I'm not sure I've ever been more disappointed with a haircut in my life. I had an absolutely terrible experience at Looking Glass. I was optimistic about my visit because I had a pretty good experience two years ago when the salon was on Maine Street. This time, I needed the dead ends cut off of my hair and wanted to have my layers touched up. My hair was quite long, and I knew that I'd lose quite a bit of length because I hadn't had it cut since August. When I arrived for my appointment (made the day before) in the late afternoon, no one was out front. I walked in and a few moments later a woman walked out, surprised that I was there. She asked me if I had an appointment, and then saw that I did, but told me they had closed early so no one else was there. She asked me what I was looking to have done, so (as I had on the phone) I explained that I wanted a shampoo and cut. She asked me at least three separate times for what I wanted, to the point where I said I had spoken to someone named Stacy on the phone yesterday and explained what I wanted to her. Turns out it was actually her, and I guess she had no recollection of anything we discussed or even the fact that I had an appointment. I sat down in the chair for my shampoo, and for the next twenty minutes was essentially berated for the quality of my hair. First, she noted that my hair knots up really easily. Which it really doesn't... I have straight, relatively fine hair that is pretty easy to deal with. She was attempting to run a "wet brush" through it and was having a difficult time, probably because the bristles weren't strong enough to really grab in and hold up against whatever loose tangles were in my hair. Instead of just working through it, she brought up my hair "knotting up easily" at LEAST three more times. She then proceeded to make the following remarks while looking for a reason that she was having so much trouble: "I put a LOT of conditioner in it." "Have you brushed it today?" "You must put it up a lot." "You must blow dry it every morning." "Do you put a lot of product in it?" I don't know why she had such a hard time with it, because no one has ever struggled to manage my hair. Anyway, once she started actually cutting it, she switched to making remarks about how DRY my hair is. Over and over and over again. She told me I wash my hair too often, use the wrong products, wash it the wrong way. I love to get advice on beauty-related things, but it's nice if they come as gentle suggestions rather than blunt remarks/criticisms. Isn't the point of going to a salon to feel beautiful? I felt anything but once I left. Every time I've had my hair cut elsewhere, a shampoo is always paired with a blow dry. Just makes sense. This time, I was immediately informed that having my hair dried after the cut would cost TEN additional dollars. So I said I'd pass. I appreciated the heads up, but thought that was a pretty ridiculous price jump. At the end of the cut, she kept asking me "are you sure you don't want it dried? I don't want to send you out with wet hair." I was damned sure I wasn't going to pay an extra ten bucks at that point. She gave it a once-over with the blow dryer (to clear her conscience?), and then I was done. At that point, alarm bells were going off in my head, so I wanted to get out as quickly as possible. When I got home, I decided to use a wet-to-straight tool to style the cut for myself. From a distance, I was fairly pleased with the outcome. Then, to my horror, I looked in the mirror and had a friend take a picture of the back. My hair, not only much shorter than I thought it would be, looks like a damned agricultural terraced field. It seems that Stacy cut my bottom layer by several inches, to the point where it aligned with my shorter blended layer. Instead of cutting that layer to match, it seems as though she just snipped at random so that my top layer is now roughly 1/4 inch shorter than the bottom and not blended at all. And when I say "roughly", I mean that a drunk person could have done at least as well if not better. All in all, after the way I was treated during the cut, I was at least hoping for a decent outcome so that I could forget it and move on. Instead, I'm wearing my hair in a bun until I can find someone I trust to fix it because it's literally embarrassing. Worst haircut of my life. read more

I loved my hair! I got so many compliments on it. She listened to everything I wanted and it came out perfect. The lack of 1 star is due to the location and the fact that I felt like I couldn't get a word in the woman was talking so much. I would definitely recommend this salon to a friend just tone down the chatter a bit read more

One of the worst salon experiences of my life. I have long curly hair, which usually takes about a hour and 15 minutes to style. I called in advance to warn the salon. I asked for straight hair with loose curls. It ended up taking 2 and a half hours to complete my hair. This could have been understandable if the end result was desirable. However, it appeared as if I had just been struck by lightening. The curl was completely gone within minutes and it was frizzier than it was to begin with. Upon walking to the register, I was expecting a discount given my dissatisfaction with the result. Instead, I was charged double because it took so long to complete. This seemed slightly unreasonable given the fact that my stylist was spending time ordering dominoes pizza during my appointment. I will never return to this salon. Outrageous. read more

My husband and I are on a 3 month bike and canoe trip through Maine and at 7 weeks from home it was time to get hair cuts. We made appointments in the morning for early afternoon cuts at the same time with 2 different stylists. We were both very pleased with our cuts and the quality of the service. Prices were reasonable. Cheryl did my hair and did a great job. If I'm in this area another summer, I'll definitely go back to her. read more

Ok Jessica is the best stylist ever!! She knows her stuff and gives great advice for unruly hair that works. Especially if you don't want to use tons of hair products and want to keep things simple. Hubby got his 2nd haircut with her and it looks great. Kim is good too , she's the owner and has cut his hair before. It is so hard to find new hairstylist so once you find one, keep it. Even if you gotta fly across country to get a good haircut. So looking glass is the place read more

Brooke was fantastic - friendly and professional. The cut and lowlights she did exceeded my expectations.

I'm not sure why the category of this business is listed as "Nail Salon." They are a hair salon but I have had my nails done there in the past (as well as my hair.) Both experiences, hair cut and pedicure, were HORRIBLE! I went there for the first time for a hair cut/blowdry/style. I called and spoke in length with the receptionist about my hair type, etc. and ultimately made an appointment with the salon owner. I thought the salon atmosphere was nice, as was the owner but after she cut my hair, she explained to me that my appointment was booked for only 1/2 hour and that she didn't have time to blowdry/style my hair. I was appauled! It was the middle of February and she was sending me out of the door with soaking wet hair! She offered to let me sit under a big dryer but I have curly hair that I straighten, so sitting under the dryer would cause me to have a huge fluff ball of hair! NO THANK YOU! Once home and I dryed/styled my hair, I could see the cut wasn't all that great anyway. Nails - I had a very formal engagement to attend with my husband. I decided to go to this salon for a pedicure, thinking it would be a step above some of the nail places around. WRONG!!!! I sat in a regular chair with a foot bath probably purchased from Walmart. The nail polish was old, thick and gooey. The girl doing my pedi did the best she could, which was marginal. I left with flip flops on and wore those shoes the remainder of the day and into the evening. The next day, I wore closed-toe shoes. When I took them off, the thick, nasty polish had bunched up and slid off my toes! My formal engagement was that evening and at that point my only option was to polish my own toes! I called and complained and was told I'd get a gift certificate to the salon in the mail....well, I did...for $10! The pedicure was $45! I mailed the owner her $10 certificate back and told her "thanks but no thanks." I will NEVER go to that salon again. It's too bad...when I lived in Atlanta I LOVED the Aveda salon I used. What a disppointment. read more