I cancelled my appointment today because I listened to a weather announcement that said that a…read moresevere storm was approaching in our area with rain and hail. I knew I was giving the office less than 24 hour notice and explained that out of caution I need to cancel my appointment and rebook. I received a call from the office that because of the less than 24 hour notice I was to be charged $100.00. I do understand a fee charge but as a regular customer I fell the fee is excessive. UP DATE I just received a call from Westlake dermatology, they have been my dermatology center for years, they called and said that they were cancelling my fee of $100.00, they to had seen the weather alert and that they did not feel the fee was warranted due to the circumstances. I have always been extremely happy with Westlake Dermatology and Dr. Richards. So, thank you Westlake Dermatology, I am truly a happy customer.

Really like the doctors but the front desk staff is the worst. Don't acknowledge when you come in…read morethen finally make eye contact asking if you have an appointment. Like why am I there. Front desk person was eating her breakfast while checking me in. This professional office smells like toast and eggs. Wait time is bizarre. Had to leave for my follow up as they were running 90 minutes behind. No apologies. I don't get it what's going on there.

I've been to this location multiple times for multiple different reasons, from minor to potentially…read moremore serious. All interactions have been handled with the greatest care from the front desk to the treating physicians and PAs. Scheduling is a breeze and the representatives are always so pleasant and understanding. Micah is a personal favorite of mine. She has surgically removed "things" and sent them off to pathology. Results come in very quickly. Her bedside manner is way above and beyond any expectations. Micah has the ability to make the patient feel like they're truly cared about. I can't say enough good things about her and her supporting team. I have not had any elective procedures at the clinic, but everyone in the waiting room always seems to be very happy. I highly recommend for all of your derma and other needs.

The doctors and staff were great. Only issue I have is when I called before my appointment to get a…read morequote of cost estimation it ended up being way more than they said when I checked out. I just prefer a little more transparency from my appointments not sure if I'll be returning here in the future.

I have been seeing Dr. Gavino for various hair loss concerns and have been treated by home for…read morealmost 2 years now. I was referred to him by a peer of his that had nothing but great things to say about him, and although I was nervous to switch over I am glad I did! The process (which started before Dr. Gavino) has been a long one, but I have been very pleased ever since I first met Dr. Gavino! He is very patient, knowledgeable, caring, and LISTENS to my concerns, worries, and new developments. He restates what I say, and reviews our appointment before I leave, while also keeping a good eye on the medications I take, how much, and how often to make sure I am not over doing it! A simple online search will show his qualifications, experience in the field, and a lot of patients who back him 100%! If you are in network with your insurance, I definitely recommend seeing him if you have concerns about hairloss.

If you are losing hair unexpectedly (especially my female friends) you MUST go to Dr. Carlo Gavino…read moreeither at the Bee Cave or the Whitestone location. Not only is he a dermatologist but he's also a dermatopathologist - long word for "he knows his s**t". Stress, hormones, illness, autoimmune issues, inflammation, heredity can play a part in your hair loss...and he will figure it out. He will take a small biopsy from your scalp and determine why you are losing hair - and then come up with the best course of action for you. It'll take about 2 weeks to get the results. My friend told me about him because she was losing her hair...her friend told her about him because she was also losing her hair...whose sister was losing her hair...etc etc. He has an incredible personality which makes you feel so comfy from the first appointment. He accepts most insurance policies where you pay your normal co-pay, however, please note that the biopsy part of the exam will usually go towards your deductible...I paid appx $150 for the biopsy part of the exam (and it was the best $150 spent vs all of the lotions and potions for thinning hair, vitamins etc on the market). Do yourself a favor and go see Dr. Gavino. You will at least know WHY you're finding your hair EVERYWHERE.

We love Dr. Amin Mery!!!!! We drive all the way from San…read moreAntonio, TX. For him to treat my son for various things. Excellent doctor who takes the time to explain in detail leaving us with hope and confidence everytime. Tiffini and Michael San Antonio, TX.

