The reason i am giving 2 stars is because the man named ray who works there is extremely nice! But…read moreotherwise i would not use this company or recommend them. I had a install for my daughters room scheduled between 9-12. I had work at 3 that day. When 12:30 rolled around and no one showed up or called, i gave them a call. They told me the guy was running late and would be there shortly, 1:30 rolled around. Not even a call or anything mind you. 2:30 rolled around. I called again and said this was ridiculous and now they were 2.5 hours late. (Meanwhile I've been waiting since 9am). They said he would be there shortly. I had to call out of work! He finally showed up around 3:30. 3.5 hours late. And not even an apology. The carpet is not even attached all the way in the corner of the closet. It's not even worth trying to have them come back. My mom used them too for her stairs in her house. They said install would be between 1-4. 4:30-no call. I called, they said running late. Same story. Hours go by and not one person follows up to tell me what's going on. They showed up at 6pm. 2.5 hours late again. I would never use this company again because of how unprofessional they are when workers are running late. I lost a day of work and was not compensated by carpet your world in any way. I couldn't even get a phone call letting me know they were running late. Do not use this company unless you have an entire day to wait around for them.

Very helpful. Bought wall to wall carpet here at a good price. The sales man honored his word he…read morewould refund my deposit if I changed my mind. I did change my mind. I got my deposit back as promised and then later decided to buy what I had looked at originally, so put down another deposit. I really appreciated that level of customer service. A very nice experienced professional measured the house for carpeting, coming at time of appointment. The installers did a good job with installation. My only complaint would be that the four bedroom doors wouldn't close afterwards and I had to have them trimmed down. I understand that is quite routine, but I didn't find that out from the carpet company themselves, but from someone visiting the house.

I'm so happy I found this company from google and Yelp. I went with custom stair runners because…read morethey had outstanding reviews and I am very happy with the outstanding job . The whole staff is very friendly and very knowledgeable. Vivian helped me pick the right rug for our house. She gave great advice and I'm happy I listened to her. The owner Adam did a very outstanding job and made my stairs look very elegant and beautiful. Most important he made my stairs safe and now it's not slippery like before and the rugs didn't take away the beauty of the stairs. Adam also made me a front door mat which matched beautifully with the stair runner rug. Best quality rugs and professionally installed the right way. Every that comes over is very impressed by the rugs and it looks beautiful. Thank you custom stair runners.

Wonderful job!! So happy that Adam and his team could put stair runners in for a much better and…read morehomier look. They also add significant comfort going up and down the stairs. Highly recommend Adam to help with any stair runner needs - he comes promptly on time and very polite and professional.

I just had my hallway done by Mike's daughter Sabrina and Brian and once again they did an…read moreexcellent job. We have used them several times and their service and installment are always excellent. June 2026 Wayne M. West Babylon

I have a crazy schedule but got off of work early one day and was able to speak with Mike about…read moresome new flooring that would be good for heavy dog traffic. He showed me some options while another gentleman gave me a book to take home and told me to go online and try the flooring in my room online. I called on a Friday to inform them I would be off the following Saturday I was told to call Saturday morning and Bob would be able to help me. I called & Bob came over and took the measurements with no pre-appointment I was able to go back to the store and get some large sample boards and take them home and see how they looked in the lighting in my house awesome customer service by all the staff. Starting in August 24, 2023 Mike called me back with a price for the work I needed done. Him & his staff Sabrina & Bob were absolutely awesome. Fortunately & unfortunately for me when Sabrina & crew came by to lay the floor down my subflooring was rotted & when I asked about the kitchen I was told my dishwasher was placed under the subfloor & if the floor was put in & the dishwasher failed or needed to be replaced (which I was planning on) the floor, countertops & cabinets would have to be ripped out. Wait! What?! Dayum! Wasn't expecting that. Because of their honesty & integrity I later found out that The back room was improperly installed on a wooden deck that is rotting and sinking into the ground so now my back room has to be demolished and rebuilt! UGHH!! And to think all because I wanted a new floor. Soooooo! Now all these months later I'm still figuring out what needs to be remodeled & what actually can be remodeled. Not having fun yet. But I'm grateful for A-1 Carpets help with giving me a contractor's number & working with my crazy work schedule. I would recommend them in a heartbeat. 3-27-2022

Great customer service, great pricing . Highly recommended for all your flooring needs!read more

We were n the market for new flooring. Starting with replacing our living room carpet…read more We shopped around to a few local flooring stores but weren't pleased with the selections, prices and most important, the sales people. When we walked into this store we met Joe who was very accommodating. He showed us some options but we noticed a remnant that was large enough to fit our living room. My wife fell in love with it and the deal was done. Mark came to measure and set the installation. Next we asked about hardwood flooring for upstairs. Time for a complete redo of the house. Mark took measurements and we began searching for more flooring. Again they were very easy to work with. No pressure at all, and several options to lower the cost. Well this morning was the install for the carpet. Two very nice and respectful young men show up and worked like a well oiled machine. Two hours later the furniture was moved, old carpet was out, and the new carpet was installed, and they replaced all the furniture. Next the looked at the pending job of the upstairs flooring. Again some good suggestions and what we thought would be a nightmare of a job, they assured us it would be another smooth install. I highly suggest this flooring store, and I'm sure when the new floors upstairs are in I'll be writing a second excellent review. Thanks Mark, Joe, and their professional installation crew.

I am very pleased with the outcome of my floors that i had installed by Hansen Floor Covering. I…read morehave heard many stories of people coming in to your house to install a floor but they have many issues with the installer, from being rude, not doing the job in a timely matter, or other problems, but the men came, got right to work and did a fantastic job. They were here for 1 and half days. They even cleaned up, sweeping the floor on their hands and knees to make sure its clean. I highly recommend them. I would do it again it was very reasonable. I give this store a thumbs up!

Hooray for SHOP LOCAL! They've been in business since 1945 and know what they are doing! Love Love…read moreLOVE my new floor! Always there to answer any questions, and a really nice selection for a small space! 4th generation floor masters!

quality carpet,perfect installation in an area that included two hallways,that i believe to be…read moredifficult. Another carpet company i hired years ago,marked up the walls that i figured could not be avoided,but north country carpet did not mark walls at all...five stars is not enough.

This was so easy and competitive I almost can't believe it? Our last try at carpet involved Home…read moreDepot and their "sub contractors" ... what a disaster?? I was dreading this adventure in carpeting our in-law suite. BUT we dropped into the office, picked out some stuff IN STOCK, and they came out to measure THAT DAY during a snowstorm, and then a few days later came in and knocked out the job very efficiently. AWESOME AWESOME job and very competitive pricing!!! No middleman or "big box" shop overhead like Home Depot. Everybody was very friendly and were so clean, you didn't even know they were there?

Very easy to do business with. They gave us a fair price and Maria was awesome! They fabricated our…read morecounters quickly and installed them. We had a little issue with the cut and they took it back and reinstalled no argument. We purchased our backsplash and flooring there also. I would recommend them.

Sergio was great to deal with. Nice job and fair pricingread more

Really great company to work with. Juan came and gave me an estimate for the countertop work very…read morequickly. He was able to get the stone for me I wanted in my new laundry room and installed it quickly. We're now having him work on other projects. He did an amazing job with my new laundry room. Would highly recommend this company. Easy to work with, honest and quick turn around. They also had a lot of high end countertop and stone options to choose from.

Friendly and efficient team, with a quick turnaround and beautiful results at a very reasonable…read moreprice. We couldn't be happier with the beautiful countertops they made and installed for us.