From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

The technician, Braden, arrived earlier than planned and performed a detailed inspection of our…read morefirebox, gas lighter, damper and flue. I knew that the fireplace had not been used much, and technician found everything to be in near compliance. There was one small item that needed to be addressed, and he took care of it. He pointed out a couple of items that we needed to watch, and provided tips on types of wood that is appropriate to use. Braden checked out the flue in the attic as well to make sure there were no issues. We plan to use them to clean out our dryer vent as well.

We bought a house last year in Lebanon that had a gas fireplace in it that had never been used. We…read morehooked it up and it wouldn't light. We called Countryside Fireplace & Patio for a service call. The technician was very nice and very informative. He was there 20 minutes and the fireplace required NO work, NO parts, just air in the lines. We were charged $350. We complained and was told that is there standard service rate. at $350 for 20 minutes, their hourly rate is equal to $1050. Had we known this in advance, we would have called someone else. I cannot recommend them based on the fact that their rate is so unfair and they are not willing to compromise.

From the owner: Grand opening Fireplace & grillsread more

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: After three generations in this trade community, we no longer participate because of its practices…read more If you see our unrecommended reviews, you can see our customers genuine response

We are extremely happy with the work done by Standing Stone Pools. The quality of the whole…read moreproject exceeded our expectations. We started during the pandemic so we were prepared to be patient and it did take a little extra time. However, when all was said and done, we have a stellar pool and outdoor living space that was worth the wait. During the process, Sherman always responded to me in a timely manner. When we had six degree weather and the rolling blackouts hit my house, Sherman was there in the snow at 8AM on a Saturday personally helping to make sure nothing froze. We are so happy with the whole project and thank you to Standing Stone Pools for making it possible!

Standing Stone Pools and Patios are the best around! They are reliable, honest people. They do work…read morethat no one else around the area can do like they do. They have fulfilled everything they were supposed to do for me and and I couldn't be more happier with the outcome!!! Great work, guys!!! I'd give y'all a million stars if I could!!!!

Excellent service.. Technician was very knowledgable.. Will DEFINATELY use Embers in the future..read more

This was a far more customer friendly store under the prior owners. They'll sell you Ritz Carlton…read morepricing, but the service after the sale is more akin to Motel 6. Nope. We are done.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

We had such a great experience with the installation team at Hearth & Grill Shop. When I needed to…read morereschedule the installation appointment, the manager, John, took care of it easily. The installers, Don and Camacho, were professional and made sure I understood how everything worked.

Piedmont Natural Gas came out to check out my fireplace and noticed that it wouldn't stay lit…read morebecause a part needed to be replaced. He adamently recommended The Hearth & Grill Shop. After a few email back-and-forths, the technician was less than polite and refused to even look at my fireplace. If I'd done my due diligence, I would've seen the overwhelming negative reviews on Yelp and never contacted them in the first place. I'm just here calling 'em like I see 'em, and this place is a dud.