Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

On Sunday I took my daughter into this clinic and I was so pleasantly satisfied by the way my…read moredaughter was cared for. I would like to say that Gina Knudsen provided such good care and guidance for us. She was very informative and caring and it was so obvious that she enjoyed her profession. I liked that she provided a hands on approach. When I called for some follow up questions the next day, she promptly replied in her very calming tone and provided more valuable insight into the risks of my daughters wrist injury. Thank you Gina! You were so wonderful as was the staff. I also appreciated the clean, state of the art environment with prompt service. Everyone in the clinic was so kind. ~ Michael

I am incredibly frustrated by the systemic scheduling errors and complete lack of communication at…read morethis facility. They managed to waste months of my time and ultimately left me without care due to their own internal blunders. First, their off-site call center gave me completely incorrect instructions to attend an "Intake" appointment with a different doctor just to establish care. I took time out of my day and physically showed up, only for the front desk staff to tell me "we don't do that" and cancel my appointment on the spot. To fix their mistake, they scheduled me with the doctor I actually wanted to see (Dr. Schoenrock). However, they forced me to wait months for this opening. Now, right before my appointment, they have canceled on me yet again. They refuse to take me on as a new patient because Dr. Schoenrock is leaving the practice. While I understand that doctors move, this clinic allowed me to wait for months following a massive administrative error on their part, only to drop me completely at the last second. They offered a random replacement doctor, but I refused because I waited specifically for the provider I chose. Turning away a patient after forcing a multi-month wait due to your own staff's initial mistake is unacceptable. Avoid this clinic if you want reliable scheduling and care.

Dr. Row has always been a good doctor to me since I selected her back in 2005. She has always been…read morefriendly, informative, and I don't get that feeling that I'm being rushed through my appointments. I also enjoy the fact that she is English speaking, and that I can clearly understand her! She has always been good at diagnosing my medical issues and tending to my medical needs. I had a ton of bad experiances with the doctors over at the Pleasanton facility that I finally decided to nut it up and take on the crappy parking over in Walnut Creek just to get a quality general practicioner! Since Dr. Row is of Asian decent, she is also well informed of the medical issues that come with my half Asian ethnicity. I liked her so much my mom ended up switching to her too! 5 happy and healthy stars to Dr. Row!

Jacqueline Weisbein, MD and her entire staff are exceptional. Caring, thorough, and helpful. I have…read morereferred at least five patients following my spinal cord stimulator surgery. I appreciate the compassion and professionalism of this team of healers. After suffering with lower back pain, knee pain, and hip imbalances, I am so happy to have relief from these issues. Thank goodness I found the right team to help me. Judy M. Baker, Sonoma

We went to Dr Huffman's office. Professional, ease of getting appointments and communication with…read morethe office is easy via phone call/ VM/ text. You will get a response as soon as they are able to. Mom had a successful back surgery and still go to the office for follow up appointments. It is a life changing surgery which relieved or removed the chronic pain and discomfort for more than 10 years. Ample of parking space outside. It is located next to Kaiser.

I recently moved from Solano County where I received allergy treatment from the clinic at Low Court…read morein Fairfield. They have always been very professional and the check-in procedure is run smoothly. After my initial appointment at North Bay, I was not impressed. I had to ask to check my vials to confirm that they were mine. I was told that the staff checked them to confirm the correct info. They made a note to make sure I checked my vials in the future. As a retired USAF medic, I was trained to always confirm everything with the patient. This was my first red flag. I was given info regarding an app to download onto my phone for future check-ins. After repeated attempts to do so, the app remained defective. When I tried to check into the clinic on the next visit, I got a bit of attitude because I didn't use the app. After several attempts, I called the clinic for assistance. The receptionist seemed very cavalier in her attitude and didn't seem to understand my frustration. I was hung up on while I again attempted to install the phone app. She eventually called back. By this time I was beyond frustrated and cancelled all future appointments to this ineffective clinic. I will resume my treatments at the clinic in Fairfield. I have confidence in being taken seriously and feel very at ease with their efficient system.

I work 12 hour shifts at night and a work week that repeats with only specific days off. Needless…read moreto say I require places with some level of flexibility. Flexible they're not. What annoys me is that I'll say "I can only make these days in the next two weeks" and each time I've tried to make an appointment I get suggestions for days I straight up can't make. The one time I was able to make an appointment that worked for my schedule I accidentally made it for a work day and it had to be a solid month out. Ridiculous. And the subtext for the attitude I get is that I'm too hard a patient to schedule. Sorry for working 14 hour shifts on a rotating schedule? Neither the Napa nor Sonoma office can manage to fit me in. Experiences like this seriously turn me off of a business. And naturally they're too high class to work the weekends at or, or make an exception. My insurance deductible is rather high and I finally met it the other week so I wanted to take advantage of not having to pay full price for a direly needed service. So I'll be driving from Vallejo to Livermore because this other place has oodles of appointments that I can actually make even with an extra hour of driving one way (two round trip) and a bridge toll. I've been here before years ago for allergy testing. Didn't have a single issue, was a great experience. But that was when I worked a "normal" schedule as a college student working part time. Meh.

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Napa Pain Institute has really helped make a difference, in my life! Dr. Grigsby has been in this…read morepractice for over 30yrs ....and that speaks for itself. I know I can trust him and his entire staff, office and the clinic on Valverde st. I get my injection, treatments, there. Dr. Eric Grigsby, is on, and has been, on a mission to complete! By, helping others relieving their pain, including myself. He won't retire until his work is complete!! Thanks to Napa Pain Institute! DR. ERIC GRIGSBY IS TRULY ONE OF A KIND.

Dr Michelle explained more options to me at my last visit she explained my choices and treated me…read morewith concern and care

Though I've yet to be seen elsewhere, I love coming here. The assistants are sweet and…read moreprofessional. The midwives are so easy to talk to. Laura was my midwife (sadly I'm leaving) and when I first met her I knew she'd be awesome. I also saw Lily the midwife and felt a similar connection. The only person I didnt feel comfortable with was Dr. Soloman :( I'm sorry. But it's 100% ok because everyone has a different bedside manner. Anyhow, They are moving downstairs to 250 instead of the third floor. They offer 3D/4D ultrasound now. And they are very informative and want you to attend the classes offered by QVMC. I look forward to my visits and am sad to say goodbye :(

I highly recommend this practice. Dr. Rebecca Levy quite literally saved my life through her…read morewillingness to listen, take time, and tweak medications. It is a lost art in the doctoring world, in my opinion. It's a lost art, now that I think about it, in MOST of the world. Dr. Levy has been the most professional, understanding doctor I have ever worked with. I am blessed to have found her, and recommend the practice without any reservations.