They were extremely rude. I had a hair appointment. Consultation was fine. My hair texture I pick…read moreout, but according to them I didn't. They texted about needing a hair color a week before the appointment. Which is fine since they have to prep the hair. The manager Brittany wasn't professional at all. I'd voice my concern over concern such as hair texture as they claim I did not pick the texture which I did. Remind, you my Consultation was a month ago so I ask several times to send me the textures via text. She repeatedly ignore my questions and kept asking for a color. To me it doesn't make sense to talk about hair color if the salon doesn't have texture length ect down. I voice the concern of the hair being able to straighten as I do get silk presses. It seem like every question I ask she was getting irritated and never gave me a straight answer. I called spoke to her, ask if they could please send photo or explain the difference with the blow outs. Then again she was rude and told me I had til tomorrow to figure it out or they move appt. She eventually did send pictures but by that time, i was on the phone with her again explaining my concerns. She also sent a text asking for more money. At consultation I paid deposit a less then 300, which is what erica told me i only needed to pay until day of appointment services. Why am i being ask to pay more money ? That seemed odd, and apparently seem a little fishy as the salon hasnt answer my concern but steady asking for more money. Very unprofessional. Now, total services were close to $1,000. This isn't a light decision to make as I wanted a versatile texture but also something that matches my hair style in it natural state. She told me to just at the different stylist Instagram to figure it out. I sent her a pic and ask what texture was in pic. I got a text saying we don't feel comfortable doing your hair. Although they claim they will issue a full refund on the deposit, which I have not received yet. I now have to find a new salon, which is frustrating. I called Brittany back and spoke to her again about my concern as I want to make sure we aren't coloring the incorrect texture of hair. I had up to the point a good experience with the owner and erica at my consultation, however Brittany is the manager and she was very rude and cold. I ask to speak to the owner, and she told me the owner and her made the decision not to service me because this salon isn't the best fit for me. There are several issues here as for one, this salon is owned by a black woman. Which is one of the reason i picked. I try to support our local business owners of ethnic backgrounds.However, most of their service needs and clientele are caterer to whites or non blacks. They do have a few black customers, but not many. I felt like because I'm black and I have ethnic hair, which requires more fineness, it seems like she ( Brittany) just didn't want to deal with my hair or texture concerns. I didn't know asking questions would make the manager Brittany very irritated. It also offended me telling me that im not a good fit for their salon. WOW, that speaks volumes.I believe if I would have spoke to asia or my stylist, the communication would have been better. However, if the owner did really feel that way then maybe ethnic or blacks need to go here if they feel we are not a good fit. Will post the texts. Im also posting this on my fb and Instagram so other others can be aware. I hope no one goes through this experience again.

If you're in the market for someone who will not only make you gorgeous ,but give you the best…read morecustomer experience while doing it , look no further! Asia is one of one! In addition Asia truly knows her craft! She creates such a positive inclusive salon experience and I always look forward to getting my extensions done with her! The salon is a one stop shop for beautiful looking hair!

I always love getting Chopped By Edith! I recently switched to the pixie cut! Loving it! It's…read morealways fireTY for giving me a new look for this new journey in my life.

I have been a customer of Tracey Foster at Bangs for several years.. Tracey is the ultimate…read moreprofessional she is very considerate of your time and she innovative. If you have a hair emergency ex. an event that was not scheduled Tracey will do her best to accommodate you. I really appreciate my stylist The salon is peaceful and there is no drama. Tracey is a mastercolorist and she has styled and taken care of my hair for the past 20 plus years. Bangs is a modern updated salon. The owner is a visionary and it is exhibited as you walk in the door.

I found The Colorist by word of mouth 3 years ago…read more Obviously, I like the salon because I'm still going regularly. The staff is warm and welcoming. Willing to make suggestions for change, if you're adventuresome, or keep with your current style. The Colorist has been on the Fox 8 list for several years running for Best Color. I get my hair colored and have had several changes over the last few years. A highlight (no pun intended) for me is being able to pick from the extensive color selections and help concoct my personalized color. The salon tries, and succeeds, in keeping their pricing lower or competivitive with competition. A solid recommendation for anyone looking to change up their stylist.

I had been feeling "Grinchy" and needed a hair makeover ! I saw Reagan for my cut and Christina for…read moremy color. These girls knocked it out of the park !! I don't have easy hair to begin with and my results are fantastic ! They took my frizzy too dark hair and crafted me a style and color that's been getting my tons of compliments. I will be returning !

Another great color and cut by Tina! She is fantastic! Will not go to anyone else!…read more As usual Tina has done a fantastic haircut and style!

