The customer service at Lone Star Towing is phenomenal! They were very accommodating to meet my needs and even provided me a mobile number for after hours! This company really emphasizes in making sure that customer satisfaction is a top priority and go to great lengths to make sure you are taken care of! read more

The customer service here is useless and disappointing. Their lack of communication escalates situations and creates much bigger problems. They lie to peoples faces in order to leave properties and create bigger fees aka more money for them and their drivers. The clear objective of this company is to take as much money from people as possible and avoid as much responsibility in the process. Law enforcement officers advised me to report this company as there have been countless complaints and instances of unlawful behavior. If You have had a problem with this company please join me in filing reports to Utah UDOT Tow Complaints. read more

P.S. (Response received on April 24 - see email chain in images) Typical blame the victim. No acknowledgment or apology that they dragged my brand new car down the road like a piece of garbage while its wheels were locked up. Yet somehow I am in the wrong for outing them on their shoddy towing practices. Accusing me of slandering them for simply stating the facts of how they abused my personal property. Yes, I am a little heated about this, I'm supposed to take this sitting down while some towing company can beat up my car with no accountability? read more

Lone Star Towing was great! I needed my car towed to get fixed and the first two tow trucks (not from lone star) came out and couldn't tow my car because it was "too close to the curb". Keep in mind this curb was very short and easy to get by. After a long day I called lone star and they were so nice and said it would be no problem and Seito the driver arrived soon after I called and they towed it within the hour! They kept me updated and sent me pictures of my car being towed! Lone star towing is great not even a little curb can stop them lol. Fantastic customer service and it was a 11/10 experience! read more

See all

My car got towed recently and I don't believe it was lawful. In that process of frustration, Veronica, the employee in the trailer at the time I picked up my car, was very helpful and accommodating. She understood where I was coming from and helped me understand what I can do to fill out an appeal for the tow. read more

如果能给负星评价请让我第一给给他-99999。一群畜生诈骗团伙。通过和公寓合作拖走哪些已交停车费的车辆。理由是'你没有展示停车许可'。那我为什么要告诉公寓我的车辆信息和车牌？当我停车许可放在车辆的后窗玻璃之下，他们堂而皇之的告诉我这是不可见的。他们几乎拍了我的车辆的所有角度和车窗。但是唯独没有拍后车窗。他们想挣钱几乎不择手段。 If I can give a negative star rating please let me be the first to give it to them-99999. a bunch of animal scam gangs. By working with condos to tow which vehicles that have paid for parking. Reason being 'you are not displaying a parking permit'. So why should I tell the condo my vehicle info and license plate? When my parking permit was placed under the rear window glass of my vehicle, they grandly told me it was not visible. They photographed almost every angle and window of my vehicle. But the only thing they didn't photograph was the rear window. They want to make money almost by any means. read more

Extremely predatory and dishonest company. I was parked legally with a handicap pass and was towed. Then the next day when trying to get it back, they made me wait for almost an hour at the impound lot before they finally arrived. Then they tried to hurry me out and refused to acknowledge that the handicap pass was still clearly visible in the car, even after they towed it. These guys just came across as the least ethical people I've ever met. read more

they are the worst. you have to bring exact change, but they won't tell you the exact amount. it's a total joke.

If I could give negative stars, I would. Wouldn't let my son into his glove compartment to show proof of registration, so he had to leave that night using Lyft again. Made the "required" appointment to pick up his car.....showed up on time, and no one was there....called to say he was there and asked where they were....got the response "no one shows up to their appointments, so we don't show up". He had to sit around 30 minutes for them to show up. REAllY?! Absurd. Filed a complaint to get a partial refund back......yeah, that is a joke. It's been weeks and no response. I was told it could take up to 6 weeks. It just so happens their complaint department it totally separate from their towing company, so there is no direct way to get a hold of them.....I'm sure they set it up that way on purpose. I'm sure they are just hoping we forget or give up. My son is happy to pay his portion, but the employee who was jerking him around the night he was trying to get his car back (the first time) made it more expensive, and we expect that money back. Horrible. The only nice thing I can say is that the guy answering office calls was polite, but sadly not helpful at all. read more

My kids car got towed. They parked in visitor parking for a short time. She went to get her car. They said she couldn't pay the fee because my name is on the title. I said on the phone she could pay it. They said they couldn't take her credit card. They wouldn't take mine either. Said they needed cash....... Who carries cash anymore!!!! Had to have my kids hitch a ride to find an ATM at night. Poor company to work with. read more

Vehicle towed was registered through the proper channels. It was my father's vehicle, so I wasn't familiar with the license plate and entered the information I believed to be correct. The tow company's system allowed me to enter a O instead of a 0. The driver would later tell me that Utah does not even allow for O to be on license plates. A $370 dollar charge for a clerical error is not reasonable and unjust. Them knowing that O cannot be on license plates leads me to believe that this is a deliberate practice used to extort money from unknowing citizens. read more

