I received a very pleasant call yesterday regarding my last service visit. I had a follow up visit…read moretoday and the entire system was rechecked. Riley did a great job! I now have the assurance that the system is ready for whatever weather comes our way. Thank you South Shore Plumbing and Heating.

Needed to take of some heating issues at a second location. Had such a great experience I called…read moreagain. They answered the phone saying hi (name), do you need service at (last location they had serviced). Who are these people - do they not know they are on the Cape were getting any kind of call back is a rarity? Same drill as last time in terms of service from Colin, Lamarr and Patrick. This time they installed a split. Walked me through the options of where to locate it, made sure to go through all the settings with the remote. Cleaned-up before they left. Talked me through maintenance issues and how to save money. WOW. These guys really know how to provide service.

I have found this Balanced Air to be responsive, reliable and professional. From calling in my…read moreproblem to the repairman that comes out...very happy. being this is a new house to us, I am always asking questions about our systems, and our repairman Jeremy is patient and informative.

They charged me $400 to service my furnace and A/C and told me everything was in working order. A…read moremonth later when I turned on the A/C, the compressor did not work. I called them to ask them to come back and repair it, and asked that they not charge me again for travel time (although I said I would pay for parts and labor) because when they had previously "serviced" it, it was supposedly in working order. "Sorry," said the woman I spoke with, "Other companies may do that, but that's not how we do business." In other words, this company will charge you once to come out and NOT fix your air conditioner, and then they will charge you a SECOND TIME to come back and do it again. What a ripoff!

I called McKay plumbing to install a new delta kitchen faucet and 2 bidet seats. It is just basic…read moreplumbing. I had all the supplies and everything cleaned out from under the kitchen sink. And around the toilets. He charged us 428.00 for 30 minutes work. 28.00 he says is for supply lines. But they were in the boxes from the supplier. I believe that we were way over charged and am placing this review to let you know this man would never be my choice again. I believe he ripped us off. Not a man of good character.

I was told by the office after the work the bill would be $150, then I got a $225 charger. All the…read moredid was reconnect a hose and it was a bad thermostat. That I replaced after, no hardware was installed by McKays. The didn't even need to check the whole system. When I called to discuss, they didn't help. Very dissatisfied.

I started using Seaside gas a few years ago . The best decision I made .Kevin and the crew are…read moregreat . The show up on time and get the job done . I was scheduled to replace my furnace and AC in a few weeks but unfortunately it didn't make it to the date . When I called with no heat they came right out . Kevin sent crew out the next morning to replace everything. The workers were great . They showed up at 6 am in the morning to start working and worked all day until it was done.They did an excellent job . It's nice to have a place you can plumbing heating and electrical . Julie Eldridge

Great customer service. Came out on Christmas eve to diagnose a 27 year old furnace that stopped…read moreworking. Within a week, installed a new furnace and AC system. Very pleased with the professionalism of the crew and quality of the new system. Highly recommend.

Excellent communication which helped me get the significant rebate from the state of Massachusetts…read more Impressive knowledge by the workers who installed the heat pump. Immediate call backs from the company when I had a question. I recommend them highly.

Last summer they tried to charge me $3,066 for an A/C valve replacement and partial recharge after…read morean annual maintenance appointment. It was so inflated I obtained quotes from other local companies, which all came in at $1400 or lower.

Be very careful and get second opinion on prices. Got job…read moredone for half the price. Not an honest company

This business is the nuts!!! We used to have Harwichport Plumbing and heating. We were loyal…read morecustomers for years...business got sold a couple years ago and leaves a lot to be desired. The techs were awesome but the office staff sucked. We had an issue with a/c and it was correctly diagnosed. However we had to keep calling them to find information that wasn't coming. She was actually rude. lol. Asked my plumber who he liked!! NORTHSTAR HEATING AND COOLING!! I've lived on Cape since 1968 and have dealt with many businesses but this is the place to go!! Our problem was resolved in the best way possible!! The communication was phenomenal from Kathy and her staff, Bill (owner), Jarrod, Joe, Chris, Ava, Andrew (AC), & Ian (heating) and we are very pleased and reassured for our future work. Our problem was handled as quickly as possible. They have different contracts, but they are awesome. AVOID HARWICHPORT!!

we've been using Snows for many years but this holiday weekend they out did themselves. we had…read morewater leaking from our CB laundry pipes in the basement. It was Sat nite-I called them. within an hour a service man arrived. he confirmed that it was a clogged sewer line out to our septic system. He called Rooter Ryan with whom they work. within the hour Ryan came and solved the problem. we couldn't have been more happy. I don't know what we would have done if their response hadn't been so prompt.

I had an oil boiler for heating and hot water replaced with a tankless propane system.. Snow's did…read morea great job, the employees were very helpful and polite. The install was excellent and they did a wonderful job removing the old equipment and cleaning up after.

Good experience with Durfee back in 2022 so I called them back for ac service in 2025…read more Estimate was 900 to repair. I agreed and told them to proceed. Was called four hours later and told the bill was now $1400 and my system was unable to be repaired but I still needed to pay the repair bill. The technician said he was told by his boss I needed a new system. So, I had to pay the 1400 for absolutely nothing. Called and emailed for several days to get a quote on a new system. No one ever called me back. No one ever responded to my emails or messages. Had a technician from another HVAC visit and he was able to repair the system in 1 hour, charged me $250. Strongly recommend against using Durfee

I initially had a positive experience with Durfee Plumbing & Heating of South Dennis, MA. Sadly,…read morewhat happened next was gross overcharging, unscrupulous pricing and unprofessional customer service. Phil, the owner, was able to resolve our AC issues promptly and charged us $550 after a half day of work. We were pleased with the outcome, left a positive Google review, and decided to transition furnace maintenance to Durfee Plumbing from a local competitor, after we were asked what we currently pay for annual maintenance ($495 for two furnaces). The owner implied we would receive a similar price point to what we are paying currently. On the day for the furnace maintenance, two employees came by and spent less than 45 minutes on the furnace maintenance. I was shocked to later learn that my credit card was charged $1525, or $1000+ over their local competitor pricing, but to add insult to injury I also learned later that they did not service the attic furnace, only the basement furnace. So Durfee Plumbing charged three times as much as I previously paid, for half the job performed. When I saw the credit card charge post to my account, I proceeded to try to contact Phil, the owner. Over the course of two days, I left seven messages with the Durfee Plumbing office. And not once did Durfee Plumbing return our calls. At the end of the second day of trying to contact Phil & Durfee Plumbing, we received notice that a $655 credit will be posted to our credit card. I responded that was still $345 short of the fair price and reminded Phil that only half the job was performed, and my expectation was for a refund of $1000 and for his team to complete the job, which includes the attic furnace maintenance. Overall, after what started out to be a promising plumbing vendor to work with, it is now clear we have been defrauded by Durfee Plumbing. Grossly overcharged relative to other local plumbers on cape cod, services underperformed (only 1/2 the job that was committed to) and very unprofessional customer service practices. Buyer beware of Durfee Plumbing of South Dennis, MA. (pics of receipts from local competitor and Durfee Plumbing attached. Local @ $495 for two furnaces, Durfee Plumbing @ $1525 for one furnace)