I went into the store to get a new wallet because my Louis Vuitton wallet was almost 10 years old. The wallet clearly looked very used and aged. I pulled mine out and the male associate looked disgusted at me and made fun of me in front of my friends. I told him I wanted a similar style wallet and he proceeds to pull out a women's wallet and says you need one that's this style since you have so many cards. I then asked to see the one I actually wanted and he told me "don't fill it up like that again" and gestured to my old wallet in disgust. I then walked across to the Gucci store and the lady was super kind and bought a wallet there. He really lost a sale! Don't recommend going here. read more

Came in for a new bag and wallet for my 50th birthday. The CA was extremely underwhelmed and almost seems to be a hassle to help. I knew what I wanted but the process was rushed and he could care less about the $4k I was spending. I've been ordering from a CA believe it or not in Hawaii and the service had been exceptional! read more

Purchased LV Bag in Nov. 2024. As it was past allowable return time, decided to sell on one of two popular sites (Poshmark/The RealReal. With all receipts, box, dust cover in hand, was told the bag was not authentic.!!!!! WHAT? Contacted Louis Vuitton Corporate, concierge explained RECEIPT is all I would need to authenticate (even after explaining to her receipts were provided to authentication sites.) A very disinterested Concierge told me there was nothing I could do, AND not to bother contacting the Ross Park Store as they no longer authenticate on site. After researching on my own, learned bags purchased after 2021 no longer included serial and date information in the bag. A micro chip is placed in bag, only accessible by the store associate with special equipment. I learned this doing my own research, the concierge's explanation never included it. I am completely outraged over this- Not being able to return to the store for authentication and past the time to return it leaves me no options. (Other suggestions not offered by LV Corporate- simply ending the call by saying if there is nothing else I can do for you, Goodbye and hung up. Obviously LV does not wish to stand behind their product, nor is customer satisfaction at the top or anywhere on their list. This is not the first purchase at this location or on-line. I have a long purchase history with them. I would advise ANYONE seeking to buy an LV Bag, do so with extreme caution and ask to see associate verify the authenticity before purchasing. I am at a loss now, $2700 questionable dollars spent. When I explained it's like buying a $10,000 diamond ring without an appraisal only to find out when you go back to have it cleaned it is a FAKE, the concierge showed no additional concern or offer help to me. So much for LV being an exclusive designer. It's in name only! Buyer Beware!!!!!! read more

I've came to this place very often in 2024, every single time I go into this place it just gives me the weirdest vibe, the workers are so judgy and treat you like you will steal so they watch you meticulously and when they finally come up to assist you they're annoyed you're still looking around or undecided. The women working here are rude and commission hungry and honestly, this is probably the worst LV in the UNITED STATES! Nothing is ever in stock, the people are rude and their pricing is higher than online items. Ridiculous. Shop online where you won't be judged and you'll save money as well. read more

Excellent service from Jennifer Parker. Stopped by to see about a hot stamp for my new soufflot bag. She met me quickly, and was able to arrange my hot stamp within an hour while I did some other shopping. I wanted my stamp lower, and she didn't think she could do it, but she surprised me with the initials right above the factory stamp and I was so pleased. I'll be reaching out to Jennifer for my next bag because her customer service is outstanding. read more

Louis Vuitton - Tag with gold - Leather Goods Near Me - Pittsburgh, Pennsylvania

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Was out at the RP mall as the boy needed his Apple iPhone 13 pro fixed. While awaiting the repair stopped into LV as my daughter's birthday approaches. Nice shop with a selection of various things (but I wish they sold "flip-flop" style sandals, as my daughter loves them). Typically I buy LV online, but the prices here match the website prices nicely. The white/blue lettered boy's sneakers are a hoot, and he also liked the black/grey checkered Sperry styled loafers. Sunglasses, scarves, knit hats...lot's of great stuff to be found here! Nice store with a friendly staff. read more

