end you will have an empty closet. read more

Zara is one of my favorite stores of all time, but this one is always chaotic. Clothes are thrown everywhere and the line for the dressing rooms is always sooooooo long. Almost every time I've been here, I've found a few things I've liked but then put them to the side when I saw how long the line was to try them on. Will I be back? Still probably yes. Will I be pumped about it or buy anything? It's hard to say. read more

Terrible!! So many people working at trying to clean and tidy the store and just ignoring the line of 20+ people ready to pay and go. Why don't you open more registers and assist those who are ultimately giving you all a paycheck! Lack of customer service!!! read more

The reviews are definitely a reflection of this store. I went here a few days ago. Walked in and was confronted with a lot of chaos. The clothes are unorganized around the store and there is not a clear section based on the type of attire you're looking for (ex: sundresses and work suits were in the same section). The fitting rooms were STILL closed because of COVID restrictions but that doesn't stop this store from allowing a line of 30 people to pile together in line at checkout. It goes without being said that our wait time was about 20 minutes to buy a couple items. The manager had her mask off her face when she spoke and pulled it back to when she was not speaking too customers. Logic? Zara retail stores are hard to come by and in a large city like Chicago, I suspect this is the only reason it is staying afloat. read more

Always great products,good prices . I absolutely love Zara. I wish you have it in Michigan.

I love this store. Let's get the haters out of the way. Yes - I know the quality is not the best. The prices however match that. They are considerably cheaper than Express. I like them too but you pay the price. Zara fashion is also willing to take more risk than Express. There's more colors and designs here. Fashion is so finicky. In today, gone tomorrow. Zara allows you to indulge in being a fashionista with out breaking the bank on the Mag Mile. read more

Zara needs to communicate their online policies with the local stores. I ordered a coat online and it's too big. I called and chatted with Zara's customer support to see if I can exchange the size at the actual store in Chicago vs exchanging it online. I was told "yes" that I can make my exchange at the store. I've also posted a screen shot of Zara's online exchange policy. Ok. So, I take an Uber downtown after work (so you know it cost me) and attempt to exchange my item just to be told that they're unable to process an exchange in the store for online purchases. The cashier was very rude and lacked basic empathy. I returned the item and was told it takes 3-5 business days for me to receive the return payment. By this time, I'm extremely annoyed. To add salt to my wounds, the rude cashier tells me that I need to throw my box out on the street. Mind you, this box contains my full name and address, yet the store wants to to put my box in a City of Chicago public trash can on Michigan Ave. at this point I'm deciding never to shop at Zara again. Angry, I ask to speak with a manager who was at least - HUMAN. She apologized and tried to make me feel heard. This was a very degrading experience. read more

Zara - Zara's online policy for exchanges - Men's Clothing Near Me - Chicago, Illinois

I first discovered Zara when spending a summer in NY back in '00...wow, that makes me sound old! Yikes. I was a huge fan of their sophisticated styles at inexpensive prices. However, I was NOT such a fan of having to go up a size or two because of their slim European fit clothing. Now that I think about it the drinks until 4am and nightly slices of NY pizza topped with baked ziti (mmm) may have had something to do with the size problem. Since then I've visited Zara in other cities and haven't been overly impressed...as my age increases my taste seems to get more expensive. When everyone was jumping for joy that Chicago finally got a Zara of their own I didn't see the big deal....and avoided the lines/crowds. When shopping along Mich Ave the other day I decided it was time to check out the new Zara, especially since it didn't look overly crowded. And whoa- this place is huge! I spied some really cute stuff on the 1st floor (spring coats, blazers, etc), but the 2nd floor was a bit messy and H&Mish for my taste. The prices are still pretty good (a bit higher than Forever 21, H&M). I don't think I doubt I'll make this a frequent stop, but may stop in to browse every so often. I try to stay away from ziti baked pizza these days so hopefully their clothes will fit! read more

Zara - Men's Clothing Near Me - Chicago, Illinois

horrible service tried looking at clothes, lady stole rack. Cashier tried scamming me of 50 dollars and took almost 30 minutes to get me a manger everyone was very rude read more