Out of all of the storage options in Grass Valley, I decided to go with Springhill Storage. The…read morefacility is clean, safe and accessible. The customer service was great and I was able to find the size of unit I needed. The move-in process was quick and easy. Thanks to the team and Dave at Springhill Storage!!! :)

Rented a Penske truck from Dave at Springhill Self Storage. I reserved a small truck and after I…read morepicked it up, I realized we would need a bigger size. Took the truck back and Dave worked his magic - helping me get into the correct truck for the job without additional charges/fees. He's professional, pro-active, and has a problem-solving mindset. Very happy with the service. (And the trucks were new/clean & handled well on my interstate drive from CA to WA.)

Terrible customer service. Can't even find "shield storage" on the maps and they haven't helped me…read morewith any of my issues since I've rented from there. I don't understand why it's called Shield Storage when you pay and then have to dig to find an address and it's called Keep It Self Storage. I've attempted to pay my monthly fee multiple times and the payment doesn't go through so then I get charged a late fee that they refuse to reverse. Not to mention the fact that they didn't address my property being damaged from another tenant and there was zero follow up. I'm highly disappointed and displeased with this place. Do not rent here.

DO NOT USE. I have…read morehad a small storage unit here for a few years. One of their selling points in the beginning was competitive prices. They were recently bought out by some other outfit, Shield Storage. Since then, their prices have steadily climbed and climbed. I just received ANOTHER letter of rent increase. What started at $110 is now costing me $163 per month. The increases are now happening multiple times per year. This is not a local business. It is not a family business. If they offer you an introductory rate, you're going to get locked in to a much higher rate later. They are going to squeeze you until, finally, the price increases are greater than the hassle of moving your belongings elsewhere. Self storage is often a pretty scummy market. This place WAS okay, and now they're no different than any other corporate storage outfit.

Was a quick and easy experience. Very helpful and nice. It's a clean facility and plenty of roomread more

This facility is perfect if you're looking for a space that is clean and has ample room to move…read morestuff in and around. The office staff are so friendly and willing to help in away possible. This facility is safe and well maintained, leaving me feeling great about storing stuff there. Come check it out.

Very easy to rent a unit from this company. We worked with a guy named Blake who was very helpful…read morein showing us several units and helped us decide which unit would be the best for us. Much appreciated!! The units were all very clean that we looked at. Old Barn had the best specials for the time we were looking for!! I spent time calling around checking on prices. The hours and availability for daily accessibility was good . I found them to use extra security measures too. Overall our experience was good. I would recommend this to a friend

Poor overall experience. Chose this location for its access…read morehours (til 11pm) and thought it was the only one in the county open late but just found another: Keep It Safe Storage on Loma Rica, GV. Customer service has great room for improvement. - My 1st time arriving my access code didn't work, staff were on lunch and I waited around for 45 mins with 2 trucks full of movers and items. They have an app for remote gate access but staff on site have no idea how it works and can't troubleshoot issues. Prices went up $60/mo! - The deal started out as 1/2 off for 3 months, went to normal billing for 3 months, and now it's an extra $60/month?! Their competition around the corner is now $100 less per month and they were unwilling to retain my business by offering a lower rate. Byeeee!

We drove from Nebraska to Cali and was in a time crunch to return our U-Haul in time and needed to…read morefind a storage place. I found a place in google and drove there and when we got there they were out of the office and didn't return at the time that they said. With us being in a time crunch and stressed out (our first PCS as military members) we found this place and decided to give them a call. A guy answered and was so kind. His name was Ralph! Within minutes we were able to get there & they assisted us in getting our storage. They were super kind and I am so glad that we ended up at this place. My husband says that is probably one of the best customer service he ever had. The pricing and security and value of the place is great. It was clean as well. Ralph & Santiaga were amazing and we are really happy about their service. Especially in a stressful and difficult time.. they genuinely helped us out. Ralph even came out and gave us some tips on unloading which helped us return our U-Haul in time. I normally don't leave reviews.. but they differently deserved it. They also helped us find a perfect storage that would let us drive our 26ft long U-Haul around no problem.

I don't know how this place is so highly rated. They must give renters a discount on their rent…read more Untrustworthy and down right scandalous. They intentionally packed a unit full of their trash and sold it at auction. They had appliances and boxes full of their trash and set the boxes up to look like the boxes contained the actual products pictured but they were full of their office paper shredding and other miscellaneous garbage!!!

Moving from a home of 38 years is traumatic to say the least. But having a patient, professional…read morehelping us navigate was essential to our successful relocation. C.J. at Murdock's, helped us virtually count our boxes with a discerning eye and knowledgeable advice. David came to our house and his eye and experience helped us even more. We were able to pack up in a smoother way because of their help. On moving day, Murdock's strong, handsome crew got right to work wrapping items that we didn't have the ability to prepare, like a lounger or irregularly shaped item, quickly and effectively. They were kind and professional and got the job done in a safe and efficient manner, saving us money along the way. On the other end of the move, we were ready for delivery, thanks to Murdock's educational video. Furnishings were loaded into the proper rooms, and time was taken to organize boxes in the new garage in a way that we could access them easily. We could not have been more pleased... and relieved that we had all of our earthly belongings delivered right to our new location. Our lives were changing so fast, but Murdocks grounded us with the comfort of knowing our "things" were safely with us. I highly recommend Murdocks for your moving needs. C.J. in the office will lead you through every step and build your confidence and trust that you can do it! She will give you a fair, honest, and accurate estimate with no surprises. Good luck!

We are repeat customers. They moved our entire household last year and we were so happy with them…read morewe hired them again to clear out our garage so we could paint and fix it up. They brought a container and put everything in it. When we were ready they came back and moved it all back in. Excellent service!

I've stored my boat here several winters in a row. Mike and Pam were wonderful and the newest…read moreowners have been great as well.

This place has everything you need to move. We decided to use U-Haul (their affiliate) because the…read morebox sizes are standardized and we are using a storage unit to store some of our goods. It was worth the cost. The wonderful couple who manage this exceptional business cheerfully helped us achieve our dream of full time RVing.