I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Excellent service and excellent people. Reliable Truck & Trailer Repair LLC treated Dave great and…read moreworked hard to get him back on the road quickly. Honest, hardworking, and professional from start to finish. We truly appreciate everything they did and highly recommend them. Thank you Dave Ramsey -- Ramsey Express Trucking Inc. Trusted. Proven. Professional. Reliable Truck & Trailer Repair LLC

Seems sketchy... I recently had a thermometer problem with my toyota Tacoma while driving from…read more Denver Colorado to Bozeman Montana. I stopped by at night and the guy said he might be able to work on it tomorrow as he went out to tow some semi trucks. Seemed like he might know what he was doing but honestly hard to tell. Went over to the next town and found a more reputable affordable mechanic.

Recent travels took us through rural Wyoming when suddenly something hit our car and, our back…read moredrivers side wheel went flat and was unable to be driven. Stranded on west bound I 80 with long haul trucks zooming by we were stuck!! After calls to roadside assistance and local dispatches were not providing help, I called the Wamsutter, WY Conoco and within 15 minutes Steve and his coworker were there assisting us. He put the spare tire on for us and advised us to either return to Rawlins or continue on to Rock Springs where there would be more tire options. He had sold his last one that morning. We were on the side of the highway for more than 3 hours in the summer heat alongside a heavily traveled highway route. We were all quickly reminded of how technology and "efficiencies" can fail us but the power of a kind, generous human being will always prevail.

By far the worst motel I have ever stayed in. 1 star is generous. First of all I wasn't planning…read moreto stay in this God forsaken town but a blizzard and I-80 closing had other plans. So allow me to describe the room. We were in room 2. The door barely opened. A very very small room with nothing but cheap thin wood paneling on the walls, tile like you would expect to see in a classroom or medical examiner's office. The ceiling was bowed down from water damage and was riddled with water stains. There was no heat....you read that right...motel in Wyoming and NO HEAT except a tiny space heater the type you might find under a office workers desk. Certainly not enough to heat a room even as small as this one. The walls had a thick red substance on them near the bed. I chose to believe it was Ketchup. So the absense of a suitable heat source, the snow coming in from under the door and the cold tile floor make for an incredibly frozen floor. I figured out that if I used one of the bath towels that felt as soft as sand paper under my feet and shuffled my ass into the bathroom, I could prevent my testicles from retracting into my throat. The bed featured a uneven worn out lumpy mattress and 25 count sheets. The metal bath tub was rusted in places and that was the clean part. The sink had 5 cracks in it. The room was a nightmare. When I turned on the lights I thought the floor was moving. I then realized it was just the hoard of cock roaches scattering across what was left over from the chalk outline of the last occupant. Outside once you get past the 3' untouched snow drifts you come upon the owners 5th wheel rv trailer. It was missing almost an entire exterior wall. A wonderful eye sore indeed. In the smelly dank office...or store...or storage unit or what ever they call it you are greeted by the most annoying little yapping dog that has ever infected the planet. Behind the counter was a life sized doll standing in the corner next to 2 dozen oxygen tanks...not sure what was up with that. They charge $59 to stay for one night or as was pointed out to me, 8 hours. We checked out hours before the road reopened because sitting in the truck sounded more appealing at that point. Now I am not saying this is the WORST motel ever but if Norman Bates were to be in town I suspect even he would say HELL NO, or ask mother to kill HIM. Needless to say I suggest you avoid this place like a dead beat dad avoids child support.

Checked in at desk for DOT inspection on my truck and trailer. When Pam called me to move in, she…read moresaid, "Keep it under 5MPH!" (For those of you who are NOT truck drivers, if we bust 5MPH it logs it as drive time). She cared enough to remember that I was on my 34-hour reset and didn't want it to affect my logs. This is unusual and Pam will be forever saved in my phone for that particular attention to detail. BTW the DOT inspection went fine and the cost was exactly what was expected. Good value FANTASTIC SERVICE, will keep this customer coming back!

This place is the best!! We had been in 8 shops including 2 freightliner shops and the technician…read morewas able to figure out the problem!!! The shop is clean and the staff are friendly. If I have any issues with my truck I'm going here.

We ran out of gas 3 miles just outside of rawlins, so we called the sheriffs department, A & M…read morecalled us and quoted us 80$ for gas service. Other companies we called wouldn't help us or they wanted to charge us 200$-300$. I would definitely recommend their service to anyone

UPDATE (7/18/22)- After 4 months of dealing with this situation, I was finally able to get paid to…read morefix my vehicle. I had to file a complaint with the company (AGERO) that A&M Mobile Mechanic contracts his services to. It was a very long and drawn out process but I finally got it done. The bad news is that in the time this process took to complete, the price to fix my vehicle has increased by about 10%. So, this is still going to cost me a few hundred $$$s out of pocket. Bottom line is Mark is not of good character and integrity!! If he damages your vehicle it is going to be a nightmare to get him to accept responsibility for his actions. Avoid A&M Mobile Mechanic if at all possible!

Had unfortunate car troubles on the way to California and pulled into Mountain West and struck…read moregold! They were incredibly helpful and super friendly. They fit us in quickly and got repairs completed fast. Would highly recommend!

My truck broke down and I had it towed to Mountain West Motors. They day I brough it in, it sat all…read moreday and was not looked at till the next day. The next day it took them 5 hours to diagnose. Then they gave me an estimate for $5600 to replace the oil pump. I complained about the price and their labor rate of $146/hr and they refused any negotiation. THEY KNEW THEY HAD ME! I had no choice but to say fix it. When I went to pick it up the final bill was $500 more than the quote and they said that the tax was not included. The shop manager had quoted me $2800 verbally and the owner said I had no business asking him for the estimate and it did not count. THIS PLACE IS A HUGE RIP OFF AND THEY WILL TAKE ADVANTAGE OF YOU!

WOW. Never before have I received the level of service that was exemplified at Discount Auto…read moreRepair. My RV blew its transmission on I-80 and we were towed to Rawlins and Discount Auto Repair under recommendation of Dave with Jack's Towing (thanks Dave!). Farrell and Ike took TREMENDOUS care of us, going well out of their way to make sure we were not only taken care of, but comfortable and clued in to what was happening. Sadly we will have to come back up to Rawlins to retrieve the RV since a transmission couldn't be had right away, but I have absolutely no doubt that Discount Auto Repair will help us in making the right transmission decision. HIGHLY RECOMMENDED!

Heading from California to Wisconsin when a spark plug blew out and needed a helicoil in the head…read more A guy at a gas station recommended this place. It was closing time when I arrived, and they said the would fix it up in the AM. Returned in the morning and they fixed us up in a couple of hours. The guys here are real down-to-earth and friendly people that really know cars. Born mechanics. They charged a great rate and provided a great service.