I have been a customer of nextlight for over a year. They are billing me for days I have already paid for. Looks like they are going down hill, poor customer service. read more

This makes me laugh. Terrible service - and a monopoly- they tell you that you are paying for 1g but it can only hit 700-800 - then the response is. Thats just how it works. Every company sells 1g and u get lower than 1g never ever do you actually get 1g speed? If that's true that's sad that every company out there is lying to the public? Or is it just you? Terrible quality terrible value - so disappointing that Longmont is such a thieving town. Manage your money better and stop profiting off our backs read more

as of late i learned a very big down side to longmonts Nextlight service. This is amazing fast and 98% reliable, and most issues have been people working in the area and they get techs out really fast to fix issues,, from 9-5. after hours the city went with GTH go to hell level of customer care. as this service allows for not just games to be happy, this allows a growing number of people to work from home. but with this issue and i mentioned this to Nextlight and got no response its been over a month and no work on that issue. so in the since i hate comcast and centrylink the only other 2 real options at least they have 24/7 people pretending to care if you have network issues. Dont take my work call and ask only all of us asking might this major failure in there service be fixed. CONTACT INFORMATION HOURS OF OPERATION - NextLight Customer Service: Main Office: (303) 651-8386 Monday-Friday (phone) 8 am to 6 pm Outages: (303) 776-0011 Saturday (phone) 8 am to 4:30pm LPC@longmontcolorado.gov Monday - Friday (doors) 8 am to 5 pm NextLight Technical Service: LOCATION Monday-Friday (phone) 7 am to 9 pm Service Center Saturday (phone) 8 am to 5 pm 1100 South Sherman St. Monday - Friday (doors) 8 am to 5 pm Longmont, CO 8050 read more

Just want to give you guys props you guys got my power up and running in no time I think you were changing a transformer or whatever you were doing in the ground but you took the old out and put the new in and in no time I have power back up thank you so much for your work very much appreciated very professional read more

From a VERY satisfied customer of NextLight, and a 23 year computer professional. I am seeing several reviews of NextLight's service based upon the customers personal choice of equipment they purchased (Wi-Fi / Router), or the circumstances of existing home network cabling in their home (which should have been disclosed by the seller). Most homes were cabled for Ethernet with the cheapest possible cable. Of the types I work with - only CAT5e and CAT6 (or better) will realistically support 1 GB connectivity... and only if it was done well. Most homes only support 100 - 500 MB The router also needs to support 1 GB wired connections; and if it is also the Wi-Fi, support Wi‑Fi 5 (802.11ac) or better. It will also have to have decent processing power to manage the traffic. Your computers, TVs, phones, and other devices also have to support that speed. Faster Wi-Fi has shorter range; so distance, and object density (walls, furniture, plumbing), will affect the signal, and drop your connection speed down. You are also probably sharing that connectivity between 3 or more devices. If all (3) devices are using the same amount of data - that leaves ~333 MB per device. I have had EXCELLENT support from NextLight, regarding the variables they DO control, and superior effort regarding equipment beyond where their equipment stops, and your personal equipment/environment begins. I do personally sympathize with the frustration... home networks are hard... I totally get it. We just got through the first 5 months of a pandemic with two kids going to school online, working from home with many video conference calls and VoIP calls, going to church with Zoom, YouTube national news & a large Netflix backlog... all with only minor interruptions. I am extremely pleased and appreciative! read more

This may might be deleted, since we did not actually receive any service... but our neighbors did. And while the installer was here, at 49 Reed Place on the morning of February 12, 2021, he needed access to both the front of our apartment (private, but no fence) and our yard (private, gated/fenced). Didn't so much as knock on our door before piling his tools all over our kid's trampoline and setting up his ladder near our sliding glass door into our private yard... My wife realized that he was there while half-naked in the kitchen when she noticed him staring at her through the door. Please review your install hires more carefully. read more

