Outstanding service,, expertise, and value with a local flair. This is your go to place to obtain residential and commercial smart technology solutions. We recently relocated to Durango and we needed to transition the existing security system (Elan) to include video monitoring. Dusty was outstanding with serving our needs and as per my request offered consultation so that we can expand my system with required audio / visual equipment. We enjoy home automation and music and have utilized several systems iin previous homes. The solution as well as the existing system is exceeding our expectations. Combine that with the service and professionalism of this company and you will get value at very competitive pricing. read more

We purchased a video/audio amp from Louise's and they installed it about a year ago. Perfect job. The system sounded way better than ever before. A professional job and they showed us how everything worked - in terms we could understand. Very patient. A year later I evidentially pushed the wrong button on the remote and we suddenly had no video. Sound on the TV but no video. I thought the amp was a problem. Took it in and they immediately saw that I had pushed the button that changed the video feed - go figure. No charge. I went back home and reinstalled the amp, followed their suggestions, and it works perfect. They treated me super nice and were understanding. What a pleasure. When the TV itself craps out, we will buy the new one from Louisa's - the best. As a bonus - they take Covid19 seriously - masks, etc. - a total professional audio/visual shop. read more

Update from my previous post... While even though a very unfortunate situation transpired with a family member at this store, and afterward an even more unfortunate exchange with an associate manager took place over the phone - I can say that after a conversation with the owner of the store, I am confident that this type of situation will not be repeated in the future. While I do still believe they have a poor selection and they have priced the vast majority of their consumers out of the marketplace by selectively carrying only the highest quality but the highest priced products available, I am confident they will be more apt to listen to their customers, engage them, and therefore help them find the right solutions to fit their needs even if it means going to a different store. I hope to hear that this store does find continued success in the future, but also continues to learn from their mistakes. read more

I love Louisa's. We use them for all our personal electronics needs and we refer them to all of our clients and customers as well in our real estate business. They're the most knowledgeable and professional folks in the business. They're responsive and available, and they do a fantastic job of assessing a project, recommending solutions and executing installations within your budgetary guidelines. It's great to work with a locally owned company with such extensive technical expertise and exceptional service with basic electronics all the way to the more complicated home automation and security solutions. read more

This place sucks!!! They charged me 60 bucks for a late fee for a movie and then never told me about it and it went to collections. Movie selection is also horrible. Over priced electronics. Will never shop there and tell everyone I know not to go there either. read more

Very snooty the guy actually talked me out of a sale and acted like i wasn't good enough to be in his store. very little inventory and very high noses. I would recommend going to walmart to get better customer service lol.. Least they treat you with a half an ounce of respect. read more

I bought a wireless router for my office at Louisa's today. The salesman, Jeremiah Herman, volunteered to set it up for me before I took it to work. I went and had lunch, and an hour later I picked it up. At my office I had trouble connecting due to a password issue. Jeremiah offered to drive to my office and get me up and running. He showed up in less than 30 minutes and 10 minutes later my router was working like a champ. Thanks, Jeremiah. You give new meaning to value-added! read more

Everyone at Louisa's provides superb, friendly service and support. They are extremely knowledgeable about their products and peripherals, and will be your best advocate in direct contact with manufacturers for warranty issues. This is home-town personal support at its best. read more

For anyone looking for home electronics needs, from the stylish flat screen that graces our living room, to the Sonos system throughout, this is the store for you! Don and Ericka and their whole team go above and beyond to help and their customer service is paramount! As a real estate professional, they are on the top of my recommended list for clients seeking to dail in their home. As a board member for our HOA, they spent time to meet with us and talk through security system options that perfectly met the needs of our residents. From the not so tech savvy (me) to the audiophile (my sweetie), the Louisa's team takes time to understand the level of your needs and what you want to achieve, and then they seamlessly make it a reality. It is so important to support locally owned and independent businesses! Our community depends on it! Not only are you working directly with your community by choosing Louisa's, you are choosing great customer service and making new friends! read more