Customer come to your LV store we are spend thousands of dollars easily. And we are deserve a good customer service. But not what you think. I came to buy the wallet, the staff is very rude with the attitude. He is an employee but he think he own the place. The way he talked to me the way he took the wallet from my hand go to wrap it up just like he took off from someone thief his stuff Manager need to train the staff better I think from now on I will buy LV online or go to the Gucci store cross of your place read more

The service is second to none. The product is equally as good. Hard to find anything to say except I wish it were not so expensive but then anything worth having is expensive read more

So I've been eyeing up a new bag online for about a year. Was just going to order online to avoid what I (unfairly) expected to be uppity sales people. Was in the area for lunch so stopped in and I couldn't have been more pleased with the entire experience. The person who greeted me was so kind and my sales person William couldn't have been nicer. Mentioned a wallet -he brought over 4 to look at and discussed pros/cons of each. Got the bag I was interested in seeing very fast and wrapped my things nicely but quickly also. While I was waiting for him another salesperson made sure I was being helped and the person that greeted me originally asked if I ended up going with what I came for. I've read some other reviews here that describe bad experiences and mine was honestly anything but. I won't hesitate to come back (in a year or so!) vs buying online. A+ for everyone there. read more

If you need something from LV you should go see Christian hes a young guy that works in the Ross Park Mall Store. I have visited this store a few times in the past and nobody gave me the time of day. I had some time so I stopped in and he helped me with a $2K bag for my wife and sneakers for myself. What a great guy to work with with an excellent attitude and very knowledgeable about LV and all the new items. read more

This store is the definition of pure chaos! The wait times are over an hour the workers are incompetent .. I have never been to a store that operates the way this one does. Just order online read more

Workers here are extremely rude with an unnecessary attitude. Would not recommend coming here

Admittedly, we have shopped at various Louis Vuitton stores throughout the United States; however, this is by far the worst store with the most incompetent management that we have ever experienced. These leaders couldn't effectively manage an off-brand retail outlet, let alone a high-end fashion store. Buyer beware. Try to avoid interactions with store management at all costs. There are effective sales experts at this store; however, you need to seek them out and be clear that you are not interested in dealing with the store management. Best of luck if you must shop at this location. read more

One of my favorite stores in Ross Park Mall by far! The sales associates are very professional and nice! I have had great experiences here. My sales associate, Hollis is the best! She found me the correct bag that I wanted and had it shipped to me in 2 days! read more

Very sorry to have to report a terrible customer service experience with Louis Vuitton. I bought my wife a very nice birthday present (NeverFull GM in Damier Ebene Canvas) and within the first few months the handles started cracking. She took it back to the store (Pittsburgh Ross Park Mall) and dealt with Rachel. She was neither helpful or professional. Per the manager, LV has issues with this product all of the time yet they would not exchange or replace the bag. A repair will take two months. The repair comes with no guarantee of quality. For a brand whose premise is a superior customer service experience, they are failing. If you are in the market for an up market bag, please do yourself a favor and find a store which actually values their customers. read more

I have made a few purchases from the local PIttsburgh LV store and both transactions were extremely smooth. The only thing is at the time I could not go into the store so they helped me and carried my bags out to the car for me. They went above and beyond to make the experience good. I hope I can get the Nike X LV sneakers coming out soon. read more

This Louis Vuitton is the first stand alone store in Pittsburgh. It is in Ross Park mall near Nordstrom and Tiffany's. They offer a great selection of belts, purses, luggage, sunglasses, jewelry, wallets and accessories. I wish they had shoes! Oh well. The salespeople are sometimes snobbish but, that is some of the salespeople at all Louis Vuitton stores I've been to. I have a few belts and wallets. Nice store though. read more

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Two words-top quality. I could also say-my favorite. (Insert smile here). Top quality equals top prices. LV lasts forever and holds it's value. Vintage pieces are still worth a lot of money. While their pattern changes or they add different designs, their original logo/design is my favorite. My dream would be to own a set of luggage. Of course what you would pay for the luggage could be the same amount for a very nice trip abroad. BUT you could hand it down for generations-like a piece of family jewelry. Their sales people are very nice. I went in looking for a cross body bag. They had a couple of different styles to choose from. No matter what you pick you will be happy with your purchase. Some might say it's an investment. read more

