My experience at petsuites is strictly daycare, but my dog loves to come here for day play. Yes,…read moreit's expensive, and they will charge you for anything extra. However, obviously daycare for your pet is a luxury! It's easy to schedule, drop off, and pick up your pet. The front desk can be slow moving if they're busy, but the staff is always very kind to my dog. I appreciate being able to watch my dog play through the live cameras. I have caught lots of cute moments of my dog playing and interacting with staff members. Including one of the employees picking him up and rocking him like a baby!!! LOL! So, yeah, it makes sense why he always wants to go back!!!

Many activities and photo shoots! So much interaction with your pets while at PetSuites! And if…read moreyou go just mention LAYLA referred you and maybe your pet and LAYLA will receive free gift! LAYLA just celebrated her 1 year anniversary with PETSUITES! Yay !

Amy is AMAZING! The Pet Whisperer. First time we left our little man (teacup Yorkie) and we were so…read morenervous especially when he got sick a few days before we left. I advised Amy and she said no problem; she still accepted him. Amy meant it. She was reassuring and took such special care of him. Amy also sent us pictures and texts letting us know how he was doing. He had such fun and was so happy when we arrived playing with the others. The Ultimate Pet Sitter. She truly loves all her babies and your baby will be loved so well and taken care of. So glad we found her!

Amy was very caring and thorough when taking care of our two dogs while we were on vacation. She…read morekept us updated via text and kept a little journal of her visits. She was also a vet tech so had no problem in administering meds (eye drops). We also let her know that she didn't have to walk our dogs (one is a little rambunctious on walks), but she insisted on doing it for their health and happiness. Will definitely ask her to dogsit in the future! Thanks Amy!

I honestly don't like giving one star ratings but I am truthful with my reviews and this one is no…read moreexception. I hired Lauren for a second time to pet sit for 5 days, 2 scheduled visits a day, mornings 9am-11am and evenings 6pm-9pm. Even with the instructions that were on the website she uses for communication and the notes that I left around the house, Lauren didn't follow any of these things. Her services were well below poor. She came at whatever time was convenient for her meaning my pets had to wait to be fed and let outside to relieve themselves well into the late afternoon and early morning hours between 12am-130am. I left instructions on cleaning my dogs paws off before letting her come back into the house so mud was tracked on the carpet. Lauren ignored this and even made a mess herself. There was evidence that she used our bathroom and muddy shoe prints on our rug. I'm guessing because she did not adhere to the routine and schedule I had in place and paid for, my pets were very stressed and had diarrhea, not only just in the litter box but on pillows as well. If Lauren had been coming to the house regularly, she would have seen this. Had she been doing her job that she charged me for, she would have noticed the mess and my pets being stressed out and could have contacted me. My pets veterinary information is on her website and I have probiotics at home. This could have easily been cleared up but she didn't do her job properly. Halfway through the 5 days, communication was scarce. I had to contact her to figure out what was going on. She finally gave me some wacky excuses about her phone being in a repair place due to it being broken. Even if that were true (which I don't think it is) she claims that you have to put all communications in her website just in case she can't make it to a scheduled visit, that way someone else has the information. If she had people working for her, she should have someone that can relay information to her clients. Despite there being cameras all over my house with time stamps, Lauren still choose to lie to me. I caught her in several lies like the one I just described. One day my neighbor contacted me to let me know that some packages were on my porch all day (delivered early in the morning) so they brought them into their home so nobody would steal them. I asked Lauren if she had noticed any packages on my porch that morning and she said she hadn't noticed anything but would check when she came during the evening visit. Had she actually come in the morning like she was supposed to, she would have seen it. The last day she was scheduled to come by the house, she kept texting me to ask me what time I would be home. She texted me several times asking me this and I know it was because she was trying to see if she could get away with coming to my house super late again. This was the first time that entire week that she constantly communicated with me in a timely manner. When we finally did get home we noticed litter boxes were not cleaned properly, dirt/mud on the floors, carpets, and rugs. Our dog was not fed properly. Our cats were sick and stressed. My house was a mess and I never leave it like that. Nobody should have to come home from vacation and have to vacuum and do laundry. I did try to communicate with Lauren about a refund but she did not contact me back. I knew I wasn't going to hear from her so I contacted my bank and had them reverse my charges and do an investigation. About three days later, Lauren contacted me through text and said she was on vacation and didn't have any cell service (which I think is another lie, I'm sure she took a couple of days to construct an excuse). By that time, the investigation had already begun and I knew that i would never deal with her again. Moral of the story is do not hire Lauren and her company to watch your pets. They may be neglected like mine were, the risk isn't worth it!

