We had time to kill and wandered in here from the Victoria station. Not a lot to do here and the…read morestores were OK. The food court was meh. But time was killed and I am thankful for that.

It is a very convenient shopping center by the coach and train stations. It is big and it is very…read morecrowded to start this review. Either you may find the place handy ( especially if you want to kill time while waiting for your departure) or a bad suggestion if plan is to meet a date. It has the whole second floor of fast food dining options. You will see different kind of retail stores on its ground floor. Anything that you may need for your travel (out of emergency situation) can be found here. We came in here ( a walk from our hotel)as my sis -in law had rushes due to an allergic reaction and me for a replacement for the lost prescribed eye glasses reasons. We were able to see a pharmacy store that served to both our needs. Like a typical commuter station center, it also offers services like massage in a chair service, shoe shines service, flowers , etc. Only one thing that turned me off about this place, I did not like that I need to pay a coin to get into their restrooms.

Amazing customer service and clothing options are outstanding. I was in a hurry and they were spot…read moreon in showing me where to look. Great experience.

This is a less than full size M&S located in Cardinal Place, across Victoria Street from…read moreWestminster Cathedral. They have a more than decent selection of higher quality men's and women's clothing at the usual Marks and Sparks prices (i.e., high). A sufficient number of tills ("cash registers" in American) and associates ready to help you pay for your purchases. There is also a small food hall with prepared sandwiches and drinks for the lunch crowd. It does a good job of taking in to account its very urban location, so it doesn't have some departments like children's clothing and housewares. It's more of a commercial neighborhood not very residential.

Great for Chelsea girls, Austique is a sweet boutique that stocks a lot of dresses and other girly…read morefashion. But while some pieces are a bit too precious for me, Austique's roster of designers is quite unique and usually exclusive to the Chelsea area. The shop started out with a focus on Australian labels, and while they have since cast their net wider, you'll still find an interesting range of Aussie designs (including my fav, Camilla and Marc). They also have gifty items/accessories (scented candles, lux slippers, cashmere gloves etc) and a great lingerie selection upstairs.

Beautiful clothing collections in a beautiful store - great atmosphere to shop in - and love that I…read moresave every time I shop with my StyleCard!

Another good trip to this location. They have so many festive items, including; homeware, clothing…read moreand decorations. Great place for stocking stuffers and their bath bombs selection is one of the best! So many to choose from, including Disney and Christmas designs, all either £1 or £1.50! Staff on the floor are a bit useless and unwilling to help but the register staff were pleasant. As always - come early to avoid the crowds!

Your enjoyment or appreciation of this place is going to be entirely dependent on who you are, and…read morewhat your lifestyle is. I am not local (American) but I have lived in London as a young poor 20 something. Primark was a Godsend for me. It's also really interesting now that they have expanded into the states (although not where I live) to come back and see how it has changed. When I lived here and had no money this was my go to for anything trendy, or needed. When I moved back to America quite unexpectedly I went there to stock up on inexpensive suitcases to pack up my life and carry back across the world. Any fast fashion or trendy items, this was my go to. Needed something for my home that didn't need to be high quality, Primark. I got a job at AllSaints a few blocks away and we were supposed to wear their clothes exclusively, but we only got a 60% discount (that's a big discount but still not inexpensive for a college kid) so I got a lot of my work shoes here and they never noticed. Now that I visit as a tourist, it's my go to for things like I need an umbrella that I can leave behind when I go home, or it's raining and I didn't bring my raincoat with me today...or it's colder than what I planned for on this trip so let me stop by and grab a few pieces of layering clothes or a coat. The Disney selection makes me wonder why there isn't a Primark in Orlando (because they get very unique Disney licensed items). If you don't have a big budget or are in need of souvenirs, I also recommend Primark. But if you're looking for a luxury experience, this isn't for you. If you're anti fast fashion, please just skip this. It's busy and loud and sort of a cattle call at the till, but it's great novelty spot. The layout has shed over the years bit it's still a great spot for cheep gifts, replacing broken or lost items and getting an unexpected suitcase for any souvenirs if you are a tourist (my favorite suitcase going on 11 years was £25 from here & yes we got another this most recent trip) 3 stars because I've definitely had some weird experience here over the years but generally if you go in knowing what it is and what to expect, it won't disappoint you.

This clothing store is outfits with something for everyone - young to mature at amenable prices. It…read moretakes a minute to find helpful staff and the checkout queue. Not too shabby, overall

I love Uniqlo and I would gladly buy all my clothes here. Cant beat the quality/price ratio…read more Beautiful, well kept store. Store was packed but things were organized, and there were no lines to try the clothes or to checkout. Self checkout was very convenient and fast btw

Cardinal Place is a small shopping and dining complex just outside Victoria Station's Underground…read morelifts on Victoria Street and of course opposite the stunning Westminster Cathedral., it consists of a few shops, places to eat and banks including Bill's, Marks and Spencer and Lloyds, to name one of each. The complex did seem quite modern, well laid out and staffed well for a small complex of its' size, and the location being in Victoria, central London and a short walk away from Westminster (or one stoop on the tube right next to it) is pretty handy too. It might not be a huge building, and it might not offer much which can't be found not too far away (which is actually quite typical of London) but it is a cool, albeit bang-average place. 3* - Useful but doesn't particularly stand out as special.

