Husband and I went with my co-worker (separately) - as we had planned a Niobrara River float. We reserved two cabins for a Friday and Saturday night stay, well in advance, and sent our deposits the same day reservations were made.
Hours before our arrival, my co-worker gets a call from the owner stating that she accidentally overbooked. She had other people coming to stay for a week. Owner presumptuously suggested that my co-worker just stay in our cabin. Really??? Awkward!!! (We're co-workers, have never traveled together and my husband didn't know her at all prior to this trip). My co-worker said that wasn't going to work so the owner said my co-worker could just stay in her house, in her bedroom. Again, Awkward!!!
When my co-worker arrived that night, with her coolers, she asked if she could put her food in the owner's fridge to store/keep cold. She was told "NO, the fridge is full". (Owner sells ice but did not offer any to her for her coolers). The mini fridge in our cabin was completely full otherwise we would have offered her use of that.
Owner stated that she was cold so she was going to shut air conditioning off in her house, over night. My co-worker sweated all night, both nights, as it was hot in the house. She had no kitchen privileges to make coffee or breakfast. We had her come to our cabin for both.
This is NOT the same as having your own reserved space to do your own thing in the morning (or any time of the day or night).
Now... moving on to our cabin amenities... cabins are clean and nice enough but the good points are completely negated by other aspects.
1. Shower head almost completely clogged and NO water pressure. Water temperature is NOT adjustable. It's either scalding (really) or freezing cold. You absolutely cannot shower children, as they WILL get burned. (No bath tub, but shower is quite large and has 2 corner "seats".)
2. Coffee pot takes an HOUR to brew coffee as it is clogged. It leaves chunks of water deposits on the top of the coffee grounds.
3. After running water in the sinks, there are chunks of water deposits left in the sink - every time. And we had to have water for our tubing trip!!! YUCK.
4. Mini refrigerators - too small for anything more that a couple nights/days stay. Freezer compartment smaller than a shoe box.
5. WiFi not working or unavailable - as there is little to no cell coverage in this area, it is imperative that some sort of communication is available. We had no intention of internet surfing but wanted to look up local points of interest to visit.
This was just a really disappointing experience. It's apparent the owner is trying to get by on the cheap. Water filters should be installed, shower heads and coffee pots should be cleaned or replaced. Faucet in shower needs to be replaced as it doesn't work properly (to regulate water temperature) and someone could get seriously burned.
And I'm not buying the "accidentally overbooked" excuse. The owner had the opportunity to either make $109 per night (for 2 nights) from my co-worker or a weeks worth of money from the other people - so my co-worker got screwed.
In all fairness, I do want to mention that my co-worker was not charged the balance of her bill and she was offered a refund of her deposit. That still does not change the fact that this was a very BAD experience.
Due to the cabin problems mentioned above, these are $50/night cabins, at most. Definitely not worth $109 per night. read more