I came in at 8am so I wouldn't have to wait long. I still waited over an hour to be seen. Total…read morehours at facility for a basic work up 2 1/2 hours. Front desk is friendly. Good Customer Service. I thought this visit would have been faster..

Horrible Horrible Horrible Dot test usually takes 10 mins…read more...not here been waiting 2hrs in the waiting room and 60 mins in the checkup room currently plus .... SKIP THIS PLACE or I hate to say it but I told you not to come here !!!!! The slowest of slowwwwwwwwwwwww

I'm not sure the reason for the low ratings but this place was great! Deborah was the best checking…read moreme in immediately! The nurse/PA was able to take my info and vitals quickly for the Dr which was able to diagnose my issue and recommend a follow up with a specialist. I wish my primary care had this efficiency and availability!

Kathy in the lab was able to squeeze me in for a pre-procedure Covid test yesterday. She was super…read morefriendly and helpful. So gentle, too. Thanks, Kathy!! Registration person was lovely too, but I didn't catch her name. Facility is new, spotless, with excellent Covid protocols in place. Vending machines in the lobby. Plenty of free parking. I was directed to a waiting room near the testing room and seen for my appointment exactly on-time! Great experience.

Quick appointments, friendly knowledgeable people. Easy to get to , great parking. Highly…read morerecommend.

Would give a zero if I could. Arrived at 0625 for a 0630 appointment. Lights off in lobby. Doors…read morelocked. Not a big deal since I'm early. An employee parks right next to me at 0627 and goes inside. Lights come on. I give her a minute and try the doors at like 0635. Doors locked. I stand out for a bit (20 degree weather) but no one comes to the door. I tried calling both phone numbers listed for the facility but they say the clinic is closed until 0700. I tried the doors a 3rd time at 0642 and finally doors open. The woman at the front (who had parked next to me) was immediately hostile. She says 'the doors are hard to open and just look locked' and 'no one called'. (I tested the doors on the way out, and not only were they easy to open, but automated, so she lied about them being unlocked.) She acknowledges that she saw me standing outside but didn't come to the door. Absolutely rude the rest of check in. If I didn't very much need the MRI I would have left. I felt vulnerable and anxious the rest of the visit, even though the tech was great.

Updated on 01/29/2024 After a billing department employee…read morecontacted me and made an attempt to fix the misdiagnosis-related issue, I decided to update my review. I value the apology and assistance they provided to enhance our experience. I am very disappointed with Darien Immediate Care. I took my son there due to a shoulder injury and he was taken in for an X-Ray. PA Erin Berman read his x-ray and misdiagnosed him having a broken collarbone and dislocated shoulder and informed us to go to the ER ASAP. When the ER doctor read these same x-rays, I was informed that only my son's collarbone was broken, but his shoulder was not dislocated. However, the ER doctor nevertheless was required to take additional x-rays at this point to confirm the diagnosis that the shoulder was not, in fact, dislocated. Therefore, my son did not need to be rushed to the ER and could've received urgent care for his collarbone with a follow up with an orthopedic doctor. As a result, in addition to what this facility billed us, we incurred additional fees and costs for the ER visit and additional x-rays, and spent additional time agonizing over the injury. Therefore, I requested to speak with the office manager regarding my billing, who promised to call me but never did. When I spoke to the billing department, they refused to transfer me to the office manager or share contact information and refused to adjust my bill in any way. While I have no issue paying for medical services, I do have an issue incurring unnecessary additional fees and costs due to the misdiagnosis. If my son was diagnosed properly in this facility, we wouldn't have had to go the ER and he would walked away with a sling, which is the recommended treatment for a broken collarbone. This is also my second negative experience with this facility. During a prior visit, we saw PA Anum Haq who diagnosed my son with an ear infection; however, PA Anum Haq then failed to timely send the required prescription to the pharmacy, which delayed my son's healing and caused him more pain. I will never go to this facility again, and will share my experience where possible so that other families do not have to incur unnecessary additional expenses when money is already tightly budgeted for most.

On 4-24-2024, I went to see them because of a persistent cough and nasal drainage that kept me…read moreawake. Kodi at the front desk got me in right away. I saw Dr. Thakadiyil who is an outstanding provider and after thoroughly examining me, she ordered COVID, flu and RSV tests which have come back negative. Having been here before, she knew my medical history and prescribed inhalers for me and ordered a nebulizer treatment. I left feeling much relieved that I had been examined and had a plan to help. Melissa, the medical assistant, was thorough with her vital checks and made sure I had my printed out summary of care when I left. Great place to go when not feeling well. Our family has been going there for quite a while and we feel they are a very caring and professional facility. It is our "go to place" for care. Lorna Schutz

