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    Samuels Jewelers

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

    Services - Samuels Jewelers

    Jewelry repair

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    9 years ago

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    Brandon

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    The Jewelry ER

    The Jewelry ER

    4.4
    (9 reviews)
    $$

    The Jewelry ER has a helped us with watch bands, watch repairers, and ring sizing. They've done a…read moregreat job each time. The work is done right in their shop which means a lot to us. The owner is knowledgeable and friendly and the employees are great! The prices were reasonable as well.

    I don't usually leave reviews, but I felt the need to share my experience so no one else makes the…read moremistake I did. I brought in a ring to be soldered. The young man working took my name and phone number and told me the repair would cost $29. When I returned to pick it up, I noticed that the design on nearly half of the ring had been completely smoothed out-something I was never told would happen. I was also charged $43 instead of the quoted $29. I didn't notice the damage until after I had left, so I went back to ask if there was any way they could add the design back, especially since they never disclosed this would be a consequence of the repair. If I had known, I absolutely would have taken it somewhere else. His response was, "I thought I had said something, but I guess not," followed by a half-hearted apology. He told me there was nothing they could do. For my own curiosity, I went to Jim Bartlett Fine Jewelry to see if restoring the design truly wasn't possible or if it was just an excuse not to fix their mistake. The woman there was more apologetic about what happened than the person who actually damaged my ring. She confirmed that the design can be re-lasered-meaning the Jewelry ER could have corrected it but chose not to. Overall, I left disappointed, overcharged, and with a ring that was permanently altered without my permission. I wouldn't recommend taking your jewelry here.

    Samuels Jewelers - jewelry - Updated August 2026

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