Predatory towing company. Under the guise of a legit Towing service. They prey on student apartments in the middle of the night and take advantage of the innocent nature of students. They Tow first no booting, no warning. You wake up and your cars gone. They look and act the part of scumbags. Very unprofessional. read more

See all

Lone star has great service and is very nice and convenient to work with. They got right on the job that was asked and when compleye got back with me and let me know it had been taken care of! Great customer service read more

If I could leave negative stars I would! They are the biggest crooks I have ever met. They should be arrested!!!! They towed my trailer in the middle of the night and lied to me about when they towed it so the fees were $500 plus. It was there less than a day and should have only been $200 at most! They said they had a picture of it time stamped so I asked to see the time stamp and they wouldn't show me. I know for a fact that my trailer was there when I went to bed at 10pm and when I woke up at 7am it was gone. They snuck in the middle of the night and took it and claimed it was in their yard for a day and a half already. Crooks, liars and I hope they get what's coming to them. If I can find a neighbor with a camera to prove my trailer was there I can't wait to take them to small claims court and see them get screwed over!!! read more

Preys on the lower and middle class. Super disrespectful and lacks the ability to give out the proper information needed when trying to get your vehicle back. I do not recommend whatsoever. This review could have been significantly more colorful in word choice but for now I hope the 1 star review treats you kindly. read more

Unprofessional service. Arrived to pick up my car when they said someone will be there but had to wait additional 1.5 hours to get my car back. I agree with all other negative posts as they just treat people like garbage. No compassion they just want their money. read more

Would give a negative rating if it was possible. These people are predatory in every way imaginable. They post spotters near lots so they can jump in and steal your car before selling it back to you at the maximum price the state legally allows. A number of my friends park at a lot next to my apartment, and it was well known that it would be patrolled at 1AM. Apparently they changed it to 11PM and failed to notify any locals, and slapped up a few signs with small writing to show their new hours. Only problem is that all 4 of these signs have the parking time conveniently scratched out. When we explained both the time change and illegibility of the signs, the staff responded with "we changed them yesterday so for all we know you guys could've vandalized it". Are you kidding? Real quality service from some stand up guys, he even added a "are you going to bitch and complain all night or do you want your towing info?" These punks are bottom feeders and prey on every college student who leaves their car unattended for more than 5 minutes. If God is good they'll be run out of business and be forced to earn an honest living like the rest of us. read more

See all

This happened a few months ago and forgot about it until today My boyfriend, his brother, and me all live in an apartment complex these people tow for, someone from this company came into the complex and straight up towed my boyfriends truck even though his truck is registered on that apartment complex's website, and on their website. They tried making him pay $350 because THEY f****** up. The apartment complex told them that we weren't paying it because his truck was registered and he got his truck back without paying. If you're going to own a business don't be scumbags about everything and make sure the cars you're towing actually have a reason to be towed. read more

BULLIES! Unfortunately, Utah law has created legal bullies. They are careful to stick to the law (except Bob H. 2 weeks ago who got charged 2 days storage for 2 hours that went over midnight. Law says if the first 6 hours span 2 days they can only charge 1 day). They may be legal, but what they do isn't right. They are also VULTURES. They tow as soon as they can and then charge almost $400 before they'll release the car an hour later. The law allows them to charge ridiculous amounts like a $30 "fuel surcharge" that is 18% of the ridiculous tow fee - regardless of how far they tow the vehicle. This place is 1/3 mile from where they tow cars relentlessly. Not even $1 worth of gas, but Utah lets them charge that huge fee... and an admin fee... and the tow fee... and the daily fee even when it hasn't been even close to a day. They are raking it in and laughing all the way to the bank. If you've ever wondered where school bullies that flunked their classes end up? They become tow truck drivers for companies like this. read more

predatory towing. Towed from a parking stall that we have owned since 1992. They also towed us from a parking lot that had plenty of open spaces. No one was complaining about our vehicle parked in our stall. read more

So this place is not a good one. My car is parked LEGALLY and NIGHTLY at the Walmart in springville since I'm a wildlands firefighter. They drove around the lot 13 minutes before I got.back to my car and put a paper ony window claiming I'm parked.illegally. so my car being fully registered and insured parked between the lines is illegal? Walmart knows I park here and they don't care. Plus nobody will be towing my car at 7am tomorrow because it's occupied overnight and I was a tow driver. You won't be towing me. Sorry but whoever runs this place doesn't realize people.do.sleep.in their cars and you can't just tow it to fuck that person. Just because the car has window covers doesn't mean it's not occupied. There's a bunch of people pissed.of at whoever the hell it was putting them signs up. They should be towing these run down old jalopy RVs that live in this lot. Not newer cars with someone sleeping in it. Btw the automated calling is stupid. When people have concerns a real person would be nice not a bot read more

The customer service was amazing. Super nice guys and easy to work with. You can tell they just want to help you get your car back.