Dr. Merry is the first doctor who truly looked beyond my symptoms to understand what was causing…read morethem. While others kept cycling through prescriptions hoping something might help, he took the time to dig deeper by ordering the right tests, asking the right questions, and actually listening to my goals. I didn't want to just mask a rash or live on medications forever, and he not only respected that but had the exact path I needed to follow. Through his careful, science-based approach, we uncovered the root of an issue I never would have suspected. His treatment plan has not only helped begin clearing my skin but has improved my overall energy and well-being in ways I didn't realize I was missing. I'm grateful to have found a physician who combines real curiosity, compassion, and evidence-driven care.

Dr. Erella and his assistant Tammy were very easy to work with. Tammy was extremely knowledgeable…read moreabout the surgery and informative from the very beginning. The surgery went great. They told me what to expect beforehand and followed up after my surgery to ensure everything was going as planned. I definitely would recommend, especially for anyone (like me) who hasn't done cosmetic surgery before.

Dr Erella is truly talented and I am so happy with my surgery. I had a lift with no implant and a…read moreslight reduction. My recovery was fast, my scars are minimum (compared to other breast lift that I have seen). This is my second procedure with Dr. Erella, and will be coming for more . I couldn't be happier.

The staff at Glow in s fantastic and they offer competitively priced waxing services. They are…read morefast, efficient & friendly. I am also a big fan of their facials, and have always gotten great recommendations for my skin. The spa is lovely, with nice decor and a comfy waiting area. They have a large selection of products for purchase if you need or want something!

I used to love coming here, especially when Gabby was there, she always did an amazing job with my…read morelash lifts and brows! Unfortunately, my most recent visit was really disappointing. My lashes were over-processed, with the ends looking fried and some curled in odd directions. I followed all aftercare instructions and did not expose them to steam or water for 24 hours. There was also wax left on my brows, which made the service feel rushed and carelessly done.

Austin Skin ordered labs against patient consent or knowledge and now we are having to deal with…read morethe lab to remove the charges. Austin Skin staff & branch manager falsely claim patient knew or agreed to labs. Patient did NOT consent or agree to labs and specifically asked labs not be run. Austin Skin is the most unethical medical office we have ever dealt with. Their staff offered us a payment plan and then charged us the FULL AMOUNT with NO NOTICE. The billing staff is negligent for not calling to confirm or authorize this charge, knowing we had signed up for a payment plan. DO NOT give them your credit card info to keep on file and do not sign up for autopay! (They claimed my husband signed up for autopay, which he did not.) The branch manager lied and said they don't offer payment plans unless it's cancer related. Well that is a bold face lie - we have the paperwork showing they did offer us a payment plan, and they charged us the entire amount without consent or calling. Between the labs we did NOT consent to and the charges we did not consent to - this has been an awful experience. Would NEVER return. Steer clear and stay far away from this unethical place. There are far better dermatologists out there with more competent staff.

I've been a patient in this practice for over five years. Today I saw Dr. Keefe in the Bee Caves…read moreoffice and as usual I received excellent care. Everyone on staff is friendly and professional, and Dr. Keefe was attentive and addressed all of my concerns. I couldn't be more pleased with this entire group. I highly recommend them.

Dr. Ince is hands down one of the most compassionate, attentive, and effective doctors I've ever…read moreseen. I truly feel heard, supported, and cared for by her -- and that's rare, especially in ADHD care. I'm so grateful for her! That said, this review is three stars because of the front office staff. I've only had two phone interactions with the office since returning to care, and unfortunately, both were unnecessarily rude and condescending. The first was regarding a same day schedule change the office requested less than an hour before my appointment. When I couldn't accommodate the new time due to work, I was met with clear frustration and no flexibility. So I just made it work anyway. The second happened today: I had a virtual appointment this morning, and moments ago received a phone call demanding immediate payment -- not just for today's appointment, but also for one from a month ago that I hadn't even been notified about until just an hour earlier from my insurance. When I asked if I could pay through the portal, I was repeatedly pressured to pay over the phone instead, as if I was avoiding the bill. I have no issue paying my bill, and in fact, I paid it immediately after the call ended. But I was spoken to as if I had ignored multiple invoices, and the tone felt aggressive and was incredibly inappropriate. I understand that medical offices deal with difficult patients all the time. But kindness should be the standard, not the exception, especially when both phone calls I've had with your office staff have left a bad taste in my mouth. Thankfully, Dr. Ince makes it worth continuing care. But I'm genuinely relieved that my appointments are virtual, because based on how I've been treated, I have no desire to deal with this staff in person.

