We love how well our Aussies come home looking, feeling, and smelling great!…read more We had the have a bath and haircut. We were sold on coming here when we said we didn't want any shaving done and the response was "oh never! you never shave an Aussie!" Which was our biggest anxiety about sending them somewhere to get groomed. Our friend, who has a sibling of our pups, already booked an appointment after seeing our dogs!

We've always had great experiences here! I was nervous to schedule a grooming appointment for our…read moreAustralian shepherds because I heard horror stories of groomers shaving the Aussie. When I called them to inquire and book, I ensured they wouldn't shave them and she responded "you never shave an Aussie!" Which was such a relief to hear! They do a fabulous job with the wash, dry, and cut. They always look well cut, they do a great job working with our temperamental dogs with the hair dryer, and know how to work well with reactive dogs. I can't say enough good things about them. Our friend even called to book an appointment for her Aussie after seeing our pups. I will say it's pricey, over $100 for a groom, however with as many horror stories as I've heard and seen, it's worth it for a good cut.

This was our first experience with grooming at pets earth, and we had a great one! My dog doesn't…read moreneed grooming more than twice per year, but when he does, he needs about 10 lbs of hair removed. Since shedding season has just begun, we decided to take him in for a shed treatment and bath. We heard about this place from my sister-in-law who has taken her dogs there for nail trims. You have to call to make an appointment, but they're really flexible and I didn't have to wait more than a few days to get in. They also asked what my vet was so they could verify the rabies vaccination, which was nice that I didn't have to chase down his records myself. When we took him in, the front desk person was welcoming and help us get all checked in. They asked a few questions about his demeanor, and we assured them that he is mostly a chicken and the most difficult he'll be is he'll freeze up when he gets anxious. They called me about two hours later and he was ready to go. I had to get him within an hour of him finishing. When I got there, I paid first and then they brought him out. He had a super sweet bandanna on, and I could tell that they really worked hard on getting his undercoat out. We haven't had the best experience with de- shed treatments around town as he always comes to us just as hairy. I think some places think that they can get a few minutes of brushing and then call it good but this dude has like three layers of undercoat. You can tell the staff here really spent time on getting that out. Not to mention he smelled SO good. No wet dog smell here. We didn't use any other of their services or do any shopping, but it looks like they had a good selection of products. This isn't our closest local dog store so we probably wouldn't come to just shop but I would return for the grooming services.

The staff has consistently been rude, like some of us have never run a business and understand…read morecustomer service, scheduling, and TALKING ABOUT CUSTOMERS WITH THE DOOR OPEN? Just disgusting! I won't take my boy back. He has been butchered the last two times we have taken him. I hate trashing a business, but this one is steamrolling downhill fast.

Ashley & her crew are fantastic! They take care of Bruno so well! Have helped me out so much!read more

I have nothing but good words to say about Ashley and her husband. They are very good to my dog. I…read morecall they let me know if they are available and have time to groom my pet. They do an excellent job! Never have I had a problem. I highly recommend them.

I love this place- Izzy is so amazing, and get my active Aussie mix's hair as short as she safely…read morecan for the summer without shaving her undercoat so that she can still run with me during the summer. She smells SO GOOD after getting groomed. They are great here.

My Aussie was in need of grooming and I am not able to do it anymore. When I called Paw Paradise…read moreSpa, they were able to take her the next day. She had a lot of fur! When she came out, she looked like a smaller dog, they brushed out so much of her extra fur. She has a very silky coat now. They did a wonderful job!

Stopped by to pick up some treats for the pups. We were able to also do a private shopping trip…read morewith our dogs before the store opened. This is great for us since they are fans of going out, but are loud and barky whenever they see other dogs. Reasonable prices and good deals!

A very nice young woman named Addy at the Green Spot was able to fully trim Otto's nails Saturday…read morewithout sending him into a panic. He was as calm as I've ever seen him in public. Something about her and her technique and demeanor made him relax. Bravo Addy! Also, we picked up a cool lavender pullover and the employees in the store took his picture and showered Otto with love and kept telling him how wonderful he is. So, best time ever in a pet spa and store!

I'm torn on what review to write. I've brought my golden here now 4 times and they've always done a…read moregreat job until today. The girl said that he shed alot on his tail but I've taken him before and he's never looked like this before. I'm a hairstylist and can tell someone went crazy thinning out his hair and now it looks terrible. I'm not sure it the same person worked on him as usual but its just a mess. It will take weeks if not months for it to grow back in. Goldens are supposed to have long fluffy tails and his looks like string cheese. I reached out to the salon and did not hear back as of yet. I'm not sure if I'll take him back.

Great customer and pet service! They were able to get me in at 7am on a Saturday and my pet came…read moreout looking fresh and gorgeous. So happy. Will be returning.

They carry my fur babies favorite treats! They are so friendly and helpful..they welcome our…read morefavorite dog rescue Meet and Greets! We wouldn't go anywhere else! Thank you for your kindness and personal touch!

