Decent enough place but the pricing is a complete scam and there is no real way to see your charges…read moreup front. The website lists anything from $40-60 a day but it's going to be over $100. Just plan for that and it'll be ok. After coming here for years I finally asked about all the extra charges and the staff got very angry and defensive. I was told all hotels charge 3 days for a 2 night visit.. the day you arrive, the middle one and pick up day.. why am I suprised. (that really happened). I actually tried to make clear it wasn't a money thing and offered to pay double just so we could have a discussion about all the charges but even that didn't work. :) Just plan on $100-$120 a day and if they offer you a bathing or grooming session know that is going to cost the price of the Bathing AND an additional day charge for the dog staying late to have to done. (again.. double) I think its that they list a "lodging" charge but then also have a "Spa" charge so you're paying separately for the day and the nights but thats not really disclosed anywhere and they don't want to explain any of the prices or how they got there.

Great staff - kind, respectful, caring, accommodating to client's needs. Beautiful facility -…read moreclean, well kept, even decorate lobby for holidays in professional hi-class form. Lobby has numerous pet products like odor eliminating candles, pet toys, snacks, dog biscuits, cute pet attire, & much more! In-site grooming as well as DIY bath wash. Staff works with dogs in their own weight/size range with agility courses, cognitive games, sensory games, playtime toys and even a swimming doggie pool to splash and enjoy in the summer heat. Highly recommend!!!

One of the best self dog washes I have been to! Many choices for the soap and love that it's…read moreincorporated with the water nozzle. I have a big fluffy dog and the dryer is exactly what I needed. I didn't leave with a half wet dog! Will definitely make the drive to come here again.

Shelby groomed my bischon and he never looked so good! Strongly recommend her and this business!read more

Having a veterinarian that you can trust is essential, esp. when you are a "Pawrent". We have been…read moretaking our cats to this office for about 10 years. Our vet is Dr. Lane Smith who is such a personable, compassionate, knowledgeable and caring person. He takes the time to examine our cats, make an assessment and the necessary steps for treatment. We may only see the vet once a year for the routine exams but it feels so personal and are never rushed. We've interacted with some vet techs and who are also knowledgeable, personable & gentle with our cats. It can be such a stressful time during the visit as our cats can hear and see dogs whining or barking so the techs can put them at ease and take care of business in the back as quickly as possible. We've had different visits ranging from a simple routine exam to treating allergies, teeth cleaning, diagnostic tests, stomach ailments, infections and labs. For minor procedures, we've received followup calls to see how our cat is doing the next day. I even remember during the Pandemic in 2020, we were able to take our cat to get a routine exam and vaccinations. We parked our car outside and the techs took the carrier in and back out. Everything was done swiftly and professionally. This recent visit, we took our cat in because of some bumps on his skin. We weren't sure what they were and it turned out to be allergies. After a thorough explanation we decided on an antibiotic shot to treat the symptom. Allergies were bad this year for everyone even our animals! A few years ago, we had an older cat that would be hit with seasonal allergies and seemed miserable and Dr. Lane actually made a house visit to administer a steroid shot to make her feel better. We appreciated that personal and caring service and I will always remember that. My husband actually met Dr. Lane at my husband's previous job so they know each other on a personal level. That helps! If our cat is having issues, we can usually contact him or the office and get a visit the next day and sometimes they'll fit us in that same day! The front desk clerks are efficient and helpful as well. Ambiance: There's a beverage area in the lobby where you can get Keurig coffee and a small refrigerator with beverages while you wait. Rooms have health-related pamphlets. I like how I see Bible passages in the decor and it makes me realize where the values and compassion project in the office's customer service, care, demeanor and dedication. I highly recommend this office!!

The entire Smith & Shedd family have been kind and loving to my two pets for over 9 years. They've…read morealways been professional and knowledgeable when my pets have had any type of medical issues.

Whatever you do, don't tell her your possibly going to use her service, I did that, told her I…read morewasn't sure of the date yet for the week of Thanksgiving, 3 weeks before the date, I let her know we couldn't decide about going, so we didn't need her service, she demanded..$30.00 for a reservation that I had NOT confirmed, because it's only confirmed when you send a deposit. Threatens getting a lawyer, letting other pet sitters know... that I didn't pay for a reservation that I didn't have, even her contract says you have 72 hours for cancellation , I gave her 3 weeks, and she said it was last minute. Having said that, I liked the care she gave to our cats.

