Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Let me start by saying Thank you again for the great service and friendly guys who came over to do…read morethe job...Grayson, Ben & Xavion all very professional. They arrived before time schedule of 9 am which was great to us they worked all day no lunch break made the breaker work out with some SMART adjustments, put the outdoor unit where we wanted but next to it with added level support of rocks, inside unit, they removed the old furnace for my hubby and put it where he wanted it. GREAT INSTALLATION work done! Done in a day! They clean any mess but really wasn't any. Price was right and fair for us. Thank you. I wish you guys put pools in

Johnnie from Low Coubtry Refrigeration took the time to properly diagnose and repair my equipment…read more Look forward to having them as my service technicians for our larger restaurant

Truly worst service I've ever encountered with a company. No call no show 3 times and told me over…read moreand over again they would be there in x amount of time and kept pushing back. I had a broken freezer at my restaurant that needed immediate fixing. Would never ever use them again.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

I've consistently received excellent service, and my most recent experience was no exception. From…read morestart to finish, everything was handled professionally, efficiently, and with great attention to detail. A special thank you to Caleb, the service technician, who truly went above and beyond. He was punctual, knowledgeable, and took the time to thoroughly explain the issue and the steps needed to fix it. What stood out most was his honesty and professionalism--you can tell he genuinely cares about doing the job right and making sure the customer feels confident and informed. It's rare to find a company that delivers this level of consistency and quality, and Caleb is a big part of that experience. I highly recommend this team to anyone in need of HVAC services--you won't be disappointed.

Excellent, honest service. We have worked with Caleb and Rhett. Both great guys, very knowledgeable…read moreand they legit care about making sure you're getting great help. Also communication is excellent between the customers/office/techs. HVAC is super important in coastal communities and they know. They're really nice too.

Efficient and Excellent Service !!! I highly recommend Rudd…read moreI believe I got value at a great price SR Mount Pleasant SC

Zero stars, if possible. I had a "fix" that ended up leaking 4 days afterwards. I was mistreated…read moreand no one ever helped me get into connection with anyone that could actually help. I've now paid thousands of dollars to a company who clearly only wants to create more problems, so they can continue to get paid. My plumber friend of 18 years has confirmed this. DO NOT USE RUDD!!!!!

A leak in my ceiling, sheet rock was coming down over my bed. I looked up emergency plumbing and…read moreSuburban plumbing answered their phone when nobody else would. Jim the owner came out within a hour. Turned out my pipe was recalled he fixed the leak for free and began repiping my house the next day. With a life time warranty and a free emergency repair, very professional, clean work and new pipes within two days. I was only without water one of those days. I highly recommend this company. Since than I have had other issues and had them fix them all. Its nice to find a good and honest plumber. I'm keeping them. Thanks Jim

Jim was punctual, quick, friendly, professional and did a great job! Would definitely recommend!read more

Had a condensation pump go out on my heating/cooling system and Dunes came to the rescue. They were…read morequick, extremely helpful and honest, and very thorough in getting it repaired quickly. Our technician was very honest, quick and understanding of our situation and there was no BS. I could of fixed myself after inspection but my trust led me to have him repair as it was a fair price and his swift response that made me feel comfortable in him doing the job. Thank you

What a difference! Both our units went bad while under American Home Shield warranty (which is a…read morejoke). The contractor who worked for AHS came out 4 times without any viable solution. When they started to get really pushy to replace my units we called Dunes heating and air after a friend's recommendation. Nick and Damian came and quoted us Carrier units for thousands less and gave us fair advice. They even gave us a temporary portable AC unit to use until the new units were installed. It is hard to find honest people in this business, Nick is one of them.

Justin Todd, the owner, was very prompt when I reached out about replacing a water heater. He came…read moreover, gave me an estimate and from then on the experience was exceptional. He was courteous, knowledgeable, and professional. The quote was spot on and he left the worksite clean. His communication throughout the experience was top of class.

I reached out to Justin for a HVAC quote and also for a water heater replacement. He was punctual…read moreand a also great with communication. He was very reasonably priced in comparison to other companies and also went above and beyond in some aspects of the process!