Well... where should we start...
we booked the stay with Suites Corazón and it included a complimentary continental breakfast so we decided to go ahead and do it not knowing that we would be actually going to a third party restaurant...
The first time we got there, the service was ok, we ordered from a specific menu catered to the free breakfast. The Mexican breakfast was decent and the Ranchero was ok... we were not blown away with the food; not to mention there was no salt on the tables, just pepper, and most the time the food tasted bland. Sometimes the portions were also uneven.
The second time around, the service really lacked and thereafter it just started degrading more and more.. one time we waited about 10-15 min before anyone even acknowledged us or looked at us; I get that they were understaffed, but I also work in service and no matter how understaffed you are, you always acknowledge your customers...
I get that we were not really "paying" for our breakfast (it was worked into the hotel rate), however if you want to make a customer for life and commit them to spend more money at your establishment then you make the best effort to offer better service and even maybe make small talk, talk about the dinner options etc. this is a free opportunity for you, the restaurant, to win clients over and make even more money.
Personally, I would not want to ever go back there even if it was just for a casual meal. read more