Horrible customer service from top to bottom of the company, in store and on phone. Purchased a bag, returned it because my girlfriend wanted a different, one so I reserved the one she wanted with the sales associate, gave my card info and name to her and she said I was the only person in line to get this particular bag, and said it would be in within a month. Not only was the money never refunded to my account, but also I was charged TWICE for the same bag! Upon realizing this, I called their customer service #, they tried to contact the store, couldnt get through, told me I would hear back within 24 hours from the store manager. This happened 3 times without hearing anything back from anyone before I decided to drive back to the mall, where I hoped I would receive a higher level of customer service. Unfortunately, however, I was only disappointed yet again. I was in the store over an hour before they figured out what I had been telling them from the beginning, that I had been charged twice. They obviously refunded my money as I returned the bag, so when I asked about the status of my bag on order/reservation, they told me that it would be months before that bag came in. I told them that the woman right over there told me it would be a few weeks to a month at most, and that I was the only person in line for this particular bag. They said neither were true, but because of my bad experience, they would move me to the front of the hypothetical line. Nice of them to do if it's true, but unfortunately because of the lies I've been told already by customer service and sales associates alike, until they call me and tell me the bag is in, I don't hink they care at all about my sale. Worst customer service ever, especially in the luxury product/service market. LVMH needs to step it up because at this point I don't think I want the bag anymore and will be telling everyone about my bad experience, and from what I've read elsewhere, I'm not the only one to experience this level of customer service, or lack-thereof. read more

The sales people were more concern about being on the their cell phone then making commission!

Horrible service! Order an item in store on 1/10 was told it would be in in 2-3 days. They would call and email when it is in. Called today 1/23 to inquire. Beware there is no way to contact them directly. The number on the website takes you to a global service center that is of no use. They can not even get the store to pick up the phone. I was told the store received the item on 1/12. I am going to the store to have my account credited and will ask them to shove the item deep. read more

I brought in my Louis Vuitton Tiaga Checkbook Wallet that I received as a gift a few years ago. I was hoping to have it hot stamped on the spot (as, ahem, Tumi does), but LV's turnaround time is usually about a week. No big problem. Thankfully, they were gracious enough to ship it out to me for free since I was headed back to Boston and when they sent it back, they even were kind enough to include an extra dust bag for me to store it in when not in use. Great service; professional team. Yes, it's crazy expensive but the quality is discernible and well worth it, in my opinion. read more

Really great experience at the Ross Park Mall store! I went in knowing exactly what ( I thought) I wanted and was met by Will who was amazing. He showed me the handbag I was there for, then he brought out about 5-6 other options that I never would have even thought to look at. We talked through the pros/cons of each and while I ended up with the bag I went in there to buy, exploring other options was wonderful and I will definitely consider them for the future. Customer service is so important and Will is a gem in that store! read more

If your looking for the perfect classy bag to catch everyone's eye Louis V is defiantly your guy. I have the keychain pouch. I got it for my 18th birthday. My friend loved it so much i promised her for her 21st birthday i would buy her one too. bestie goals right? One of my favorite designers ever. Looking to purchase more in the near future. thank you god for giving me the opportunity to support my high maintenance needs. I recommend to anyone! read more

Had to get a retired piece repaired. Absolutely content with the price they charged, it's basically a "new" bag! The employees here are very friendly! I didn't find them "snobby" at all like the other person noted! When you work in retail it's a little harder than other jobs, especially whe dealing with the public! read more

Excellent Customer service from Jessica! Took the time and pictures to help me decide!

This was my first time visiting a Louis Vuitton store ever, and it was an awesome experience! I expected the sales consultants to be snobbish however they were very helpful and kind. I told them exactly what I wanted and although it wasn't an outrageously expensive item they helped me every step of the way as if it was. I have never bought anything from expensive designers such as Louis Vuitton or Burberry, however you bet I will continue to after being treated so nicely here. Don't make an LV purchase without going here first! read more