I understand and don't blame Nextlight. This explanation provided by LPC is sufficient, and I don't want to rob LPC of $500k that would otherwise be used for improvement of service. I am irritated first with predatory credit card companies, and irritated next that the governing body making the decision to pass on these charges allowed itself to be used by credit card companies who are engaging in profiteering. Just my opinion, to which I'm completely entitled (that last comment aimed at anyone who thinks passing on costs to protect the originator is legitimate). PS: the new 5-star rating is for LPC Nextlight and no other entity. read more

The city of Longmont set up a fiber optic ring years ago to facilite city services. Despite opposition by competitive sources (I'm looking at you, Comcast!) they finally have been able to offer FiOS to city residents. almost 1Gb speeds. $50/month. They hooked mine up today, it's like having a whole new Internet! The installers were fast and efficient. My speed has gone from 20mb (I was paying for 30, which I never got) to 850Mb. For $50 a month. I'm so stoked. read more

I recently moved to Longmont and NextLight got a tech to my new place with just a couple days notice, it took all of maybe ten minutes to set up, and the service itself is a huge improvement over Comcast. Way better speeds (and no caps), way lower price, and way better customer service. read more

Nextlight is as good as it gets. I get 980Mbps upload and 980Mbps download, for $50/month. I used to have Comcast and when I cancelled it, my speed just before I moved out went UP, they were artificially limiting it. Even Comcast at my work is exceptionally slow to upload (6Mbps upload with 90Mbps down, are you kidding me on that disparity?). Nextlight has actual proper infrastructure for fast speeds. Nextlight / Longmont Power and Communications is the best thing for internet since sliced bread. Nextlight has great customer service, technicians, speed, price, and supports net neutrality. What more could you ask for? The rollout was more than two years ago now, and the network is rock solid. They also have a Netflix server in Longmont so we don't have to go outside our network to watch, and it is much faster. read more

I love the internet service. However since we have had the service we have never been able to log in online. So I call and pay my bill every month which is not a big deal. But since the first of the year the hold times are crazy. Today I had to call twice the first time I held for 33 minutes gave up and then called back a few hours later after 22 min hold I finally was able to pay my bill. It would be awesome if they had a automated system to pay the bill. read more

After watching Netflix's show Patriot Act concerning municipal broadband and the nationwide lobbying efforts of ALEC and Comcast and Charter to prevent cities from such, I am so appreciative of the efforts to bring Nextlight to me. I love my ISP service and realize this is one of benefits of living in Longmont. read more

For the longest time I was very proud of Longmont's metro fiber offering, especially with all of the legal/provider battles involved getting it in place. My experience thus far (since Fall'18) has been mostly positive ... until now. For those considering new service, I highly recommend getting everything promised in writing. When I signed up, I had just moved and was finishing interviews ... so after consultation with NextLight I signed up with the basic 25M service. They said I could upgrade to 1Gig ... and that there was also a Loyalty discount for those whose account remained in good standing for a year. I recently called asking to do the Loyalty upgrade, and was told by Ben: a) Loyalty discounts are no longer supported, and b) they should have communicated to me that Loyalty was tied to the 1Gig service ONLY (i.e., I would have needed to upgrade to 1Gig PRIOR to the Loyalty plan being decom ... which looks to have been 1-Oct-2019). Ben said that I *could* still qualify if I had documentation of the discussion about 25M to 1G/Loyalty upgrades, so now I am pulling stuff out of storage (because it was Fall of 2018 ... a year before they cutoff the Loyalty program). Even if you DO get everything in writing, there is a clause that everything can change at any time. This has left a very bad taste in my mouth ... and I have begun looking at other providers just to see what else is available. I tend to support those who have excellent service, support, and policies. The best I've seen is Sonic.net in the SF Bay area (Dane Jasper's independent ISP ... I've had an account with them for probably 16 years). NextLight may ultimately get there ... but they are definitely NOT there yet. read more

It's well understood that Nextlight is doing so well here in Longmont due to the high number of low key, under the radar, high roller meth dealers and producers using the service for anonymity they're afforded by their investments in the company. Great speeds though. read more