This was my first time visiting a primary care doctor, and I had a really disappointing experience…read more The front desk lady was extremely rude and had an attitude right from the start. I was on an important call with my doctor and politely asked for a moment, but she rushed me and said I had to fill out the form right that second or she would reschedule my appointment. It would've taken me two seconds--completely unreasonable and unprofessional. Definitely not a welcoming first impression. Wonder why they're not even a 3 star.

When a doctor takes an oath to help people, part of that help is billing their insurance. It may be…read moretrue this doctor is one great practitioner, but there is no reason why she should nor be able to bill insurance. Read the oath again and think long and hard who you really help. Only the affluent. Sad state that healthcare is in today due to all the greed. No one is in it to help ALL IN NEED anymore. 11/19/19 Reply to Owner:

Let me start by saying that I've known some excellent doctors, and have had a couple of…read moreearth-shatteringly bad experiences as well. Dr. Julie Reardon has surpassed my wildest expectations of what a family physician CAN--and is willing--to do. I think that's in part because she is a phenomenal physician and person, and I suppose the Harvard education and work with Dr. Andrew Weil doesn't hurt. I'll add that all of the folks in her office are equally as competent and caring. If you are contemplating a visit to Dr. Reardon, it's because you haven't been feeling as well as you should--probably for quite some time. Your insurance-covered doctor has run some general tests that haven't shown anything all that extraordinary; and while you may greatly respect your PCP as I do, you realize that time and budget constraints limit the ability to which they can explore your issues. You may have been told that it's your impending menopause, or your weight, or that you perhaps should consider antidepressants. This is the state of medicine in our current era of managed care, and it's nobody's fault. Sometimes it just IS. Know that, if you can afford her services, "Dr. Julie" will leave no stone unturned in helping you find that road to recovery. She's not one of those "vanity doctors" who will hand you creams, diets, and vitamins to make you ageless and extra hot...although feeling better usually makes you look better! She's a serious, science-based physician with an uncanny ability to relate the typically unrelated, and see the "big picture" of your health situation. In our initial visit, she caught on to trending issues I'd never thought of before, including a potential genetic makeup that leaves me prone to certain problems with mood and energy level that are exacerbated by stress...and I've had a year of that! She ran a gamut of tests after explaining the purpose of each one, and uncovered a problem so critical it was a wonder I even had the energy to get out of bed in the morning. I am no less impressed with our follow-up discussions. She has referred to another provider for an area outside of her realm, and also recommended simple vitamin and supplement changes that will do me a world of good. At the same time, she's not that earth-crunchy guru that's going to mandate that that you live on purified air and chants...hers are moderate lifestyle changes for real people living in our everyday world. Dr. Julie doesn't take insurance, but that allows her to spend true quality time with the patients who sign on with her. I will say that, for the fees involved, I feel like it's been a very good choice for my healthcare dollars. I am finally getting some solid answers as to why I've felt HORRIBLE over just this last year, and I finally feel confident knowing someone's got my back while I take steps to get better. I think there are a lot of docs out there who dream of having a practice like Dr. Julie's--and she has made that dream a reality. When I think about how quickly Dr. Julie started "cracking the case", and all the co-pays and labs past that never quite addressed my issue, I realize that I have now SAVED time and money in the long run. What's more...I could have gotten REALLY sick were it not for Dr. Julie and her findings. She very well might have saved my future from being...well, not so bright. Thinking about calling for an appointment with Dr. Julie Reardon? I say go for it...you will NOT regret it, and you have everything to gain.