I purchased a living social voucher and tried this spa out for the first time. It seems like the spa was understaffed because it was very, very difficult to get an appointment. Their hours aren't terribly flexible either. The massage was really lousy, and it was more like a back rub. She offered to upgrade to a deep tissue, but for an extra fee, so I declined. I really dont like when places try to sell you services when you are in the middle of one. The facial was something I enjoyed. Again, they tried to sell me different products during the facial, which I did not like, but Jessica did a good job. The transition from the massage to the facial was strange in that they offered me a robe, but I had very little "down time" and I was kind of shuttled off to my next service. The owner Jeremy also seemed a bit strange. I would recommend the facial, but not the atmosphere or the massage read more

My husband purchased a gift certificate for a half day spa treatment for my birthday. When I called to see if I could substitute another service for the manicure (I have acrylic nails) I was told that I couldn't make any substitutions without forfeiting the robe and slippers and therefore the spa experience. I mentioned to the owner with whom I was speaking, that other spas were flexible with services and always had robes and slippers. She took extreme offense to this and said, "This is a small mom and pop shop" and that they didn't want to change services as they wanted to split the services among the 3 people working there. The owner also mentioned that her husband did the massage and when I explained that I couldn't have a male masseuse due to an assault I experienced, she told me I had insulted her. I found her insensitive, inflexible and harsh. When I asked for her to refund my husband's gift, all of a sudden she said she could find a female masseuse but only on a Saturday. I explained that after the contentious conversion I was not comfortable coming into their establishment. She then had her husband call me back and he told me they would exchange the half day spa treatment to a $200 gift certificate and that was final. When I called back and left a message telling them I expected a credit or we would dispute the charge on our credit card, he returned the call and said they were charging a 25% or $50 restocking fee as they weren't in the business of taking phone calls (What?). I also mentioned that he already had one negative review on the internet, and another wouldn't be good. He told me no one pays attention to internet reviews. When my husband was purchasing the gift certificate, no one ever explained that there were no substitutions and no refunds or he never would have purchased this gift for me. The conversations were ugly and contentious.All I can say about this establishment is let the buyer beware. We are still trying to get our credit card company to reverse the charge and have filed a complaint with the Better Business Bureau. read more

I'd been coming to Lotus for several months for shellac manicures and brow waxes and tints. It had always been a perfectly fine experience. Yesterday, I went for a brow wax. The co-owner, Jessica, had called me the day prior asking if I could reschedule my appointment, as they had recently run a Living Social special and were very busy, and she was not going to have time for a lunch. I called her back and told her that unfortunately, my schedule (the day before Thanksgiving) was full and I could not reschedule. I arrived for my 1:30 appointment about five minutes early; Jessica was standing at the desk and took me right in. I was out in less than five minutes! She had waxed my brows, but unlike usual had not done any tweezing or trimming of the long "crazy" ones. I was a little dazed and confused at the speed of it all and that she hadn't done some of the usual things included in my brow wax. But really felt like I was getting the bum's rush so I tipped and left. I got home, still amazed at how "odd" this appointment seemed, checked my brows in the mirror and saw quite a few hairs that needed to be tweezed out. I left Jessica an email telling her essentially everything I just said above, and saying I probably wouldn't return. We exchanged a total of four emails (two each), and in her last one she told me that I was no longer welcome at Lotus (I already had said I likely wouldn't be back) and that she would "respond accordingly" to any bad reviews I wrote. I thought her response to my complaint was neither nice nor professional, especially for a regular customer who shows up on time and tips well. But maybe she doesn't care because she knows I am moving away soon, or perhaps she feels that given the success of the recent Living Social promotion, she has more than enough customers to spare. In any case, peace out, Lotus Day Spa. There are lots of places to get nails and brows done. read more

