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    12 years ago

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    Ask the Community - Long IT Group

    Parts Plus

    Parts Plus

    (3 reviews)

    Richmond is very fortunate to have a computer repair shop of the caliber of Parts Plus. We've been…read moredoing business with them for over 20 years and have never been disappointed. They are fast, friendly, very knowledgeable, and very reasonably priced. And best of all you can deal in person with excellent technicians. Owner Chuck has been invaluable to us over the years.

    I took my computer in to replace the processor and motherboard, when I received the computer back…read morethe top corner of the case was broke and only 2 of the 9 fans were working, the processor and motherboard were overheating. When I call about the probIem the person assured me that all the fans were working and that I must have done something to jar them loose and the case was already like that, however he would look at it if i brought it back. When I brought it another person had to add extra wire to get 8 of the 9 fans to work and never did get the last one to work, he said it much have gone out also he never did fix the case. When I got it home the processor and motherboard were still overheating, when I looked in the computer there was a different heatsink device with a fan on the processor that wasn't the original one I had before I brought it in. I called back and talked to the guy that fixed my fans, I told him that only the processor and motherboard are overheating, he told me that I must have done something and he only replaced the fan part on the heatsink device and refused to take responsibility with the overheating. Now i'm out $500 and my processor/motherboard are red lining, I'm going to have to take it in somewhere to find out just what all they messed up. I've also filed a complain with the BBB. Go anywhere else but here!

    Long IT Group - itservices - Updated May 2026

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