The elder abuse I experienced at Good Samaritan was horrifying. Please be aware of the following…read more"doctors" who are dangerous. The Board of Trustees at Good Samaritan need to address the elder abuse that is occurring at their hospital with the level of incompetence in the following individuals: Anas Lababidi -He added medication to the patients nebulizer which settles on the vocal cords, he knew the patient would not be able to speak afterwards. None of this was shared with the patient or family. The pain and suffering the patient went through afterwards was unbearable. The patient could not speak or communicate and cried in frustration and sadness. Lababidi knowingly silenced the dying patient and is a perpetrator of elder abuse. Roberto Viau Colindres -Horrifyingly inhuman -This "doctor" tells the patient they will die, directly to their face. -When asked a clarifying question he said "I'm not going to repeat myself" and walks out of the room. -his manner is sickening and patients and family are scared when he enters the room Basil Hernandez There is a saying in the medical community that Hospitalists are the bottom of the barrel and lowest on the hierarchy. Basil proves this point exactly. -He marked our loved one as incapacitated when the patient was talking and requesting things. His colleague showed me this notation on the computer screen. -He walks out of the room as you are asking questions trying to learn about your loved ones condition. -We had to beg him to use his stethoscope in his maximum 30 second visits to the patient where he did nothing. Maddelena (Maddie) Deneaufbourg -Aggressive and pushy, she is supposed to be there for a patients family to offer palliative care. Even her coworkers had to stop her from harassing my family. She preys on people when they are at their lowest. -She walks into the patients room unannounced and touches your loved one without permission -When you ask her to please leave you alone she does not.

I presented to the ER with a broken finger and remained in your care for over two hours. During…read morethis time, the following issues occurred: Lack of Basic Hygiene/Wound Care: Despite having a bloody injury, no staff member cleaned my finger for the duration of my two-hour stay. I eventually had to specifically ask a staff member to clean the blood off my finger and my hand. Neglect of Pain Management: I was never brought any form of pain medication during the entire visit after asking for it. When asked about this, I was told that maybe it would be brought to me when I was discharged. Failure to Provide Basic Comfort: I was forced to ask for an ice pack to manage the swelling and pain, which was not proactively offered by the nursing or medical staff. I then had to ask for another ice pack after the first one was no longer cold. Absolutely horrible, horrible, horrible experience. Do not go here for any emergency services!

The staff forgot too send the dr order to my house. So now the mri was not done due to his staff…read morenot sending mri papers to me. He thinks it was my mistake but really it was his staff. He is a good doctor but now I am going to another excellent doc in my home town.

I've checked out the exterior of this clinic, man is it beautiful. The town of Hinsdale as well is…read morelined with beautiful homes. Feels you're like in an all American town, in the ideal sense. One of the residents at this clinic named Frances provides excellent care. She's a top notch physician who really cares for her patients as a whole. Wonderful experience visiting this clinic and town

I have been coming here for physical therapy and all the therapists are amazing! One on one therapy…read morewhere they make you feel heard and cared for. If I ever need therapy again I will 100% be coming back to here.

Excellent follow-up care and convenient labs. The doctors are excellent and the notification for…read moreappointments are very helpful.

I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

I had a bone infection and the tip of my toe had to be removed! This place make you feel very…read morecomfortable and it's a relaxing environment, I went every day for preventative IV anabiotic! All healed and doing great, I highly recommend!

Metro-Munster, IN (the one by Applebee's)....the nurses at this location are great! HOWEVER, the…read moremanager/director of metro, that handles the insurance is very UNPROFESSIONAL! I asked to speak to her directly about my insurance change. I explained to her that I wanted to come off of my cobra, as long as my treatment was covered under my new insurance. I told her who it is with and she said "yes they cover it". I was trying to tell her the importance of why I needed to make sure it was covered, but she was rushing me and just said, they will cover it. Then a couple weeks later, I got a call saying my appointment was cancelled because my new insurance declined it. I was shocked! I ask to talk to that manager and that lady ended up back tracking what she said and denied telling me that. After talking to my doctors office, they told me that it was approved. I called that lady back and she said it was not and that I needed to call their billing dept. "Because she can only go by what she was told". I said is it possible that you don't have the up to date information? Rudely said "no, the appeal was denied and I am taking you off the schedule". I told her, but the doctors office has the approval letters. She said, they have nothing to do with it. I was in shocked!! I told her, she should not be telling patient stuff is covered if she doesn't know. She didn't like that and doubled down, saying that she did not tell me that. A PROSSIONAL MANAGER, would have called the ordering doctors office and got this all straightened out. In the end, my insurance did approve it but their companies did not have updated info yet. So because I let her know, how I felt she handled thing, she retaliated against me and would not allow me to get my treatment there after she found out that I was approved.

Plenty appts available the Monday I visited. Super easy to book online - didn't need to set up an…read moreaccount (annoying when sites make you do that!). Receptionist was polite and helpful and efficient. No wait before I got called back. Doctor was thorough and kind and knowledgeable and patient. He treated me quickly, explained everything in easy terms, didn't take the hard/expensive way (chest X-ray for my cough). Next time I'm sick I'm coming here! Also - Parking was really easy. And free. And it's right off the Metra.

Needed an urgent care for skin rash and was very happy i went to the Urgent care center of…read morewestmont. Care quality was top notch. Provider and staff were friendly. I highly recommend this urgent care center