I visited Sanctuary Nail Spa for the first time today and I honestly couldn't be more impressed…read more After having one of the worst customer service experiences at Elegant Nails, I was a little hesitant to try somewhere new but Sanctuary completely changed that for me. From the moment I walked in, the staff was incredibly warm, friendly, and welcoming. The entire space is spotless, beautifully designed, and feels so calming and relaxing. You can tell they truly care about both cleanliness and the overall experience. My nails turned out amazing! Such beautiful work. So grateful I found this place. This will absolutely be my new go-to nail spa. Highly recommend!

Came in 6/11 knowing I would be a complex customer. I wanted to take off my previous acrylic set…read more(done by a different salon) and get a new set for various reasons. I spoke about what I wanted done with the receptionist, who has always been pleasant to me, she said it wouldn't be a problem and I was sat right away. Unfortunately the nail tech I had today was less than thrilled with doing my services. She seemed very irritated with my requests and had a lingering attitude throughout the whole (two hour) session. She was being careless during my nail removal and cut the skin underneath my nail and did not apologize once. Reapplied a blood soaked cotton ball onto my injured finger. To top it off, told me it was my fault the skin grows that far up under my nail and proceeded to charge me for the full additional soak-off process. I never mind paying extra for any additional services, but after breaking my skin, the soak-off should have been discounted. Getting nails done is a luxury service and I shouldn't be made to feel like a burden getting it done when I am paying premium prices as well as tipping. I will give this place two stars because I have been here twice before and had a lovely experience with the other employees, but unfortunately I can't leave up a positive review after today. It saddens me because my set that I had done today looks amazing, but I can't get past the treatment. Overall, I can't recommend a place that leaves paying customers injured.