My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

I've been a State Farm customer for many years, but unfortunately, my experience with Bill Gigler's…read moreoffice has become very frustrating. I received a bill from State Farm without any explanation of why I was being charged, despite already paying thousands of dollars for my auto and home insurance. I called the office and spoke with Elizabeth and Schyler, and I also emailed the office and Bill Gigler directly, hoping someone could explain the charge and help resolve the issue. I even called State Farm's 800 number, but I was directed back to Gigler's office. Unfortunately, I never received a satisfactory explanation or resolution, and I never received a response from Bill Gigler. After being a loyal customer for years, I expect my insurance agent's office to be responsive and willing to help when there's a billing question or concern. I'm disappointed that I've had to spend so much time trying to get a straightforward issue resolved without getting the assistance I needed. I'm now shopping for a new insurance agent who values customer service, communicates with their clients, and is there to help--not just collect payments. Unfortunately, based on my experience, I cannot recommend this office.

I originally looked up Serpe Insurance when I moved to Chicago because they're an independent…read moreinsurance agency that offers Allied Insurance, whom I was with for years out of state. Serpe offers an online quote option which gives you the rates for 4-5 carriers, and their agent followed up with me on the next business day. Lynda was very friendly and responsive. She was able to come back with better rates that originally obtained in the online quote. Unfortunately my better rates were from some of the smaller insurance companies that I've heard have iffy reputations. We got a better rate from a 'big name' elsewhere. I'm giving 4 instead of 5 stars as the affordable options were just not as solid/reputable of carriers as I was hoping to go with. If you're in need of affordable auto insurance, Serpe may be able to help you out!

I walked in on New Year's Eve to have a tenant's policy written. I cannot remember the name of the…read moregentleman who helped me but he was very friendly and very helpful. I had my policy written and paid for in about 15 minutes. Thank you!

If you're looking for an insurance agent I highly recommend Jeff and his team. They are truly a…read moreclass act. Not only are they very knowledgeable about the insurance business and can save you some serious money, they are also some of the nicest, friendliest, most courteous people I've ever done business with. My husband and I make it a point of meeting with Jeff in person and reviewing our policies every couple of years. It's always a pleasure doing business with Jeff and his team. They are truly awesome!

Not only are they a great neighbor... Jeff and his office team are the best! After Allstate dropped…read moreme 5 years ago, (my policy lapsed while in the hospital) I have no regrets. I have both condo/auto and they've been saving me money ever since. They really shine when you need them the most. Very helpful with claims and the parent company is as pleasant as my agent. I recently was involved in an accident (not my fault) and the other driver also had State Farm. My car was totaled and I received what I would have been able to sell my vehicle to a private party. Look no further, this is your next agent!

I cannot say enough good things about Jaime! He helped me to insure my photography business. He has…read moreexcellent communication skills. He thoroughly explained what exactly was covered in my coverage and answered all of my questions. He took a great care of me every step of the way. I know I can sleep well knowing I have the best coverage for my business thanks to Jaime! I can't wait to work with him again!

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

I have taken out auto, home, and whole life insurance policies with this company, and I must say…read morethat Tony has been exceptionally helpful. He assisted me in securing the best possible rates for my auto and home insurance, and he also helped me obtain a whole life insurance policy with a great term and amount. I highly recommend this company and their services.

This a great agency with agents that take time to explain your their recommendations while being…read morevery upfront about the cost. The staff is friendly, efficient, and most knowledgeable. Highly recommended!

Awesome service! Olivia helped me understand insurance and actually got me better coverage and I…read moresaved money over Allstate and State farm. Call her at 224 659 0297 or email olivas@farmersagent.com

OMG. Olivia showed me that the coverage I was getting from State Farm was complete CRAP. I'm soooo…read morethankful I didn't get in a serious accident while being covered by State Farm. I was hardly covered. I'm wondering why my agent there never told me what I was actually paying for after all the years I had them. And I'm wondering why I was paying SO MUCH for such CRAP coverage. Olivia explained what coverage I needed and got me WAAAAY BETTER coverage at waaaaay lower cost. I am thrilled that I am saving so much more money and I have the peace of mind that if, God forbid, I did get in an accident, I would be taken care of. So please, if you've have Allstate or State Farm (or any insurance!) Please give Olivia a call and see how you can be better covered for a better price!!! Thank you, Olivia!

Jim Lane is the best insurance agent I've ever had. He actually cares about his customers.read more

This is the agent I speak of in my corporate review. Not a good guy to do business with. This is…read morefrom a few years back, but as bad as they were, I can not see them changing. Enjoy and stay away! As you may know...not my first run-in with All State....actually my 3rd in 3 years! Last term I received a bill (due upon receipt) for $15 for ???. Of course, I called my agent and asked...."what's that for? " He had no idea...so he said he'd check with corporate. About two weeks later he called back/emailed and said, "You dropped one of your vehicles (I'd sold it) and you lost your multi-car discount." I had wrongly assumed that dropping a vehicle would get me a refund. Opposite...I 'owed' so they sent me a bill...with no explanation! After chatting with my agent...I reluctantly paid ... the same day I received the info. New Term comes...I see my insurance has gone up substantially.....I also note a discount I'd previously received is not there. When I call to inquire my agent says it's because I 'paid a bill late' I remind him that I never pay late and always pay in full each term...a 'good payer' by all accounts. He tells me AS has taken my discount because I didn't pay the 'unexplained bill' on time. I call corporate and get a 'no' (never says yes....) man who ten seconds after I tell him my story and say I'd called my agent tells me my 'mistake' was not calling my agent. Seeing that he is NOT listening, I end my call with him immediately (hang up). I then post on FB using my #ALLSTATEFAIL tag and tell my story. I'm contacted back by 'Jesse' who leaves me a VM at 12:30p even though I clearly state I want a call back after 3 pm. We go through 4 VM tags with me leaving messages stating specifically, " All State needs to follow company regulations to ensure that all customers are treated equally". After this experience, I can only assume that means all All-State Customers are screwed over and All-State doesn't take any responsibility for anyone. I end my call and begin looking for a replacement...I'm even willing to pay MORE just to get away from All-State. A complete nightmare....a complete FAIL. #allstatefail#3 Fail #2 was this agent when I called in to ask about if I should submit a claim on a n=minor fender bender, actually wheel rim, that I knew I could fix for under $100 but thought I'd ask. He said, hmmm just a minute. He then put me on hold, and when the phone picks up its the claims department. I told them I was only inquiring, not actually submitting a claim. They said do what you feel is right. So I fixed it myself for about $70. The next term my rates skyrocketed! I asked why....the reason? That I submitted a claim. I told them no I inquired and decided not to. They said because my agent put me through to claims that it was automatic! UN FREKIN BELIEVABLE! I didn't even want to do anything but ask and because of this Lane agent, I got socked with a $75 increase on my rates and even Lexus Nexus couldn't remove the claim, even though they agreed with me that AS was totally screwing me. I left #ALLSTATEFAIL and have been much happier ever since. I hope my review makes you not consider them and that they lose another customer thanks to screwing me over. Word of mouth AS.....best advertising out there and it will destroy you.

Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

If you're looking for an agent who truly cares about his customers.... then Michael Eller is the…read moreman you want in charge of your insurance needs!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Naperville, IL area since 2011, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.