Super friendly and accommodating. Chris went out of his way to help us with our giant breed dog…read more Made a very very sad experience bearable. Thank you.

We recently lost our fur baby Mae. We knew that it was coming in advance and the last week of her…read morelife was an emotional one. BPC was wonderful about patiently answering all of our questions and kindly supporting us through the difficult decisions we had to make. You can tell that their heart is truly with the animals and it is a comfort to know that your fur baby will be in such compassionate hands. They helped make a difficult moment just a little easier.

While the circumstances were not good, the service was. She made sure to connect with us. She asked…read morequestions about our dog and made sure we knew this was not easy but given his condition we were doing the right thing. She explained the whole process that the medication would have on his body and gave us plenty of time with him. She also provided a paw print and offered a keychain with his hair in it, no extra charge. I will use her again when the time comes for my next dog if we are still in town. I have recommended her to other people and they appreciated her as well.

Definitely a sad day when you have to fathom putting your family pet down. If you have a family pet…read morelike we did, this is the most calming and peaceful way to put your family pet down. I would say it takes roughly half an hour, talking over your family pet, as they calmly give your family pet a three step process. Dr Martin was very gentle with our family dog Miles and as we spent our last moments with him, she peacefully sedated him, as well as talked us through their process. Instead of putting your dog and your family through the stresses of a veterinary office definitely give A Peaceful Process a call. You can schedule your appointment online and the will work with your schedule. This isn't the easiest review to make but when it comes to your family pets calm and restful passing, as well as your mindset going through losing wha most would say is a member of your family, this is the way to go about that.

My old vet moved to this location so I followed because she's the best vet I've ever had in many…read moreyears and many dogs. I was a little apprehensive about going here at first because of the reviews but decided to give it a shot because Dr. Rakow is just amazing. I've been 3 times now and have not experienced a single issue with front of house. I've spoken on the phone and in person with Maddie and she's been wonderful each time, answering my questions, chatting with me in a friendly tone and just overall being a good representation of customer service. Dr. Rakow continues to be an incredible vet and has taken excellent care of my little dog. The wait can pile up on you here, there are only 2 vets and they seem to be extremely busy. It's been close to or over an hour past my appointment time each visit when I'm finally seen but I understand things happen so I'm trying to be patient with it.

I cannot express my gratitude enough for this place. When almost every vet clinics/hospitals I've…read morecalled is fully booked and/or not taking in new patients, they took us in for my dog's spay appointment. They handled my dog with such care that she was in high spirits and healed properly after. I believe they love and genuinely care about everyone's pets and I'm grateful I found them. The place is tiny but clean and organized. The ladies at the front desk are not so friendly but the ones in the back are super nice and friendly. Might be from dealing with customers all day, exhaustion or whatever but they are not rude or anything. They are not just welcoming at all. Other than that, I think this place amazing and I highly recommend it.

I wanted to add in a follow up on my review from Wednesday night. We had to put our family Dog…read moredown. We had a bad experience that night. I wanted to let people know that they did follow up with me with a very heart felt apology and did want to let us know that they were correcting the issue that happened. I also wanted to let you know that over the last 20 years they have always been nothing but professional toward us and very caring when we had to do this in the past. So I want to that them for the apology.

We had to take our little girl (4 year old cat) in to see the doc. She wasn't eating or drinking…read moreand was lethargic. Everyone was fantastic! We thought she had hurt a hind leg and was just in pain. Doctors did X-rays and blood work. X-rays were good but the blood work showed an infection along with a fever. Docs put her on fluids for her dehydration and gave her IV antibiotics. After a couple of days in the hospital her fever was down and her blood work looked closer to normal, but she still wouldn't eat. We went out on Saturday night and spent about an hour with her trying to calm her and get her to eat. When we got there she had a petrified look and was scared to death. We were able to talk to her and pet her but still couldn't get her to eat. Doc said she might not eat there because she was so scared. We left her one more night for the fluids and antibiotic IV and a recheck of her blood work on Sunday morning. Temp was down and blood work was close to normal so we brought her home. After checking out the backyard and house she and our other cats all relaxed. She's eating and drinking like crazy now and just demanding attention. Everyone at VCA was great! From the receptionists to the technicians and doctors! Thank you for the wonderful care our little girl got! You all are fantastic!!

