Terrible customer service. Can't even find "shield storage" on the maps and they haven't helped me…read morewith any of my issues since I've rented from there. I don't understand why it's called Shield Storage when you pay and then have to dig to find an address and it's called Keep It Self Storage. I've attempted to pay my monthly fee multiple times and the payment doesn't go through so then I get charged a late fee that they refuse to reverse. Not to mention the fact that they didn't address my property being damaged from another tenant and there was zero follow up. I'm highly disappointed and displeased with this place. Do not rent here.

DO NOT USE. I have…read morehad a small storage unit here for a few years. One of their selling points in the beginning was competitive prices. They were recently bought out by some other outfit, Shield Storage. Since then, their prices have steadily climbed and climbed. I just received ANOTHER letter of rent increase. What started at $110 is now costing me $163 per month. The increases are now happening multiple times per year. This is not a local business. It is not a family business. If they offer you an introductory rate, you're going to get locked in to a much higher rate later. They are going to squeeze you until, finally, the price increases are greater than the hassle of moving your belongings elsewhere. Self storage is often a pretty scummy market. This place WAS okay, and now they're no different than any other corporate storage outfit.

Friendly, convenient and courteous. I have used other storage places and this one tops them all.read more

I have been renting storage space there for over a year now and everything has been great. Access…read moreis convenient, and the people in the office have always been very helpful. When my bank compromised my credit card and therefore cancelled it; they contacted me quickly and we were able to sort things out, without any problem. John K.

Was a quick and easy experience. Very helpful and nice. It's a clean facility and plenty of roomread more

This facility is perfect if you're looking for a space that is clean and has ample room to move…read morestuff in and around. The office staff are so friendly and willing to help in away possible. This facility is safe and well maintained, leaving me feeling great about storing stuff there. Come check it out.

Very easy to rent a unit from this company. We worked with a guy named Blake who was very helpful…read morein showing us several units and helped us decide which unit would be the best for us. Much appreciated!! The units were all very clean that we looked at. Old Barn had the best specials for the time we were looking for!! I spent time calling around checking on prices. The hours and availability for daily accessibility was good . I found them to use extra security measures too. Overall our experience was good. I would recommend this to a friend

Poor overall experience. Chose this location for its access…read morehours (til 11pm) and thought it was the only one in the county open late but just found another: Keep It Safe Storage on Loma Rica, GV. Customer service has great room for improvement. - My 1st time arriving my access code didn't work, staff were on lunch and I waited around for 45 mins with 2 trucks full of movers and items. They have an app for remote gate access but staff on site have no idea how it works and can't troubleshoot issues. Prices went up $60/mo! - The deal started out as 1/2 off for 3 months, went to normal billing for 3 months, and now it's an extra $60/month?! Their competition around the corner is now $100 less per month and they were unwilling to retain my business by offering a lower rate. Byeeee!

The guys that help me with this move were professional, friendly and hard-working especially in 95°…read moreand higher heat. The move went smoothly and they understood exactly what I wished to have for the accomplished and work very carefully to ensure that they delivered to that specification. When I was going to college I worked for a moving company during the summer so I know how grueling that is - and I appreciate it that much more when those who do this strenuous a job job and do so with a smile and a great attitude. Thanks guys! You guys rock..

I was so concerned when my elderly Mother hired movers I had not researched myself. what a great…read moresurprise to meet three of the hardest working, clean, polite, professional and friendly guys I've met in a long time . David, Doug and Tahrique spent the day with me as we got a huge amount of packing done and items very professionally prepped for moving. Their truck is clean, they arrived on time, the took regular breaks as the law and explained they are taking a break. they didn't ask for anything, worked well with each other . truthfullly - these are some A-team young men. thank you and just know we are so happy with your care and respect of our things and our need to get them to our new home. I would recommend you to anyone . signed, the Franklin/Johnson family