J-3/Lone Mountain installed the roof on my house for a prior owner. The owner reported that there was a warranty on the roof when they sold the property to me and after closing Lone Mountain refused to honor it because I was not the person for whom they had done the work. I grudgingly accepted this explanation and figured that because it was their craftsmanship that I should continue to work with them. This was 10 years ago. Our first interactions were mostly positive and I was quite happy with the work they did. I worked with them for a replacement of a small roof over the garage and was quite happy. However, something has changed at the company in the last year or so. After a recent storm my skylights started leaking. I called Lone Mountain to come out to do a patch job and to help me find the source of the leaks so that I could prevent further loss. They did not respond. So I called again. And again. Eventually, after about a day or so, I was able to get someone on the line and we scheduled an appointment. They sent out a small crew of 3 people with one bucket of sealant. I went up on the roof with them and asked that they do a thorough job of sealing around the skylights, and also to treat any other worn areas since we were about to have a second storm. They refused, saying that they had to save materials for two other clients. I asked them to contact their boss. They refused, saying that there wasn't any way to contact him. I called their boss, Jason, and left yet another message. He did not respond until the following day at which point he sent me three quotes ranging from a patch job to a full replacement of the roof. At no point did they bother to come out and try to diagnose WHERE the water was coming in. They just gave me a generic quote based upon a Google Earth image of my roof. Then I got the bill for the emergency patch which included a materials cost. The material they used, GACO patch, costs $139 for a full can. They used less than 1/8th of the material on my roof. They billed me $182 for the material they used. We had another storm yesterday and my roof started leaking around the skylights again. Needless to say I will not be using them again. For anything. You should take heed of my experience before you enter into a contract with J3 - Lone Mountain Roofing. read more

I don't know whether this company is incompetent, shady, or both. After being in the queue for 3 months waiting to get my roof done, I was told, with less than a week to go before the work was to begin, that because I didn't have enough insulation listed in the contract, (which they wrote!), that they couldn't do the work, because it would violate 3 ordinances! This is a company that touts itself as having been in the business for 60 years and they just now realized this? Unbelievable! What I suspect happened is that they knew that the contract was incompetently written and/or they realized that they weren't going to make a profit and wanted a way out. Rather than being upfront and professional about it, let alone get an apology, this is what I was told. Potential customers of modest means beware, what these guys do is get you on board with a low-ball quote, like they did me, and when you don't cough up money for what they call 'additional options' they'll drop you if they think they're not making a profit. read more

After much research we contracted with Lone mountain to put in a new roof, prior to installation of solar panels. It has been about 6 years. We recently discovered a leak (edge of room where wall and ceiling meet) and we made an appointment. Their guys arrived in the time appointed, were polite, friendly and determined the problem, (stucco crack above the membrane edge), which they caulked. They also took time to look around at the rest of the roof for similar issues. We highly recommend them. read more

Wife and I did research on roofing contractors & we chose Lone Mountain Roofing based on price and quality. Also, they were able to fit in our schedule. The guys were on time and helpful. In the garage they made a mess, I wish they would have prepared us for tar and debris that was going to fall. On the roof there was some ponding, however overall a good job. The followup was amazing, and they guys were friendly. They helped us work with our stucco guy to ensure a good seal. read more

I had J3 put a new roof on my house last year and have had nothing but problems since. The first rain poured water into my living room so hard that my wood floor has been completely ruined to the tune of $25000. J3 will not acknowledge any responsibility whatever and refuses reimbursement to me for any amount stating that their contract allows them to poke holes in my roof and evade responsibility. A short time later another leak in my garage started pouring in water and has been leaking for several months while J3 either can't or won't fix the problem. They sent their goon squad out to physically intimidate me and financially coerce me to sign away any future repairs to my roof in exchange for fixing the garage leak. A week after they came out, the garage was leaking in exactly the same way as before. There is no emergency number to contact them and it might take a week or two to get someone to come out even when water is streaming down the walls. I have since found two more leaks and six more areas of damage on my roof that allow water penetration. I had to call another roofing company to get the garage leak fixed (which they did in one day on the same day I called them even though it had been leaking badly for several months while I waited on J3) and got an estimate of many thousands of dollars to repair the remaining damage caused by J3. So if you like the idea of your roof leaking like Swiss cheese, black mold growing in the ceiling for months on end, the wood structure of your roof rotting out due to water leaks, please hurry and sign up with J3. If you are stupid enough to do so, then you get what you deserve...a house destroyed from the top down. read more