I love this shop so much. I have a disability that affects the shape of my feet, and I have always…read morehad an awful time trying to find shoes. When I was a kid, my mom would offer up $20 to the salesperson who could find a pair of shoes that fit, didn't hurt my feet, and that I liked. So when I got new orthotic insoles recently, I was prepared for more of the same. I decided to give Heel to Toe a try because I saw that they also do orthotics, so I figured if anyone could help, it would be these folks. They did not disappoint! While I didn't find anything in the store that day, the staff was so incredibly helpful I knew I had to buy from them somehow. They took the time to measure my feet (turns out they're wider than I thought), talk to me about my issues and what I wanted, look in the back for overlooked shoes, and then finally brought me manufacturer catalogues so I could order them. They knew which shoes would be likely to work and which wouldn't, which saved me a ton of time and frustration. I ended up buying two pairs of boots, and they both still look and feel amazing. Thank you, Heel to Toe!

Long time customer. Went in today a week before Christmas and was informed the shoe I wanted was no…read morelonger able to be ordered. When I asked for the exact name of the Dunham Cloud I was informed also that she "wasn't going to help me shop somewhere else." In doing so she insured that after that last pair I would only shop elsewhere. They undoubtedly assume I would buy somewhere else and never come back. They are not the store I remember.

The work that was done on my boots was better than I could have expected. Everyone of the 5 pair…read morelooked better than new. The work was finished when promised, and the price was more than reasonable.

Got my Iron Rangers resoled at Fred's. Stitching is crooked on the right boot. Response from Fred's…read morewas the stitching will be strong and not impact durability. OK, but not thrilled since it looks bad. I do't wear these boots too often since I have several pairs. i just noticed they also scraped the leather with the stitcher on the same boot. The leather is actually a little thinner now in this spot. The scrape runs parallel to the welt in an area where normal wear would not cause the scrape. In addition, the scrape shows up in a picture I took immediately after the resole. It appears they covered up the scrape with brown polish or another shoe product. They did not mention any of the issues when the boots were picked up by a family member that lives near Peoria. Do not recommend, and I will not use them again.

Great communication and my Louboutin's look new. It was totally worth it. After wearing these shoes…read moreon the city streets a few times my red bottoms were damaged.

I've gone to Trujillo twice this year and will definitely go again for future shoe repairs. I've…read morerecommended him before and will do it again. He listens and asks questions, does fantastic work, the time waiting for repairs to be done has been under a week in my experiences, and I was satisfied with his pricing. Please note I didn't receive an estimate for repair costs but paid when I picked up my shoes. The first time I went in was July 2012. I had a pair of Steve Madden fashion boots I purchased from a Payless store in Iowa that previous November. Within 5 months of continuous wear, the soles were coming of the shoes from the heel and the heels themselves developed holes that definitely fit the 'eaten away' description. I took the boots to Trujillo and he gave me his honest opinion-he would do the best he could and to please come back in five days. Five days later he handed me my boots and I was amazed at what he had done. The soles looked (and pretty much was) brand new, he even improved the heel to prevent the 'eaten away' deterioration, and glued together the inner sole saving the original look. Cost was $20, which seemed under-priced considering all the work he did to salvage my boots. I've continued to wear them with the same constant frequency and I couldn't be happier with the repairs made to my favorite shoes, the heels still look like new. The second time was in September 2012. The boots were No Boundaries brand leather cowboy type I had bought at a yard sale and was told they hadn't been worn. My problem was after wearing the boots a handful of times the lining began to tear off (heel to top) and became worse with every time I took the boots off. Trujillo again told me he would see what he could do as he doesn't usually repair linings. The next week he showed me he had stitched the lining to blend as much as possible with the original stitching and glued down part of the lining. I was impressed with his work, they went from looking like a small cat had taken its time with them to looking wearable with all-original lining. Cost was $20, I'm very satisfied with Trujillo's consistent level of repair work.

If you need some shoes or boots stretched, this is a good shop. New soles? Not so much.read more

I have used Mr. Johnson's services multiple times, and each time he has come through. He recently…read morerepaired the straps on my favorite SAS sandals and they fit nice and snug again. Just like new. In the past he has repair purse straps and shoe soles.

He has fixed several pair of my shoes and he does a great job. His prices are reasonable.read more

I get a kick out of reading the hyperventilating reviews from evidently very fragile snowflakes who…read morehave never dealt with small business owners. Sure the guy is a bit quirky and has pure social skills. No he's not your Starbucks barista or Nordstrom's sales staff. Get over it! He does effing good work at a very fair price and he's essentially the best bet to get leather repair done in this town. And as for frustration with timelines and updates, when you visit his shop you'll understand why - they are completely overwhelmed. Again, it's a husband and wife running a very small business. Quit your bitching and be grateful for what you have people!

I brought my mom's coach bag here to get the straps re attached…read more when I came back the bag looked like it was never damaged. Such a kind man and fantastic work he does. I definitely recommend him if you're needing your boots, shoes or even purses fixed. He's the best!

The owner is a nice guy, and benefits from having the only shoe repair store for miles and miles…read morearound, however, he does not take plastic; cash only! Explain to me that he would have to pay a fee in order to be able to take plastic. But what he doesn't understand is that I would be willing to pay part of his fee. I would pay a dollar or two more for my shoes repaired instead of having to drive to Kroger to get cash to bring back to him. In a sense, I'm the one you paid the fee. I wanted to put the hours the business is open in the description, but no list of hours can be found.