The Carlotta is a beautiful, full service facility. Our loved one is thoroughly enjoying living…read morehere! The restaurant is outstanding- shout out to the top notch kitchen staff, chefs, servers, especially Russell! The activities are very diverse, so many options- cultural, educational, fitness, socials, it is amazing! Brand along is a powerhouse! This woman does it all as far as keeping residents engaged and she does it so well, always smiling, even through her own physical pain! She truly deserves a raise! Corey is the Executive Director Assistant and is very caring, hard working and extremely helpful! When he says there is an open door policy, he means it. I highly recommend taking a tour of the facility if you or a loved one are looking for a lovely assisted living facility.

Had a horrible time there. The bed was very uncomfortable and at night could not sleep because I…read morehad terrible back pain. I was writing around in the bed, to the point where I almost fell off. Tried to get help but my room was at the very end of the hallway and someone closed my door, without asking, and I yelled for help without success. When help finally came, after who knows how long, I was almost on the floor. I confronted the night nurse about my closed door and why wasn't rounds done during the night to check on patients, her answer was that they give out meds. at certain times, as well as meals and that's when they see patients. So, I said that we have to go by their schedule instead of the other way around- they're supposed to be looking after the residents there as that is their job. I could not believe how backwards her thinking was and leaving the residents in a potentially dangerous situation. Obviously, she, as well as the night staff, either need to be better trained about how to care for residents at their facility, or relieved of their duties. I ended up going to the ER and never returned to that awful place. Addendum: Received a reply from the Director, stating that I was at "The Springs at the Carlotta" not The Carlotta. Very confusing. I apologize but having 2 separate facilities at the same location, with virtually the same name, is very confusing. The above review was meant for The Springs at the Carlotta. Cannot find this facility on Yelp but will continue to try or write to them directly. Again, sorry for the confusion.

i have enjoyed living at atria hacienda for over 2 years. I initially moved in after recovering…read morefrom a bad fall to receive assistance with daily care getting dressed, bathing, etc. I found the care staff very helpful and enjoyed the visit to start and end my day. Over my time at Atria I regained by ability to care for my self however the most important part of the experience were the daily activities. Poker, Bingo, weekly outings to local restaurants and attractions. i once again felt engaged in daily life activities and have many new friends. Highly recommend

I love love love love love this place very much much much much!!! very friendly & kind people…read moreworking in office

I do not understand how it's possible for (Pacifica/Cottages) to have this high rating. Absolutely…read moreworst experience ever for my Mother n Law. She needed Memory care. Family paid for top care level 4. She was left alone to fend for herself. Meals given, if not eaten no attempt to help her. Food horrible. Even staff said it was horrible. In a 10 day period they gave 1 shower. Family did 3 when they came to visit. We were starting to see red flags on lack of care. So I pulled bathroom emergency cord to see how long it took staff to respond. 45 minutes passed before someone showed up. Unacceptable!!! She ultimately fell in very early am hours not discovered for several hours. She was rushed to ER via ambulance. Luckily ok. We brought her back to our home after the incident. She had lost 10 pounds in 10 days. We were never able to bring her health back up from the experience she passed a being home with us less than a month later. Long story short this is not a place I would ever recommend. If care about your loved one do more research. I feel like we were duped by the Office staff. They have a few good care givers but they are so underpaid, understaffed and overworked they can do very little. 1 person for 14 patients on a couple of the occasions I was there. She went in relatively healthy beginning of February 2025 and passed in March. Absolutely Disgusting how our Elderly are treated!!!

If needed, you couldn't ask for a better facility...the physical facility and grounds are clean and…read morebeautifully taken care of...but the most wonderful part is the staff. They are caring and gentle with their clients. Every time I visit my friend I'm impressed with their cheerful dispositions and taking every opportunity to interact with the residents. And the calendar of events is incredible!

A little belated review: After a horrible experience for 1…read morenight at an another Rehab facility, came here and it was a breath of fresh air. Accommodations could not have been better and had a large private room. The staff there was top notch (aside from 1 or 2 exceptions, as anywhere) and took excellent care of me. The Nurses, especially Geraldine and Leslie were outstanding, as well as the CNA's, especially Michael, Cheyanne and Jennifer. Other staff were excellent as well. The administrative staff were all very helpful, especially Renae and Glenora. A special THANKS to the PT & OT staff who helped me immensely to get stronger and ready for discharge home: Tim, Alex and Michael were especially helpful as well as the other staff. Sorry if I left anyone out (in any category) but couldn't remember everyone's name. I would highly recommend going here if a Skilled Nursing and Rehab facility was being considered.

