Five stars!. They fixed my air conditioner in 45 minutes the very next day after i called them. Low…read moreprice. Very professional. I recommend to everyone.Call them.

The tech Mr. Robert's was very professional and informative and explained in depth what he found…read moreand even showed pictures. He was patient and answered any questions I had too. Very happy with the service he provided.

Justin Todd, the owner, was very prompt when I reached out about replacing a water heater. He came…read moreover, gave me an estimate and from then on the experience was exceptional. He was courteous, knowledgeable, and professional. The quote was spot on and he left the worksite clean. His communication throughout the experience was top of class.

I reached out to Justin for a HVAC quote and also for a water heater replacement. He was punctual…read moreand a also great with communication. He was very reasonably priced in comparison to other companies and also went above and beyond in some aspects of the process!

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

During our scheduled annual service, Mel (our service technician) found a few things that needed…read moreattention. He explained everything in terms we could understand so we could make the best decision. We have been customers for years and have always been satisfied with the level of service and integrity. We recommend them highly!

The tech seemed to be ok. But he charged my wife 600 dollars for him to find a leak in the…read moreevaporator coil and then said he wouldn't run the system unless he put some r410a, 4 or 5 lbs at the rate of 240 dollar/lb. It's like he sized our wallets up with our house. I called the company and asked if they would subtract the 600 dollars off the quoted price to re the evaporator coil which is under warranty and the person w answered their phone said, "oh I don't know and that the manager would give me a call to discuss this. Well they never called. And IMO, we got ripped off. We had other companies come out and gave us a quote for 0 dollars. One company said 89.60 fee over the phone and I to them that I wouldn't pay a fee for the visit and then they said that they can waive the fee.

We requested a service call, and Michael was great. He was knowledgeable and helpful. He provided…read morefriendly service as well!

Michael came out today and did an outstanding job! He conducted tuning, maintenance, and…read moreinspection of the HVAC system. He cleaned the dryer vent duct and disinfected and sanitized all of the home's ducts. He found that the systems pressure was a bit high and the coolant level was low. Michael will be back soon to add coolant and conduct the annual maintenance in the tankless water heater. Thank you for a great visit and look forward to enjoying all the benefits of the new gold plan.

Just don't use this company, they do not value you or your time. There is only one technician, so…read moreif he's out then you will have to wait till he gets back.

My daughter who lives in Mt Pleasant bought a townhouse and I was visiting helping to get a few…read morethings worked on. I knew I needed an HVAC company but had zero experience w/ any in the area. I submitted a Yelp query and quickly heard back from Lisa. I explained what I needed and she scheduled an appt to assess and talk estimates. Corey arrived on time and was extremely knowledgeable and helpful. I needed two intake vents replaced, one was a custom size. And I needed 12 "boots" and grates replaced on the vents. I had tried to do this myself and it was just impossible. Corey explained what was needed and we discussed the price. Jump ahead to the work day. I needed to run some errands so I phoned the office to confirm arrival time. Lisa was quick to find out the answer and let me know. Around 10AM, per plan, Maurice and Marquis arrived. The work required hours of being on site and they were quick to get started. To say replacing the vents was difficult would be an understatement but they got it all done. Their work also involved doing a cleaning on the system. I would highly recommend these guys. From Lisa in the office, to Corey who did the estimate, to the Maurice / Marquis the install team. Just a great job ... all attentive, knowledgeable, and professional.

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Kudos to 5 Star technician Joseph. He performed an annual maintenance and corrected minor issues…read morebefore they became major problems. Explained everything he did very clearly and showed us pictures. Happy with 5 Star and will continue to use them.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Charged me $400 to replace a simple, electrical ceiling box (a $3 part at Lowes) and reattach a…read moresmall light. Every week, I get 2 or 3 emails from them. BUT - based on that one service - I would NEVER NEVER NEVER use them again. Look elsewhere. You might save some money.

Kevin W came out to help me locate the water main turnoff and give me an estimate for fixing a…read morefaucet and drain. He was very knowledgeable, helpful and courteous. I would recommend Pardee for your plumbing needs.

PARDEE IS PART OF A SELF-INSURED PRIVATE EQUITY COMPANY. THEY ARE RESPONSIBLE FOR ALL THE MOLD YOU…read moreSEE IN THE PICTURES BELOW. WE ARE STILL OWED OVER $30K, AND THEY HAVE NOT PAID THE CONTRACTOR AS REQUIRED. Updated to 1 star in Jan 2026 for outright negligence in installing and maintaining the system, which led to airborne mold levels over 40X higher than outside air, mold and water damage throughout the entire attic and between two of the second-story walls, and attempts to claim this was normal despite over twenty service calls from the day after it was installed incorrectly until it was removed due to Pardee's negligence and severe lack of attention to detail. Their field service manager is on tape three months after installation, saying, "I told them it wouldn't work with that ducting." Wiring was left hanging off rafters with no cable management, and the controller's terminal board was exposed to the elements because the cover was not installed. Technician rolled his eyes and gave an exasperated sigh when I asked him why he thought it was okay to leave it like that not once, not twice, but even the third time he'd been to the house. It was over three weeks from their first visit to install the system until the thermostat would control the system correctly. In March 2025, during service call somewhere in the teens in the first six months of system being installed, they performed a differential pressure test across the air handler. Their lack of attention to detail resulted in a 1 to 1.5" uncovered hole at the exhaust plenum, blowing cold air into the attic nonstop for months. In May 2025, we noticed the mold in the attic and could smell it in the house. After enough calls to Pardee, the co-GM, Joe, finally came out to look at the system and told me that mold in the attic was normal given the summer humidity in Charleston, which is a stretch for a house built in 2015. It was also a poor attempt to blow smoke up someone who inspected piping and HVAC systems in a former life. In August, I discovered the hole in the exhaust duct and showed Joe the cause-and-effect of Pardee's lack of professionalism. Causation correlated perfectly to our power bills doubling starting the day of that visit in March, and the mold covering the entire attic and blowing throughout the house. At this point Joe said while he couldn't be sure it was the fault of Pardee, they were willing to replace the system. There was no mention of removing or mitigating the mold in our house, which he could no longer deny responsibility and accountability. He said that would require calling his insurance company and he was hoping to handle it without involving them. I recommended he call their insurance company since I was talking to lawyers. We were out of our house for two months while basically the entire second-floor ceiling was replaced, along with all insulation in the attic and portions of walls and floors. It is now January 2026. The house still has not been repaired to code, and Pardee, their private equity firm, Service Advantage Experts, and their insurance representative have stopped responding to emails and phone calls from both us and the contractors they were supposed to pay directly. This is the "insurance" company that will not respond. While their email address ends with @travelers.com it is clear that Travelers has nothing to do with this claim. XXXXX XXXXXXXX| Claim Administrator Constitution State Services | General Liability Third Party Administrator for Advantage Experts Services PO Box 650293 Dallas, TX 75265-0293 P: 214.570.6528 Fax: 877.786.5577 We are still owed over $40,000 for contractors who have already completed the work and for clothing, keepsakes, and other things throughout the house ruined by the mold they caused. If anyone knows of a good mold lawyer in Charleston, please leave their name and number as a reply below.