I tried this place for the first time because of a LivingSocial deal. This place was absolutely not ready to handle a promotion like that. There was a strange vibe in the lobby when I first came in, and the massage and facial were nothing to write home about. They are not staffed appropriately to handle the number of appointments they're booking right now and I had a strange interaction with the people providing my services. When my massage was finished they had me wait in a "wating area" before going in for my facial. They provided a robe, which was nice, but I was freezing in the waiting room, and the whole transition just felt a little weird. All in all, I feel that my visit to this spa was a waste of my time and money. I will stick to the other places I go to in Boulder. Bummer since it would have been nice to have something closer to my house. read more

Worst spa ever. The woman who picks up the phone could not be ruder, worst customer service that I have experienced. ANY other spa is better than this one.... do not go here! read more

Wow, I just had a HORRIBLE experience talking to Jessica and Jeremy, the owners, I assume. To make a long story short, I tried to make an appointment over 3 weeks before the expiration date of my Living Social Voucher. Not only did they say I was out of luck and that no appointments were available but Jessica was pretty short, bordering on rude. I emailed them that this was pretty lame and that my friends and I were not going to ever go there, Jeremy wrote me back and said I was threatening them and that a reply was going to be seen as harassment. Living Social did refund my money so that was great but I'm shocked that they were so defensive. They obviously have had a lot of problems because it shows. Look at all the other reviews! read more

I loved my massage at this salon. I had a facial as well, which was ok, not bad, not the best I have had either though. Again, the massage with Jeremy was what really made the visit worthwhile. I have actually now booked future appointments with him because he is the first therapist to really make a difference in my constant tension in my neck, shoulders, and back. He was actually able to tell me why I was having some issues that doctors haven't even been able to explain to me. The salon itself was cute, I thought. I would definitely go again. read more

my facial was great. I'd like to give credit there and the lady for the facial was great. But then I was awkwardly switched over to another woman to do my massage. Worst massage ever! She awkwardly asked me how i like my massages in passing between rooms and then quickly said okay without me finishing my sentence! Needless to say I didn't get the massage I wanted. I said to focus on my scalp and she didnt even massage my scalp! I tipped nicely and I am wishing I hadn't. The low stars is because of the massage experience. read more

I have left this spa several messages, no response. They changed their name to Seascape, same owners but never answer their phone or return calls. My friends bought Living Social deals with them and they obviously couldn't handle their clients who report online that they were fully booked for 6 months. They didn't even know I was had a voucher, and still do not return my call. I stopped in but no one was at the front desk. Luckily Living Social honored my refund. I would not suggest this spa to ANYBODY. Good luck! read more

The website advertises a rosacea facial for sensitive skin, but the facial I got from the owner was not gentle. In fact, her facial aggravated my skin, causing the rosacea to flare up dramatically. When I called her to tell her about my experience, she said I "should not have washed my face" after the facial. I've had many facials in the past and no skincare professional has every told me that. I've also never had the kind of adverse reaction to a facial that I got from this one. Unfortunate. read more

I never even made it to Lotus, and my experience was dreadful. I called to make an appt. for the living social deal i bought, which expires on May 18, and I was told there were no appts. left, even though I had over 3 weeks until the expiration date. I asked if they could extend the expiration date, and she said something like, why should we do that for you when you waited so long to call? Then she stopped and thought I said "Bullsh**" which I did not say, and if you know me, you know that I don't treat people that way. I had a stuffy nose and a child and dog in the background, so there may have been noise. SHe hung up on me! I called back to say that I would write bad reviews b/c of the way she treated me and b/c there were no more appts, and she said that she would get a lawyer!! She hung up again, and then called back saying that she was calling the Louisville police to let them know what was going on! Really?? B/c I was going to tell people how she treated me, how she was accusatory, rude and hurtful? I was so upset at that point. I can't believe that a business owner would act so childish and hurtful. Wow - the website is all about peace and buddhism, which I guess is just for marketing. I have a feeling that this business is not going to last very long, and with the way they treat people, it's probably a good thing. read more