very bad management with some rude under qualified staff…read more Bad communication, miss information are major part of why I had to remove my wife she was transferred from Eisinhower after 5 night of major replenishing of lost electrolytes and a blood transfusion because she became anemic. She was transfered with her records. Staff at Rancho acted like they did not have them. I Left messages every day for 3 days to speak with the Dr . he never returned my calls, Called nurses desk half the time no answer. 1 out of 4 times some one returns my calls. less then half the time did some one have update on her present condition.. conflicting information. she had theropy , she did not have theropy because of COVD in building Never recomendj

Poor quality care. Loud obnoxious staff, bad place to get rest. Terrible food, over cooked veggies…read more and they don't understand lactose intolerance. I was there for a month and not once did they sanitize my tray table. The toilet in the room was disgusting. And I don't believe gym equipment is sanitized between patients. I was horrified at what I saw and experienced. Hand sanitizer was an after thought.

This Facility came highly recommended by our Primary doctor. The staff is very friendly, place is…read morevery clean and the food is like homemade. My Loved One has nothing but great things to say about. I have peace of mind knowing she is well cared for.

The Palms at LaQuinta Adult living is an awesome retirement space…read more This is where I would like to be when I get of age. My best friend and I found this place so he would not worry about his beautiful father feeling alone in his golden years. Well my friend died and I promised him that I would look after his father if anything happened to him and unfortunately it did. I have looked after his dad, for 4 great years here, and after his passing of 102, his "girlfriend" who had no family in the United States asked if I would care for her. That's what I'm doing now. The wonderful people that manages the facility, Robbie,Vikki as well as Lenny are very caring and responsive to the residents needs. Robbi tells jokes at dinner, reads the menus, tells the activities for the day, what movies will be playing in their theater (along with a popcorn and ice cream machine) and dances at the sock hop with his wife Vikki! They both have monitors connected to each residence in case of an emergency. Vikki plays the piano, knows each residence health requirements, and serves dinners as well. She doesn't just see each person, SHE HEARS THEM. Stephanie is the "Big Bad" coordinator for entertainment, activities and exercise etc. And she runs a "tight ship"! Works hard to keep everyone busy, happy and strong. Understanding, with a big heart, and is the traffic cop and will give tickets if she catches any resident speeding in their scooters or walkers! Dawn is the community sales director and always has a beautiful smile for everyone she meets. A breath of fresh air every time I see her. She makes sure that this place always has a waiting list to live here. There is a bus that takes them shopping, doctor appointments, day on the town, etc. The meals include a wonderful breakfast , dinner and supper, with a community refrigerator stocked with drinks and some times those late night snacks and munchies throughout the day. Oh! I must mention about the young adults that work so hard in the facility led by Mariah. She knows every residents name and how they like their salads, juices etc. and remembers special stories about each one. This group not only serves, but they clean rooms, wash bedding and the hallways are immaculate because of them. Where did they find these people? The Executive Chef. Mr. Martin, who whips up incredible meals. And if you know someone who lives there, be invited to their special dinners like Easter or Christmas! Simply amazing!! He also makes sure that there are optional dishes for those who have discriminating or, allergic issues. There are so many things that I can tell you that's great about this place, but all in all, The Palms is a well run, happy, and friendly new home away from home. Check it out! Sincerely, Darnell Harrison II

My mom stayed for a 3 week respite stay in July 2023. After a very long search for a place for…read morethis stay, I came to The Palms in La Quinta . That was the moment I knew this would be the best choice for my mom . The assisted living and memory care at The Palms is exceptional The management and staff all works as one to make this experience so amazing for your family . My mom's room was beautiful , food was delicious, activities fun , entire facility is very clean, safe, and personal care was more than I could have ever hoped for ! This was definitely a 5 star experience in every way .

Professional staff, friendly, tries their best to stay on tasks until they are done with you. They…read morenever act like they are too busy for you. Clean and no odd smells in the facility. My second time here.

This is an amazing nursing home. Their PT staff are patient and so encouraging. Our case manager,…read moreHeather was a God send.

Although we were only in the facility for 2 months, the care my husband received was outstanding…read more The care givers responded quickly to his needs with genuine concern for his well being. I would recommend this facility to anyone needing hands on care.

The entire MD Premier team provided truly exceptional care for my father. The staff treated him…read morewith compassion, dignity, and genuine kindness, and it was clear he was more than just a resident to them -- he was family. He was well cared for, well-fed, engaged, and always treated with respect. Knowing he was safe, comfortable, and surrounded by people who truly cared brought me immense peace of mind. I highly recommend MD Premier Luxury Senior Homes for your loved one.