Lydia is awesome! She does a GREAT job on my hair! Always friendly and a great conversationalist.read more

Eliana at the downtown The Studio and I consulted on how best to cut shortish, curly and wavy white…read morehair for a senior lady, about an inch. We agreed the best way: dry cut as my hair was still clean from a recent shampoo. Well, every day for the past week, my partner has extolled "your hair looks so good, Catherine!" The man is a professional photographer and knows when" looking good" really IS! The Studio is my go-to for hair tidying of my rambunctious locks and Five Stars, always!

I really wanted to love this place. Unfortunately, my experience was incredibly disappointing…read more I came in with reference photos asking for soft bangs and a trim with some shaping. I left with what can only be described as a mullet, strands that were far too long and awkward to wear down, with no shape, no balance, and no styling. It was uneven in the back (the hairstylist, Emily, didn't even cut all the strands - she just snipped once at like two pieces?? It was so weird), My hair was so botched that my sister said it looked worse than when I tried to cut my own bangs in second grade. I told the stylist I was unhappy before I left the salon (I was in tears. I got into my car and literally cried), but she shrugged and vaguely offered to "fix it" within a week. I sat in the chair and said several times, hey this is not what I was looking for. I had reference photos that were as close to my hair type as possible. She kept kind of shrugging and ignoring me. As a small business owner and mom of two, I didn't have time to come back as it was also the week of the 4th of July. I've spent every single day since wearing a hat or a headband. The cost was over $100 to get my hair butchered, and I felt obligated to tip, despite feeling uncomfortable and dissatisfied. In retrospect, obviously I should not have. I followed up right away via email, sent photos, and tried to communicate. The salon owner, Rachelle, responded a couple of times, I responded back with times that worked for me to come in for her to fix it, and then she just stopped responding completely. Mistakes happen, but how a business handles them matters. The lack of urgency, accountability, or a clear solution made a frustrating experience worse. I'm still out the money and now have to pay another salon to fix it. The attached picture is from immediately after my appointment. As you can see, nothing was styled and my hair is exponentially worse than when I stepped into The Studio. Who would walk into a salon and ask for the awkward growing-out-bangs stage for a haircut??? Horrible.

I booked a balayage service for $140, as confirmed by their representative over the phone. However,…read morewhen I arrived at the salon, the stylist was unable to provide an estimate, saying they could only determine the total cost after completing the service. I explained that my budget could go up to $260, and I was even open to other services within that range, but they refused to give any clarity on pricing. Instead, they told me they couldn't proceed if I wasn't fully committed to the balayage. Then, they outright refused to provide me with any service. First, they blamed the confusion on hiring a new employee, but when the owner got involved, she refused to apologize. Instead, she boasted about running a successful business for eight years with 2,000 clients and went as far as telling me that I was no longer a customer--while I was still in the store. I left feeling humiliated and with the following questions: If the subtotal is $140, what is the total cost? (I was willing to pay up to $300, yet the website provides no clear pricing details.) Why was my time wasted when this could have been clarified over the phone? Was I refused service based on my appearance? How much does it cost to treat a customer with basic respect in front of the staff?

Fresh cut from @scottkortowich and I'm feeling flouncy! Can't decide if it's the bouncy style or…read morethe fact that I no longer resemble a tumbleweed. Either way, Scotty Scissorhands you're a shear genius! Thank you! Amazing & fun vibe at Green Opal~ definitely try it if you haven't yet!

Months later, I continue to receive consistently excellent haircuts from Nasar and I could not be…read moremore pleased! I returned to Sisu for a styling appointment on the day of my recent wedding as well. Amanda did a beautiful job and I would recommend her styling services as well.

On a vacation to Cleveland from Los Angeles, I was in need of new highlights and touch up color at…read morethe roots. I went to see Melanie and she gave me the prettiest highlights that I have ever had. She has an amazing eye. She picked the perfect golden color for me. Then she weaved the highlights in so expertly that nobody has even noticed that I had highlights done at all! This is big for me. Very important. I like that it looks natural. She also gave me the exact cut that I asked for, and lots of advice on growing longer and stronger hair. There is no way that I am going back to my LA salon... I feel that I will look and feel better if I just wait until my next trip to Cleveland to get my hair done at Sisu. I like all of the staff that I have met. They all seem to keep up with new styles, and the other customers leave looking good. You park in the back, and it's next door to J. Pistone's market.

I popped in to get a haircut and was pleasantly surprised. My cut was cheap, the place was…read morecomforting, and my hairstylist was very nice. She gave me a trim and added in a few layers.

I love the new location! It's bright, spacious and modern. Atmosphere is fun and welcoming. Always…read moreaccommodating. I also love the rewards points. I have had my hair styled and cut by Laura for years. She does a fantastic job. So happy for her in this new opportunity and happy to follow her to the new salon. Would recommend Shear Harmony to anyone looking for a quality cut, color or style in Parma!