Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

Dr. Vaziri is Amazing. He is very thorough explaining why I was having all of the issues i was…read morehaving. He saved my life. The office personal is very professional and kind. They have a very clean office and are always willing to help us as patients. I received great care and highly recommend him.

Dr Vaziri is very friendly and really listens to the issues I am having. My appointments almost…read morealways start right when I walk in, theres never a long wait.

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Dr Suard is an incredible physician. He is not only extremely knowledgeable, understanding, and…read morecompassionate but he also is caring, professional and personable. I have been going to Dr Suard for 30 plus years. He has helped me get through many life altering issues and I cannot say enough good things about him.

Dr Suard is one of the most caring, supportive and knowledgeable Doctors, that I have been…read morefortunate to have in my Life. He goes " above and beyond" for his patients. I am truly blessed to have him as my doctor. Thank God , I am his patient.

Dr. Row has always been a good doctor to me since I selected her back in 2005. She has always been…read morefriendly, informative, and I don't get that feeling that I'm being rushed through my appointments. I also enjoy the fact that she is English speaking, and that I can clearly understand her! She has always been good at diagnosing my medical issues and tending to my medical needs. I had a ton of bad experiances with the doctors over at the Pleasanton facility that I finally decided to nut it up and take on the crappy parking over in Walnut Creek just to get a quality general practicioner! Since Dr. Row is of Asian decent, she is also well informed of the medical issues that come with my half Asian ethnicity. I liked her so much my mom ended up switching to her too! 5 happy and healthy stars to Dr. Row!

We had an amazing first experience, general check up with our 6 year old daughter. Dr. Morgese…read moretook the time to put my daughter at ease, was very informative and took the time to get to know her medical history as well as a little about ourselves. I could not say enough nice things about her bedside manner and her office team was very nice and followed up with us quite well. Honestly I have had some bad experiences with pediatricians in the past and I would highly recommend Dr. Morgese!

Unfortunately for Dr Morgese, her staff does reflect her business. My family and I have lived in…read moreNapa for exactly a year, we have a healthy toddler we took to her practice when we first moved here. The bedside manner from the other doctors were undesireable but the nursing staff was alright. Dr Morgese herself was probably the best experience out of an overall experience, she once took a question I had and researched it, and called me back a month later for further exploration. My biggest complaint are the administrative/reception ladies. Since we dont like this office, we've decided to take our son back to his original pediatrician in San Francisco. I've called three times to have his records transferred witout luck. They required me to fill out a release for the records, and fax it back...I did it promptly. They never released the records. I called again and the woman at the reception took my number and never called me back. Today I called at 12:15 to hear a recording that they are at lunch from 12:30-1:30 daily and to leave a message. How can anyone think it's ok to take their kid to a place that runs like this? This is supposed to be the most recommended Pediatrician in Napa - hence the commute to SF for our original Pediatrician.

I don't give out many reviews, however, this one is long overdue…read more Elaina has been working with me and members of my family for over two years. To say that Elaina has been helpful, would be a gross under statement. I initially met with Elaina to work on my eating disorder and depression. However, I got so much more. One of my favorite things about Elaina is that she listens and provides ideas/wisdom that have truly helped me work through some very deep rooted issues. In the past, other therapists would do a great job listening, however, when it came time to provide tools, ideas or feedback... they fell short. She has helped us with significant and very difficult situations with one of our kids. Our son trust Elaina and has benefited tremendously from their sessions. Elaina is calm, insightful and smart. She has become a great resource to me as well as my family. Unlike other past therapists, she never provides unnecessary sessions. Her integrity is impeccable. We know a lot of people in Napa and coincidently we know several people who work with her and feel the same. We all LOVE her! I would HIGHLY recommend Elaina as an amazing LCSW. We live a better life thanks to Elaina Scrutchins.

Why would someone in a position to ask questions and help others communicate have such a hard time…read morecommunicating and answering questions herself? Elaina's day job is at Napa Hospital where she works in clinical care. In that capacity where the patient has no choice or perhaps with children (who don't have questions or the intelligence to question her) I am sure she is good at her job. In her private practice however... She has a very, very slow style of communication (10 mins of silence per hour at least) and saying "um" at least every 5 words. When every minute with her is costing you over $2 this is unacceptable. The long silences also give you the impression she was never prepared or had an agenda even though goals of what we had hoped to accomplish were laid out on the very first meeting. Visited with Elaina a few times and found it to be unhelpful because of the lack of plan. After expressing the fact that I didn't feel like we were making any progress a few times she out of the blue sent a referral with no other comment. When I questioned her on it she purposely avoided and deflected all questions. Commented that she felt sorry that her type of therapy (DBT) didn't work. When I replied that how would I know if it worked since I had never even heard the acronym from her mouth or had a conversation about it she became defensive and passive agressive ending her email quite professionally with "Please don't ever email me again". Bottom line, if you have any intelligence or ask questions, need to be challenged and don't like to have your time wasted, then Elaina is definitely not for you. AVOID AT ALL COST!!! IF you are truthfully considering using her services I would be happy to share her emails and even our recorded sessions with you as I have nothing to hide on either of them. With a decision that can be life transforming or damaging, not too mention very expensive I would suggest with all my will that you look for someone else.

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.