This is my absolute favorite place to go! The customer service is amazing and very personalized…read more If every business had employees like Saber ( not sure about spelling) customer retention numbers would be way higher!!! Sincerely, B

we waited several minutes to get the guy behind the counter to wait on us. He was to busy on his…read morephone. When he finally acknowledged us I told him what we needed, no response. We asked again. He responded like he was doing us a favor. Very rude. Never going there again and suggest you don't either. Go to the CBD shop on Main Street instead

Kinda lame experience. First time I came in everyone was nice and super helpful. Was excited to…read morefind a new non mentholated flavor for my vape. I was trying to ask the attendant behind the counter if they had gotten in the nicotine free vapes I was told they were getting in last time I was there, and if she could recommend a non-menthol flavor as some on them have names that don't necessarily imply menthol but are menthol. I never got out a single complete sentence. Every time I tried to ask a question I was interrupted with, "Refills are on the third shelf." and "What you see is what you get." and then immediately started helping the person behind me in a much more polite and friendly manner. I was kind of taken aback and just googled it. I guess I could have done that the whole time, just thought asking would be quicker but I was clearly wrong. After I chose a new vape the other attendant behind the counter was nice enough to hear me out and said he could request some of the non-menthol flavors his vendor carries next time they place an order. I'd maybe get it if the place was slammed, but there was only me and the customer behind me. Not sure what was with the drastic attitude change from my first visit. Maybe they were just having a bad day but idk why that means I should get my head bitten off for asking a question about the inventory. ‍

Great place to purchase any of the products they offer including cigarettes, knowledgeable friendly…read morestaff.

Bought an item and realized it wasn't the same as I purchased before, immediately took it in to try…read moreand get a refund and was denied. Was told to contact the store manager, however i live out of the area and will not be returning. Previously had good experiences with this store before this incident... maybe just a bad day idk‍ but that's like 35.00 down the drain.

How lucky are we to have custom glassblowing in Fortuna?!? The counter staff is by far the most…read morefriendliest and attentive of any headshops up here in Humboldt. The in house and retail selection is phenomenal! Don't see something thing you like? Just ask Jed the owner who has been custom glassblowing pieces for over 12 years!

Beautiful arrangement made for sick niece! The delivery was made as ordered. I told them what I'd…read morelike and they created a very nice arrangement!

To say the ultimate is an understatement!!! This amazing cute little shop went above & beyond for…read moremy future sister in-laws wedding... literally pulled in within 10 minutes they got a emergency wedding bouquet and the grooms "future brother in-laws" boutonniere completed not just nice but aesthetically amazing! I cannot recommend them enough and for last minute the cost wasn't bad at all... Thank you to the two amazing woman that truly made the day even more memorable!

Basically what I would term the Victoria's Secret of Ferndale... slightly overpriced undergarments…read moreand cocktail dresses, incredibly frou frou but with the 20% off they offered that day I'd say pretty average of those types of shops. The service was good and had I not been coming back to SF I probably would have purchased something. But alas, there's a zillion of these shops here. But it was fun to see one in Ferndale, nevertheless.

If you need flowers look no further! I ordered two arrangements and both of the recipients were…read morecompletely overwhelmed by how absolutely beautiful and stunning they both are! Not only were these flowers absolutely stunning and fresh but the customer service is highly remarkable! I Highly recommend and I look forward to giving Girlie Girls all of my business in the future!

I had such a great experience with this business! Highly recommend! I called same day needing a…read moredelivery to Fortuna, and they worked hard to make it happen, even rearranging their schedule. It was generous and kind of them. The flowers were gorgeous and hand delivered to my parents who were so happy and pleased. Thank you for above and beyond customer service!!!

Every year, I hunt for daisies for my best friend's heavenly birthday and bring them to her…read morememorial site. I hadn't exactly had the money to pre-order anything, but I got paid yesterday. I walked to Safeway on my lunch break and realized I couldn't find any white daisies. So, I decided to look for floral shops that would be open when I got off at 5 p.m., specifically calling them to ask if they had any white daisies. After a few shops said they didn't have any, I reached Pocket of Posies. A woman there said they had both white and yellow daisies. I told her I would be by after I got off work at 5 p.m. to get the white daisies, and we said our goodbyes. Around 5:15 p.m., I arrived at the shop. A woman with a little girl welcomed me inside. When I mentioned I had called earlier about the white daisies, she pointed me toward a style with more green and white petals, and then toward some yellow daisies. There were only two white daisies left. My goal was to build a bouquet, even if I had to put it together myself, which I have done in the past. I asked what her price list was, if she could build a bouquet, or what the cost might be. She proceeded to point me toward already-made bouquets instead. I then asked if there were any with white daisies(there was not). All of a sudden, she said she could not sell to me because she was closing. The shop closes at 6 p.m., which I had confirmed over the phone. I was shocked and confused, as she had been helpful up until that point. I guess she felt attacked because I was visibly sad; I had called on my lunch break specifically to get white daisies and made the trip all the way across town, only to find they didn't have what I was promised. I would have bought a basic bouquet of white and yellow flowers if she hadn't jumped straight to claiming she was closing. After I explained how frustrating the situation was, she offered to sell me the two remaining white daisies. I told her I no longer wanted to spend my money at a place where I felt disrespected--and possibly targeted by prejudice, if I didn't know any better. I am a visibly brown woman, and I had my brown boyfriend by my side. We both left the shop. As we were pulling out, I watched a man ask if she was open, and she welcomed him inside. I could tell he was a buyer because he immediately started browsing the bouquets. I will never waste my time with that business ever again. Having already had an emotional week with the recent passing of my aunt and the tragic loss of a cousin, I just wanted to celebrate my deceased best friend's birthday by bringing her some beautiful flowers, even if they weren't her exact favorites. I don't know if it was prejudice, assuming I wasn't willing to spend the $50 cash I brought, or if she simply didn't like me asking questions. Maybe she was having a bad day. Either way, there is no excuse to treat me so poorly. I was angry at first about the horrible customer service interaction, but I decided to try another shop. I found Onee's Floral Designs. The owner was immediately warm and welcoming the second I walked through the door. When I explained that I wanted to create a bouquet, she helped me put together a beautiful one, even though she didn't have any daisies. I ended up giving her $10 more than she asked for. She asked me to leave a review, and I made sure to let her know that her customer service was exactly what I needed. I briefly explained my previous experience to her because it had made me so emotional. You never know if the client walking through your doors is experiencing grief or happiness. In this case, I felt a mix of both. The horrible treatment by that first woman almost ruined my day, but Onee completely shifted my mood and brought me to tears because I was so overwhelmed by everything this week has brought me. Working in customer service is a privilege, and those of us who are empathetic are the ones who truly represent the amazing businesses in this county. You can truly make a difference in someone's day by how they leave your business. I am grateful for you, Onee. Be kind. Do better.

Always quick and courteous. Very friendly people. They are family owned have great prices.read more

Happy with the product selection and good delivery service. Decent hay and variety. Average prices…read morewhich I appreciate. Consistent service. Sometimes hard to get ahold of for orders and closed m-w.

I love this store! The selection of movies is satisfyingly large, and the owners are the nicest…read morepeople you'd ever want to meet. I can't recommend it highly enough.

I enjoy going to Figueiredo's and just browsing the shelves. It's a much more satisfying…read moreexperience than Netflix. I like reading the movie boxes, and chatting with other folks who are also looking for a movie to watch.