My daughters car was towed from a parking lot. The parking lot was clearly marked as a tow away zone so the fact that she was towed was her fault. However, she was towed just before midnight so that her car would almost for sure be held until after midnight. The state of Utah allows towing companies to charge $40 per day storage fee. She was charged an $80 2 day storage fee when her car was there for less than two hours. They boast that they do all of this for companies for zero cost to the company. So the $291 tow charge went directly to them. Good money for less than two hours work! I should have called my lawyer. Not to fight the charges; just to tow her car! It would have been cheaper. This is a copy from the receipt: Date TowedFeb 24, 2022 @ 10:51PM Date InFeb 24, 2022 @ 10:52PM Date OutFeb 25, 2022 @ 12:45AM They also charged her the maximum cost on every other fee allowed by Utah law including a $26.85 fuel charge. I would rather push my car for miles to a repair shop than have these guys tow my car. They are disgusting! read more

After paying an overcharged price for towing, I got my car back and I saw some scratches. They refused to check the car with me and just said I should send an email. I did. They, offensively, denied it with disrespect. Unfortunately, we don't have the option to give a negative score. read more

My car was towed from a hotel parking lot by mistake of the hotel owner. Even though we promptly went to the lot, they refused to process our paperwork. They physically blocked us from leaving until they took their own sweet time to finish their paperwork. read more

Company targeted me waiting for me to leave my vehicle and towed it directly after. then requested $300 +. I don't recommend using any of the services the company provides. Might get a hidden fee. read more

Can't explain why they tow your car. Everything about this company, workers and even the boss are full of shit. Someone called to tow my car because they claim I parked on their spot, they didn't even make sure that it was indeed that persons parking stall before they tow my car. So overall fck everyone who works at this place and their momma. read more

We use Lonestar Towing at our business to remove unwanted vehicles from our property. They are fast, reliable, and their professional and friendly staff have been amazing to work with. I recently locked my keys in my car at work, and they where there fast and help me get into my car in no time. read more

Lone star towing picked up my vehicle which my son had parked inadvertently in a tow zone, and in the process, ripped my front bumper nearly all the way off. Then they tried to claim it was preexisting and we had been driving it like that - even though we have multiple people who can state this was not the case. They refuse to make even the least effort to make this right. All we want is the bumper fixed (not even replaced) and a refund for the fee paid to get the car back. We are very upset about the level of cooperation in trying to resolve this. read more

worst company ever. got my car towed for an HOUR and got charged $400. such a scam of a place. SHITTY company.

Awful costumer service. My car was wrongfully towed so I went over to their Provo location (which was very gross/ dirty) and no one was there. I called the number on the website multiple times. Finally someone came and the worker tried to over charge me. He gave me attitude when I tried to correct him. Very dishonest people and when I tried to talk to the manager he wouldn't even get out of his car as I politely waited for him for 10 minutes. When I finally got my white car back, it was covered in mud. Overall, a shady business and I would NOT recommend doing business with this company. read more

Please help me get in contact with these horrible people. Honestly i thought i was getting pranked. I got out to my car and they where in side of it looking through my car. and asked what the hell they where doing and they said it was part of the towing process. Then they said i had to pay a 90 drop fee to drop it right then. Then when i payed. he still drove away with no comment. When i called the company they said i have to pay another 375 dollars. when i asked where i go they wouldn't respond. And wouldn't tell me where to go. and the only reason i was late getting to my car was because my daughter has cancer and is in a wheel chair and the elevator was broken. And when i tried to explain this to them they "said fuck off and pay the fee" in front of my daughter. This company is unreal and a scam Fuck these people. read more

Called to see what I owed, found out it was wayyyyy more then expected, don't suggest workin go with them

This place sucks. We had parked in a tow zone without knowing and left for about an hour and a half and when we came back we were towed. But the part I'm really complaining about is the sign they had saying there was a tow zone was tiny and completely turned the opposite way from which we came in. There was no other sign and honestly I'm furious. This place is awful read more

I got my car towed in Orem and it's always such a hassle when it comes to getting it back, but they made it reaLly quick and easy, and he even gave me soda while I waited for them to finish the paperwork, great customer service! read more

I have been in contact with Lone Star Towing multiple times requesting that they remove cars parked illegally in the condo complex I live at. The HOA fees that I pay pays Lone Star to "service" my complex. Each time a tow truck has been requested, Jackson has assured me someone will come and no one has ever come. I recently spoke with Jackson on the phone and he called me words that I won't post here. This company is unprofessional in every way. They should be ashamed. read more

I was honestly so happy & impressed with the people working here. They are so kind and sympathetic. Really great people just trying to do their jobs. Not that I want to be towed again, but if I do, this is where I'd want to be towed from! read more

These guys were awesome. Our car got towed because our apartment told us to park at Vasa. Called lone star and explained the situation, they were very professional and helped us to get the car back with no difficulties at all! read more

My husband and I had a very positive experience! Derek (sp?) helped us out a couple weeks ago when we were stranded, it could not have been more perfect timing! He was very helpful and personable! We were very grateful for his help. read more