I have been using Louis Garneau Mountain Bike shoes for years because of the great workmanship and materials used in making their mountain bike shoes so these shoes last a long time...I have used many types of XC Mountain Bike shoes and my personal favorites are Garneau and Specialized.
I just want to give Garneau's Customer Service a huge THANK YOU for their great service...I purchased a brand new pair of NOS Montana XT3 Mountain Bike Shoes from a private seller...Well, I got screwed because the tongues were cut at the area the plastic ratchet straps attached to...Of course the seller was MIA when I tried to call about the problem...Anyway, I emailed Garneau about ordering a set of tongues and here is where Garneau's Customer Service stepped in.
I received a super quick reply from Yvonne from Garneau's Customer Service department...She asked me to send her picks of the damaged shoe tongues...The next day she sent me a new set of tongues at no charge!!!...I was blown away by the fast service and awesome reply I received...You don't get this type of service anymore these days....All I can say is Garneau has a customer for life and I am totally recommending them to all my friends...Louis Garneau Rocks!!!
Fernando Villacorte read more