I'm a senior who is computer-challenged and have difficulty sometimes following computer directives. In attempting to obtain blocking on my VOIP phone service, I enlisted the aid of NextLight tech support. The young lady who assisted me showed great patience as I bumbled and stumbled through a plethora of entries and directions. After I finally discovered an error in one of my entries, we were successful in getting the blocking process engaged. I really appreciated her professionalism and patience. I have come to expect both at NextLight. read more

I recently moved from Boulder to Longmont and was so excited to try NextLight 1 GIG and dump Comcast. The home I bought in Longmont was built in 2012 and previous owners did not have NextLight so NextLight did the fiber install and I'm paying for 1 GB. After 4 weeks of horrible WiFi in some rooms of our moderately sized, if not small, home (main floor 1473 sq. ft.) and very slow speeds (nothing close to 1 GB), particularly for my son's Xbox, I called NextLight to try to figure out what the heck was going on. (Yes I should've called sooner but I've been swamped at work.) Over the phone, the tech had me run the router down to my basement where the modem was set up by the NextLight installation tech and plug it into the ethernet cord down there. I'm not a techie person and the tech on the phone had very poor customer service and instructions, but after probably 20-30 minutes, I was able to do what he instructed while on the phone with him. In the end, moving the router down to the basement near the modem did help solve the poor WiFi in most of the home and we're now getting 350-480 Mbsp on our phones and laptops except not in our front bedroom where it is much slower. The tech said the Xbox issues are due to the fact that the ethernet cable behind the wall is old and can't support 1 GB. He informed me that Next Light techs do not do this replacement and that I would need to pay someone to do it. NextLight knew this house didn't have NextLight previously and that there was - what I've now learned - a high probability that the cables in this house wouldn't support 1 GB but NextLight still sold me 1 Gig. I feel duped and misled. And NextLight customer service really stinks. That guy - wish I got his name - is not cut out at all to provide customer service over the phone. While many issues may in fact be customer/user error, NextLight should expect this and have a better strategy for providing A+ customer service. The fact that NextLight doesn't send techs out but rather tries to solve these issues over the phone is ridiculous when you go past like 5-10 minutes and just aren't solving the problem. The least NextLight could do would be to hire technicians who are very skilled at communicating to non-techie people various instructions for troubleshooting problems. NextLight needs to be more transparent with people about whether 1 gig is even really an option for our homes. Overall, I'm fed up with Next Light and sorry I ever tried to get it set up in this house. If this is how a city-run broadband works, give me Comcast any day and paying a little more is totally worth it. What a total disappointment. I work at a business in Longmont and initially had been pushing them to switch over to NextLight but now I will tell them don't even bother. read more

After Comcrap and UsWorst(I mean Qwest or century link or whatever they're trying to disguise themselves as now) forgot to sink their millions into elections trying to convince us NOT to use the fiber we laid, now we finally get to reap what we've sown. A fiber connection that costs less than a commercial offering 1/10th the speed. I called the day I got the doorhanger, and was hooked up within a couple days, over 50X faster than the crap centurylink and half the price. Solid connection even through the blizzard, too. Why get ripped off by corporate providers when you can use municipal for cheaper and better service? read more

In true Longmont fashion, NextLight is a big disappointment. Well, at least their customer service department is ridiculous to deal with. I was so excited when NextLight was available in my neighborhood and I immediately called them when an orange tag was hanging from my front door. When I called I spoke with Ben, who was very professional and great to work with. I took the next available appointment, which was about a month down the road--plenty of time to catch any errors. This week-December 19th-my neighborhood street has been bustling with NextLight trucks and technicians. I even received two e-mail notifications the morning prior to the installation day. However, around mid-morning I got a voicemail from Ben explaining there was a "clerical error on THEIR end" and my installation had to be pushed out by an entire week. Upon calling them back I was thoroughly disappointed by the lack of customer service. I spoke to Marissa, who said that our house hadn't initially been properly set-up for installation and that no reimbursement could be given at any level. Inconvenience? Lost time? My fear of going into another billing cycle with Comcast? The money has already been pulled from my account for services that have not been rendered. Thanks for nothing so far, NextLight. read more