I love that Cardinal Place has just enough of everything that you need in one place…read more I know it sounds lazy, but I only get 1 hour of lunch break and I'd rather not have to spend 20 minutes walking from shop to shop with little browsing time. Cardinal Place = problem solved! Want a Birthday card? M&S will sort you out. Wrapping paper too. Present? Thorntons Chocolates and L'Occitane - fab Lunch? Boots (meal deal £3.50) or M&S (yum) - sweet Clothes/shopping spree? Topshop is 10seconds around the corner - awesome! I sound a bit sad, but really this is a cool shopping centre when you are tight on time (or just really lazy)! (Also - much as it annoyed me at first - you cannot smoke under there any more, so it's clean too :D )

This is the flagship store for Selfridges and though I've been several times, I never get tired of…read morestopping in when I'm in London. Did you know the founder was American? The store has been around since the early 1900s and the only store in the UK that's bigger is of course, Harrods. Six floors of glorious shopping, eating, and tattooing. That's right, in addition to the high-end luxury clothing, shoes, and accessories on the retail side, there are restaurants, and a tattoo shop. Lots of other cool things to explore within Selfridges as well. I have found the service to be consistently friendly, helpful, and polite. Selfridges is an institution to seen by all whether for the first time or the 100th time.

We came here for the Jellycat store and it was worth it. This is like a large department store with…read moremany brands inside, similar to Harrod's. The location was right in the middle of the action. Specific to JellyCat, they were having the Fish and Chips pop up, which offers limited edition fish and chips related Jellycats, where you interact with the staff as they present it to you with a sticker with your name and a personalized experience. You could make a reservation or just stand in line. We chose to do neither and my daughter got a lemon wedge Jellycat. The line was short and the staff was friendly.

As a woman it's very rare that I get to feel the child-like excitement I did as a girl but as I…read morewalked through the Chelsea Hall doors and down the long corridor seeing what was ahead of me, I felt those emotions streaming back (it was like discovering and exploring your mum's wardrobe and make up for the first time - you understand ladies?) You literally can't help but be wowed by the grandeur and history of the building, the wall to wall beauty, the bright and dazzling colours, the array of materials, the sparkle, the smells, the shapes - it's literally jaw-dropping, and I loved every minute. One thing to note about Frock Me Vintage Fashion fair is that it only takes place once a quarter, but boy oh boy, do they make the most of this fantastic location and gathering of fashionistas! No corridor is left unattended (there's a lot of corridors), no wall untouched, no free spaced not filled! There are so many truly wonderful pieces of clothing, jewellery, and bits and bobs to discover you need a good few hours to truly make the most of the experience! I began looking at some items and then I realised the reason that this fashion fair is located in Chelsea. These unique and beautiful items are not cheap by any stretch which you do kind of expect for vintage but I wasn't expecting prices to be this high - around £150 plus for the majority with a few hidden gems for a lower price. I found the most stunning dress (blue silk with delicate cream lace - just beautiful) but sadly it was £180 so I had to settle for the dream of what would have been! I did however purchase an angelic, flower printed hand mirror (the kind you see in Pride and Prejudice or image Snow White to have), sure I didn't need it but the little girl in me was screaming out, so I spent the £17 and I believe it was £17 well spent - it'll definitely be something I pass on to a daughter or god daughter - but for now It's taking pride of place on my dressing table. The only other slight negative I have is that some of the vendors were quite grumpy but it was later in the day so they may have had a very busy morning and long day! The vendor who I brought my mirror from however, June, was lovely and even gave me a voucher so that I could come for free next time! Overall, the experience is just wonderful for anyone who has even the slightest interest in fashion and for just a £4 entry fee it is more than worth a visit. I will definitely be back!

From the owner: Frock Me! is the original London vintage fashion fair with a huge cult following, established in…read more1997. Held at the historic Chelsea Old Town Hall on the King's Road (and at Kensington Town Hall for our larger events), it is widely regarded as the best event dedicated to vintage fashion in the UK.

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

Quality/Quantity - Upscale department store. I am sure it will be hard to compete against…read more Lots of expensive upscale brand names, many I am not familiar with. But also many "American" brands. See their website for all they sell. Atmosphere - Open 7 days a week from 10am to 8pm and on Sundays from 11:30am to 6pm. Good size department store, almost like a maze...? Not sure if it is due to an older building or done intentionally to make you walk the entire store (think Ikea). Or it could have just been me since they have a bar here and I got confused/lost my sense of direction... Service - Okay. I am always in favor of businesses with bars. My wife shops and I drink. And she can bring her bags to me to watch so she doesn't have to carry them; win/win! Price - 4 to 7 pounds a beer at the bar; reasonably priced for an upscale department store. I did ask what my wife bought, but honestly I prefer not to know. :) Owner Comment - Congrats on your success since 2003 with your 8+ locations and 9+ restaurants/bars.

Harvey Nichols in Knightsbridge remains a quintessential destination for luxury shopping in London…read more Situated just steps from Harrods, this iconic department store offers a curated selection of high-end fashion, beauty, and gourmet products across its multi-level space.