We have hired Lauren several times in the last 6+ years. I have four dogs and they love her. One of…read morethem is on medicine and she has always been able to provide them in a timely manner. At times, we have had to leave for weeks at a time and she always comes during her scheduled meetings to make sure my dogs are well taken care of. There was a time during Covid days where she was very short-staffed and we did have a couple of problems with visits, but they were quickly resolved once we had conversations. There has been a couple of times where one of our dogs managed to get out of his kennel and since I caught it through the cameras and texted her, she has headed to my place to solve the situation. Overall, I find Lauren very responsive and willing to follow instructions. We will continue hiring her.

If your dogs think they're family members as mine do, Nicole's is the place for them. She warmly…read morewelcomed them into her home where they had full access to lounge inside, or exercise in her nice (and clean) fenced in back yard. She even takes them for daily walks around the neighborhood. They are not kenneled and she treats them just like her own dog Mia, who is a wonderful play companion and wore my boys out! Nicole is very present and professional and takes her business seriously. I appreciated the daily text updates and pictures. No stress about leaving them with her, not even sure they wanted to come back home with me. Highly recommend, won't ever board my pupps elsewhere! Thanks Nicole!

We had a great experience with Nicole. She sent us updates and photos of Luna so we knew she was…read morehaving a great time and getting along with the other dogs. We really liked that she was able to be out and about and not cooped up in a kennel like at other boarding businesses. We will definitely use Nicole in the future!

This is NOT the place it used to be! After a 5 nights stay, my poor dog smells really bad, has been…read morecrying since I picked her up for 2 straight hours, lost a lot of weight, and now has fleas on her. No leftover food or treats were returned to me because then I could have seen how much she had been fed, which couldn't have been much by how much she's lost! I asked to see where she was staying when we dropped her off because I paid for a "deluxe suite," and they refused and referred me to photos on their website. They claimed people walking through there get the dogs barking. So are your employees invisible then? Because they have to walk through there. Those photos on their site could have been from anywhere! I guess they aren't washing bedding between pets either, or my dog wouldn't have fleas because she had none when I dropped her off! She wouldn't have smelled so bad either. She doesn't play with other dogs, or go to dog parks, so there is no chance from getting fleas that way. This place used to be a LOT better than it is now. And the smell when you walk in the door will knock you over. Never smelled that bad when we used them before and that was in the heat of the summer! Also, it was really hot in there this morning when it was only 65 outside so it's not even kept cool for the pets. It's supposed to be climate controlled. So, disappointed in this place! Idk if they are under new management or what because we haven't used them since 2024, but my dog will NEVER stay there again. My daughter's cat also unfortunately stayed there in a "deluxe suite". It's nothing more than a small cage she is kept in like at a shelter. There's NOTHING deluxe about it. I specifically asked them to leave her travel crate with her because my daughter put a shirt in there that smells like her to comfort the cat, when I picked her up they got the travel crate from a storage room and the shirt was still in it. This cat loves her travel crate and when the guy handed her to me in it he said, "she hates the crate". No, she loves it! She lays in it in my daughter's apartment during the day sometimes because it comforts her. Idk what they did but she was acting like she didn't want to be in it at all! She meowed the entire way home. She had been silent on the ride there to drop her off though. The cat smelled bad, too. So, we paid a fortune for them to neglect our animals, and not do what we asked, and refused to let me see where my dog was staying (suspicious), and charged me for a "deluxe suite" (crate) to keep the cat in. Complete sham! Why is it so hard to find a place that will take good care of your pets for you when you have to travel?! Lastly, I got pictures of our dog every day and she looked sad in all of them. But my daughter only got any photos of her cat the last day she stayed there. Pretty sure that was the only time they let her out of that crate! I don't trust these ppl and my babies will NEVER stay there again!

I had previously used this facility for boarding, but unfortunately my most recent experience was…read morevery disappointing and raised concerns about the level of care provided. After my dog's stay, both of my dogs returned home smelling strongly of urine/ammonia. At the time, I brushed it off, but after this recent interaction, it feels more concerning and worth noting. I was recently informed that my dog could no longer be accommodated due to his need for a male wrap (diaper), which they described as requiring "medical-grade supervision." This was surprising, as changing a male wrap is a very basic and routine task that pet owners handle daily without any specialized training. Many boarding facilities are also able to accommodate this without issue. What was particularly frustrating was being provided with "hygiene guidelines" for diaper use, while at the same time being told their staff is unable to remove and replace the wrap during normal potty breaks. That is a fundamental part of maintaining proper hygiene. Avoiding that responsibility while citing hygiene concerns feels contradictory and misleading. In my experience, proper hygiene in a boarding setting comes from consistent, attentive basic care. Given the odor my dogs returned with, it raises concerns about whether those standards are being consistently met within the facility. Overall, this felt less like a true limitation and more like a lack of willingness or capability to provide standard care. I will be taking my business elsewhere to a facility better equipped to handle routine needs.