If I could give zero stars, I would. I hired Lindsey to take care of my two dogs while I was out…read morefor the weekend. She was supposed to make two visits in the evening, and two visits in the morning. I gave Lindsey my garage door opener, and the key to the door that leads from the garage into the house. Lindsey did not show up for the last evening and the last morning. I know this because I have a smart garage door opener, and I have an app on my phone that tells me when the garage door has been open and shut. NOBODY entered my garage on Saturday night or Sunday morning. When I got home and figured this out, I confronted Lindsey. The only thing she could say was that I was wrong, and she was there. I sent her a screenshot of the app for my garage door opener that shows dates and time stamps when the garage door was opened and closed. There were timestamps for the first two visits, but no timestamps for the third and fourth visits. She continued to deny and tell me that I was wrong, and that she made all four visits. Then she proceeded to berate me about my "dirty" home. What does it matter What my home looks like? She is there to take care of my pets, feed them, give them water, give them their medicine and leave. I even told her she didn't have to spend any extra time playing with them or petting them and they would be fine, since I have a doggie door, and they can go in and out as they please. She didn't even have to take them to the bathroom. I paid Lindsey around $150 for four visits, and she only made two visits. When she reads this review, she will probably get very defensive and spew some nasty stuff about my Home or about me, because that's how she is. Instead of apologizing and taking responsibility, she goes on the offense to make you sound like you're lying and being deceitful. Even though you have proof that she didn't do what she was paid to do. That's the kind of human being she is. Irresponsible, unprofessional, unkind and a liar. Even when she was confronted with concrete proof that she had not been there, she continued to lie. Do yourself a favor and find somebody else to take care of your beloved pets. There's a good chance they won't be fed and they'll be without water, and she's going to judge you for the appearance of your home.

One star as in imagine being a loyal client for 10 years, calling a manager to discuss a singular…read moreinteraction related to rudeness from a staff member, and hearing "We love your dog, we just wish we felt the same way about you as clients."

After 10 years of being a Pawderosa customer, they've lost my business for good…read more I am the type of person that likes to build a relationship with a company or service and stay there long term, so it didn't bother me that Pawderosa didn't have all the bells and whistles (like included daycare with boarding and live camera feeds) their competition has. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things. I've personally referred dozens of people to them over the years, which I now greatly wish I could take back. A few weeks ago, Pawderosa asked their customers to fill out a survey to ostensibly help them improve their service. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. I am a business owner, mom to a toddler, and I have 2 pets as well, so trying to find time to drop off my dog without running into their closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Fast forward a couple of weeks, and my wife arrived 5 minutes after 12 to drop off our dog. She called me and I said "Oh no worries, they told us just to call them if this happens so I'll do that." I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we'd be able to clear the air and receive an apology for the rude treatment. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to in a professional setting. Hannah called me from her personal cell phone (perhaps to avoid the call being recorded on the company line, but that is pure speculation) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour as instructed. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me "no one" and that she's the top of the line due to the owner being a busy entrepreneur who doesn't speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. But either way, I took the hint. Hannah and Pawderosa management were letting me know that they don't need my business and to not let the door hit me on the way out. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah's message, saying that I am "a bad vibe," "hostile," "irritating" and that I am a "problem client." Amanda's idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. She asked what specifically I have done to warrant these descriptions of my character, and Amanda said "well I don't know off the top of my head." When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my "vibe". Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it's a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a "problem client" as accused, and I did have some constructive feedback for them in 2017 -- nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I'm back in high school being gossiped about by the mean girls.

We absolutely LOVE this bakery! Alexis and Esther have always been amazing and wonderful to my dog…read moreMolly every time we see them along with everybody else on their staff. We've been devoted snack subscribers for years and have bought medals, accessories, and birthday cakes from them. We once had our snacks mailed to us and the mail man never delivered it to our house. I reached out to them on this and without hesitated made sure we received our items again. I have always trusted them with all the snacks they make and have always trusted their suggestions on questions I ask regarding snacks that would be suitable tor her as she gets older. Without hesitation I HIGHLY recommend them! Such excellent customer service.

Thank you for contacting me. I wish there was a sign to see the front desk at your boutique, since…read moreI was a first time customer. Nonetheless, I picked up the cake and even though I wanted it yesterday it was the cutest thing and I am so happy with my purchase . Thank you so much 5 stars! My dog loved it and the little treats and a stuffed animal from your boutique!

I'm so happy to find this place , my two dogs hated the place they were grooming…read more Groovy is always so nice and friendly and helpful, labradoodle cuts , bath , ear service, eyes are always clean Staff very nice. And easy to get to when coming and going down I-10 Highly recommended them for dog owners with breeds that need grooming

I was so worried about leaving our dog at a kennel over the weekend but this place is amazing. They…read moreshowed our dog so much love and I can tell she had so much fun. She probably didn't want to leave. Lol The owner was very nice and professional and the property is beautiful.

Dr. Shaw & Dr. Gil have been seeing our pets since they opened the doors in 2017 between Herbst…read more(sister clinic) and this location. They have always treated my pets like family and are so compassionate. Please don't listen to the negative reviews, they are typically from clients who didn't get their way or treated the staff very poorly. The entire team has always been kind, supportive, and great with our pets. They truly love each pet that walks through the door - even my difficult ones. They are SO patient with my overly anxious dog and make sure he feels comfortable and safe before beginning any treatments. They always aim to ensure your pet has a positive experience and are very honest about if they feel like it's going south and they don't want to stress your pet out so they will give other options. They DO care about your pets experience. They DO care about their clients.

Absolutely love Dr. Shaw and all of the staff. We have bern…read moregoing there since they opened. Great service! Our mini schnauzer had to have dental surgery and they were so good with her. She also has had skin allergies and they treat her so well. We recently moved from Texas to Pennsylvania. Our wish is to find a vet as caring and knowledgeable at our new location.