The Jewelry ER has a helped us with watch bands, watch repairers, and ring sizing. They've done a…read moregreat job each time. The work is done right in their shop which means a lot to us. The owner is knowledgeable and friendly and the employees are great! The prices were reasonable as well.

Excellent selection of jewelry, new and vintage. Great service…read more Very helpful, not pushy.

The Longview, TX store is the ONLY place we get our jewelry. If we go by and don't see André or…read moreLee, we keep walking. The personal attention we get from all the employees (but especially these 2) is wonderful! Thank you for being our go-to jewelers!

I'm very frustrated with this business. In 2014 I dropped off my Dad's railroad watch that he had…read morefor over 50 years. I went back the next week to pick it up and the business was closed due to illness. Week after & phone message after message and leaving notes.on the door. I called the BBB to see what they suggested and I called the police couldn't help me either. Even though at this point it is stolen goods, at least in my opinion.

Totally recommend! After calling others, and waiting a long time on one place to come rescue me,…read moreDavid from Sartain Lock and Safe came to my rescue. Didn't leave me waiting. Didn't rudely tell me that I have to wait my turn. He went above and beyond. Made me a new key fob and had me going in no time.

absolutely tremendous service! I had an unusual key request. They did it, had set up in a jiffy,…read moreand were quite considerate (I am handicapped). I watched as they handled several other customers, including one upset lady angry "At my own stupidity!". Their parking may be a bit awkward, but their people skills and technical prowess are first rate!

The last time I went into this store (over a year ago) it was a mess. I went in there last week…read moreand nothing has changed. It STILL was a mess!! The staff AND the store manager do not care! Corporate needs to overhaul this store entirely!

This store does have decent items but it's staff needs work they never stay open according to the…read morehours that have been assigned/posted and if you ask them about it around the early closing time most of the employees will respond loudly with an attitude but saying so called appropriate words. It used to be good but most of the staff is crap . Plain and simple don't take a job if you don't want to do it or can't do it. Just tonight on 11/3/23 around 11:26 P.M ; someone got yelled at with appropriate words for asking about the early closing that tone alone sets the stage for a major issue one day especially if you do it to the wrong person! If there was another store close I would not shop here and I spend thousands a year here only to be treated like garbage around the made up early closing time. You stayed open all day but at closing you don't have enough people? Make it make sense because you even have on site security at the entrance doors and walking the floors. As I sit in the lot writing this review multiple customers have stopped and tried to enter only to be told we are closed but those hours say otherwise... unhappy customers so... I do not recommend this place due to those reasons the items are decent though everything else starting with the staff is not!!! THANK YOU = Disappointment, that all being said (@BURLINGTON OWNER) if you're brave enough to respond with a legitimate and solid answer! Recommendation DO BETTER! HONOR YOUR WORDS