Loved it the other day. They had different vendors there for their anniversary. Even took…read moreprofessional photos of my dog which I loved. Even had an agility course and my dog loved it.

I took my first pup to Stephanie before she moved to her current facility. Tyson earned his CGC…read morecertificate under her training. Jenna joined day care as soon as the facility at Kenwick was opened. Lilly and Courage started daycare as soon as they were adopted. The pups love coming here. I am especially impressed by the enrichment activities provided. It is hard to make time to take the pups to a group class, and the training that they receive during their weekly visit is a real help. The pups get their share of social interaction, play, some group and individual activities. Jenna took the Reactive Rover class and really benefitted from the training. Courage is taking her first Sidekick class. Lilly will join a class soon. The owner, Stephanie, and manager, Maggie and staff genuinely love dogs. My pups love them right back. I eagerly look forward to the report card for each of my pups at the end of their visit! What happens at day care does not stay at daycare The photos are taken from the reports sent for my pups.

Whatever you do, don't tell her your possibly going to use her service, I did that, told her I…read morewasn't sure of the date yet for the week of Thanksgiving, 3 weeks before the date, I let her know we couldn't decide about going, so we didn't need her service, she demanded..$30.00 for a reservation that I had NOT confirmed, because it's only confirmed when you send a deposit. Threatens getting a lawyer, letting other pet sitters know... that I didn't pay for a reservation that I didn't have, even her contract says you have 72 hours for cancellation , I gave her 3 weeks, and she said it was last minute. Having said that, I liked the care she gave to our cats.

If I could give zero stars, I would. I hired Lindsey to take care of my two dogs while I was out…read morefor the weekend. She was supposed to make two visits in the evening, and two visits in the morning. I gave Lindsey my garage door opener, and the key to the door that leads from the garage into the house. Lindsey did not show up for the last evening and the last morning. I know this because I have a smart garage door opener, and I have an app on my phone that tells me when the garage door has been open and shut. NOBODY entered my garage on Saturday night or Sunday morning. When I got home and figured this out, I confronted Lindsey. The only thing she could say was that I was wrong, and she was there. I sent her a screenshot of the app for my garage door opener that shows dates and time stamps when the garage door was opened and closed. There were timestamps for the first two visits, but no timestamps for the third and fourth visits. She continued to deny and tell me that I was wrong, and that she made all four visits. Then she proceeded to berate me about my "dirty" home. What does it matter What my home looks like? She is there to take care of my pets, feed them, give them water, give them their medicine and leave. I even told her she didn't have to spend any extra time playing with them or petting them and they would be fine, since I have a doggie door, and they can go in and out as they please. She didn't even have to take them to the bathroom. I paid Lindsey around $150 for four visits, and she only made two visits. When she reads this review, she will probably get very defensive and spew some nasty stuff about my Home or about me, because that's how she is. Instead of apologizing and taking responsibility, she goes on the offense to make you sound like you're lying and being deceitful. Even though you have proof that she didn't do what she was paid to do. That's the kind of human being she is. Irresponsible, unprofessional, unkind and a liar. Even when she was confronted with concrete proof that she had not been there, she continued to lie. Do yourself a favor and find somebody else to take care of your beloved pets. There's a good chance they won't be fed and they'll be without water, and she's going to judge you for the appearance of your home.

My pets love this place!!! Over the years I have boarded 2…read moredogs and 1 cat at this establishment. My animals have always been given nothing but the best care! The buildings are very clean, the staff is great with the animals, and they have no problems calling with questions or concerns to make sure that your pet is okay. My latest dog is very clingy and doesn't like being far from me. Our first visit we had some issues getting him to go in the back while I remained in the front. They handled him so well. Since the first visit, he just heads back, no second thought to me....this tells you how well they treat your pet! I'm very, very happy with Home Away From Home. They give military discounts and senior discounts.

The check in is easy if you have done it before. This is Ziggy 's 4th time there and Zyon's 2nd…read more They are good with both the dog and cats. The dog is going to suffer separation anxiety, he is seldom away from us for even a couple of hours.