Tiburon location provides great service by ordering very healthy cat food that I find on Amazon. We…read moreonly feed our Kiwi the highest quality cat food that's closest to eating whole foods devoid of meals, grains, or byproducts & higher in protein. Mary is SO knowledgeable, helpful, kind, & courteous. I always look forward to seeing her & her kitty Tofu. He's so smart & energetic. What a personality. I did notice that the Smitten's price has gone up.

They are a great family owned business and love all dogs that come down to the shop for a spa…read moreday!!!!

Took my miniature Pomeranian here during COVID-19. Everything was absolutely amazing. I love this…read moreplace. They brushed out my Pom's fur which is not an easy task. Most groomers want to just shave her which you should never do to a Pomeranian. The prices are literally the best in town so I always make sure to tip because they deserve it. Included a picture of after grooming.

We took our little guys here for the self-serve wash, and we were very pleased! Since we only…read moreneeded one bottle of shampoo and conditioner between our dogs, we were only charged for one, which I appreciated. The area was clean and fully stocked. I loved the waterpik hose heads; I need one for our bath at home! I would definitely recommend this place to others!

Overall, I like the self-service dog wash option. However, I was disappointed with the grooming…read moreexperience. I requested that my dog's ears be kept long, her face left full, and a #5 cut on the body with a shorter cut on the stomach. Unfortunately, the finished groom did not match the haircut chart or the instructions I provided. The stomach was the same length as the body, the ears were cut shorter than requested, and her face was not left full. Additionally, after bringing her home, she seemed unusually sensitive and did not want to be touched or bothered. This has never been her behavior after previous grooming appointments, which made me concerned. While I understand grooming can be stressful, this experience did not meet my expectations.

Dogtopia Papillion, 10411 Portal Road…read more My dog Sophie attended this location for daycare and boarding for 14 years, since she was a puppy. In 14 years she was never aggressive, never in a fight, and never once flagged by staff as a problem with another dog. On July 20, 2026, I dropped her off for daycare. When I picked her up that afternoon, the front desk told me there had been an "incident." Sophie was lying behind the counter, unresponsive to me. A groomer showed me a wound that had already been cleaned, disinfected, and bathed. No one could tell me what happened. The front desk employee said it occurred before her 1:00 shift. The groomer said she wasn't present either. The facility has cameras. The only explanation offered was that Sophie and another small dog "got into a scuffle." No one called me. I was home all day. Had I been notified, I could have taken her to our regular vet. Instead I learned of the injury at pickup. I left Dogtopia at 4:30 and called my vet from the car. They had no openings left and closed at 6, so they advised Animal Urgent Care, at significantly higher cost, because dog bites can turn serious. When the groomer lifted Sophie, she yelped and then would not put weight on her leg. Urgent Care shaved the wound site, put her on antibiotics, and sent her home in a cone for 7 to 10 days with instructions to clean the wound. I was still charged for a half day of daycare on the day my dog was injured in their care. I was not told whether the other dog would be there the next day. I was instead told Sophie "just lay there and didn't seem to enjoy it" and that I probably shouldn't bring her back, which directly contradicts the staff's own claim that the dogs were "playing." I emailed on July 20 requesting reimbursement of the urgent care bill. I received no response. I followed up on July 21. Stephanie, the General Manager, then left me a voicemail. The recording began before she realized it had started, and captured her mid-conversation with another employee, talking about me. What it recorded her saying was: "She called me a fricking liar." She then turned to the phone, greeted me professionally, and explained that she'd had a busy week and had planned to schedule something with me the following week. Her subsequent email apologized for the delay in communication, something I had never complained about and had expressly said was not my issue. It did not offer to cover the urgent care bill, or any portion of it. I replied clarifying exactly what I was asking for: the urgent care bill, or at minimum the difference between it and a standard vet visit, since their failure to notify me is what forced the emergency visit. She never responded. That was over two weeks ago. The scuffle isn't the failure. Dogs scuffle. The failure is that nobody called me, nobody could tell me what happened despite having video, I was charged for the day my dog was injured, my 14 year customer relationship was treated as disposable, and the General Manager's private reaction to being asked about a contradiction in her own staff's story was to say I called her a fricking before she remembered the line was recording.

I had an appointment for 12:30 p.m. I received a call stating they were behind and could you…read morecome in at 1:30 p.m. I said "no problem." When I arrived, I had to wait for assistance, no problem....then the problems began. The girl at the desk said....I see she is here for doggy day care....I said no....she looked again and said ah....an overnight stay...I said no...she stated, we don't have her down which my reply was I received a call from here asking to come in at 1:30 p.m.... then she said " just leave her her..at that point I stated...Why you I trust your business with my puppy if you can't get the basics right.... I continued with...the lack of your professionalism, why would anyone trust this place with their precious pet...she muttered a few words while I said...We're done her and left. There are other groomers on the area I'm quite sure that are professional...just not this place....my advice is think twice before you consider any grooming, any daycare or overnight care here... I would not even bring a toy stuffed animal here.