Best and most caring Dr. and staff EVER! Always clean and punctual. Reasonably priced as well.read more

Extremely disappointed with the lack of professionalism and consistency from the front office staff…read moreat Thurman Veterinary Clinic. I called around 8:30 a.m. this morning to establish care for my two French Bulldogs and was told that they were accepting new patients but it would be a month out. The receptionist began collecting my information to create patient charts, discussed scheduling appointments for June, and was in the process of preparing the required $40 per pet appointment hold fee when the call was disconnected. When I called back later, a different receptionist informed me that the clinic was not accepting new patients and that I would not be able to establish care there. When I explained that another staff member had literally begun the intake process and was preparing to collect payment for appointments, I was simply told, "I don't know, but we're not taking new patients." The complete lack of communication and consistency was incredibly frustrating. Based on the glowing reviews, I expected a much more professional and organized experience. While I cannot speak to the quality of the veterinary care itself, the customer service and handling of front-office communication left a very poor first impression.

Five-star experience. Amazing vet, friendly staff, affordable prices, short wait. This was my first…read moretime coming here for my dog and now I'm sold. Very happy client. Will return!

I have been a pet-rescue home for 20+ years. Dr. Cooke has served all my pets with a loyalty to the…read moreprofession, unknown by most other doctors. He has been kind, compassionate, and realistic about the treatment and care of small animals. The last animal I inherited had been hit by an auto and suffered a fractured hip. While surgery was an option, Dr. Cooke gently suggested a "wait & see" approach to what nature could provide.

Very friendly!!!!! Brought my cats there for check up and they made it feel like it was their…read morecat's. So nice.

I needed to have my fur baby checked right away due to signs indicating she had a serious health…read moreissue. The wonderful ladies in the front office gave me the opportunity to bring her in that morning. Dr B ran tests and offered options on next steps for immediate treatment via a referral to urgent care. Unfortunately through additional tests she was diagnosed with an incurable cancer and was suffering. I had to make the heartbreaking decision to put her down. Even though the Dr and staff saw my pup for a short time they showed so much compassion. It is obvious how much they care for their patients and their "parents". I admire their professionalism and appreciate their thoughtfulness. Thank you SVH.

This place can be pricey but they do take care of your pet. The staff is very polite and helpful, I…read morefelt comfortable leaving my dog there for treatment. I highly recommend this place.

Awful. I already told them that she had received revolution at the vaccination center my cat that…read morewas 1 pound. They recommended everything under the sun they gave her capster. Which is not recommended for cats her size and she went downhill from there. I thought maybe she was lethargic from getting dewormed. I didn't know that both of those medication's were not recommended for cats or size. I'm not professional here. I thought I could trust professionals, but my cat went downhill. She did have fleas when I first got her. Her siblings had fleas too. Her siblings were not treated with anything and then doing fine she's gone and I'll never get over it. Don't take your pet here if you want them to live a healthy life. They just want to sell everything to you. Rip Sophie . I love you forever and ever.

Dr Holland and the staff are amazing and kind!! We bring all 6 of our cats here and it has been…read morenothing but positive experiences. 10/10 recommend!!

We love the staff and drs. They are so kind and do a great job. I have 2 St Bernard's, they are…read morelarge dogs. They prefer to been seen in the yard as it is more relaxing on them and whenever possible the team accommodates them. Thank you!

I called ahead and they refused to give any pricing over the phone. Already had a bad gut feeling…read morebut took my two male rabbits in anyway. They charged me $99 per bunny just for an "evaluation" ($198 total) to 'discuss' the estimate/ cost for surgery. Then handed me an estimate of $1,477 per rabbit to neuter. That's nearly $3,000 for two standard male rabbit neuters. The facility looked dirty and unprofessional. Felt like a classic bait-and-switch once the animals were already there. Normal rabbit neuters in Bakersfield run $350-500 total, not $1,477 each. They said they had the earliest availability (other 2 vets were 3 and 4 weeks out), so I tried them expecting similar pricing as the other 2 small animal vets in town. This is predatory pricing on exotic pets. I paid the $198 out of karma, I should have just walked out of this scam. Do yourself a favor and go somewhere else. Stay far away from this place and go to a real vet, as this business seems to make their money off evals and poison vaccines, not procedures.

Who knew that a guinea pig is considered an "exotic" pet. Our son's guinea pig had an accidental…read morelast night around 4:30. We called like 7 different places before finding All critters pet hospital. They couldn't get us in last night, they close at 5, but scheduled us for 8am. We arrived early & they opened at 8, we were 1st in the door. While the Vet checked out our girl, he was kind & engaged well with my son. They examined her, then gave us the estimate, prior to doing anything. Tbh, it was really expensive foot a 10 min exam. Once we decided the plan is care, we were only going to get meds & go home, about $400 but ended up being the xrays which cost an additional $400. When we were going to leave without the xray, they did say that is the pet needs to come back within 7 days, they don't charge for another exam fee, which is 99. We'll gladly take our pets there if ever needed.