The girls in the return department right inside the door are really fast and friendly and helpful. I like how they honor veterans giving us a front row parking spot if it's available. The painting area helpers and employees are pretty knowledgeable and nice. Getting other help around the store from various employees is kind of hit or miss. some don't really know their products very well like they just got hired or something read more

I bought a freezer from Lowe's @ Smokey Point in July of 2024. Recently I started have trouble with the compressor making odd buzzing noises. I investigated by pulling off the front air flow grill at the bottom in the front and discovered that that Lowe's technician did not remove the shipping skids nor a card board shipping protection for the coils which air flows through for proper air, Thus my compressor has been over heating. Lowe's will not call me back, and at this time ignoring my complaint. read more

Why why why, gave you another chance. Never again. I have never delt with incompetent workers that dont know shit. I purchased a screen slider door that said it was 80inches tall. A lowes product that must have been measured by midgets. Brought it home cut it to put doggie door in. And the door was 4 inches to short. So I had to eat the cost. So I ordered one again. Purchased on line this time FOR PICK UP. I get there and they bring me out the same damn door as the first one. Oh no, we measured and showed them it was not 80 inches. Got no help, but a cancelation of the door. Went immediately to home depot, got knowledgeable worker and much care and got the door measured in front of me to make sure. I was so pleased. My new store. As I will never shop at Lowe's again. Ps. When we asked lowes to measure the 2nd door, no one had a tape measure. Really????what a joke. read more

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We asked for help and the employee left after saying he would get someone. We had to stop another employee to get answers. This store can only cut plywood for a customer. If you need studs cut or synthetic wood, go to a lumber store like E and E. Lowes and Home Depot will not cut for you event if you can find someone who is able to use the saws. This is a no value store. read more

I placed an order for cement & paid for delivery. Delivery was set for 2pm. I'm paying someone $50 an hour to mix & pour it. At 2pm when still not delivered I looked at order online. It now says delivery today with no time. I'm paying a guy $50 an hour to sit and wait. (I couldn't catch him before he left to come to my home & I don't think it's fair not to compensate him when he shows up.) I called store. They said the 3rd party vendor hasn't picked it up yet. I tried to remain calm & say that the Lowes site doesn't mention anything about being dependent on 3rd party vendor. If Lowes can't follow through with delivery time when order placed then they shouldn't give a delivery time. I paid for the privilege of being "screwed". read more

I 100% absolutely would not recommend going to this Lowe's ever if you want to actually buy something if I could give this place zero stars I absolutely would, it took 35 minutes before I received help on a pick up order that I received emails about being ready. The service was so awful. I asked seven people for help before finally receiving help. this was an extreme disappointment and waste of time if you need anything, don't shop at this Lowe's. read more

Nope no more of my hard earned money is going towards you all. My $3800.00 fridge? My $1200 dishwasher? My pretty stove and ceiling fans? Nope not anymore! We woke up this morning and our door is locked but I'm unable to unlock it so I'm locked in my own house. I have no other door to open and try with a key. So thankful to have tools inside the house. So we uninstalled the door handle and we head off to Lowe's ( original purchase 6 years ago ) lifetime warranty. This is why I spent $169.00 on the stupid thing. I explain at desk what's going on and that I'm done as this is the second one they replaced a few years ago. We now have 4 associates no one seems to understand ( or care for that matter) we are pawned off to yet another person who has zero clue how to solve this problem. We go rounds about having the receipt online which they magically can't find. They can't find the refrigerator the dishwasher the ceiling fan they can find weed barrier. That's what they find and keys. Well if I bought extra keys then that means I bought a lock. I get blank, stupid looks. I explain what lifetime warranty means. And I could you not I have an idiot associate March back to where the locks are and she tells me to take a picture of the warranty phone number on a box. I ask her so you want me to do your job? So at this point, I'm pissed. I'm like OK we're out we're leaving. I'm not giving you any more money and the $10,000 that I've spent with you in the last five years is now a hard lesson for me. You won't be getting any more money you blew it over $169 walk you people are idiots. The reason you have two stars is because you're ran by idiots and you don't give a crap about customers so I'm going to buy a lock and a new door knob from somebody else. I don't know or understand your logic that you were willing to lose a $10,000 customer for $169.00! I would've been happy with $40 door knob. It's 4 of July weekend and I wanted to secure my home. Wow sure hope management can get their head wrapped around how to put customer service first. So remember kids to save your boxes and receipts ( because they are damn well going yo disappear on their web sight. ) a screenshot might be a good idea. So i ask the last associate so you want me to do your job? It's only when I'm leaving do I realize she has no intention of helping me or anyone else. read more

I was waiting for more than an hour to get help on carpet later and nobody help me. I request help a different workers and they will refuse to help me because they're not supposed to help if they're not a specialist there was no even one specialist on the carpet lane. This makes me really disappointing. read more

I ran in to quickly buy a $500 lawnmower, in-store help was very nice and then I waited in the parking lot so long to have someone help me load it into the back of my SUV that I finally just strong armed it in myself. I'm an over 60-year-old woman, not exactly how I want to spend time hurting myself but after waiting 10 or so minutes realize no one was coming to help. Next time, I'd rather buy something on Amazon and not shop local. I've learned my lesson, I will not shop in Lowe's ever again. read more

I love Lowe's as a chain. I have to say- this store is so lazy. Consistently. Every summer I need something from here, can't find it. I have to self serve look at the app. It's a whole big thing. Gotta connect to wifi since no service. Some how I always get items that are misplaced or on an upper shelf because I'm just so trendy that everyone wants my items too. Associates always say "look at the app" and don't help me find it really. When there's nothing left I literally look up myself on the higher shelves and look at sharpie item numbers. Came in today looking for a simple notebook. 5 employees said they didn't have it so they were like "well have a good day". Just went on the website for order pickup and magically there's 1 in a locker waiting for me. C'mon guys. Do better lol. You're forcing me to be a Home Depot girlie when I love Lowe's. read more

The employees at Smokey Point Lowe's greet me as soon as I enter the store. They offer to assist me with finding an item or answer a question about a tool appliance or product that I am interested in purchasing. They go above and beyond to provide excellent customer service that is friendly, knowledgeable and fast. They exceed my expectations and are a great value. I highly recommend this store as a one stop shop for getting tools, lumber, appliances, paint, and everything needed for repairs and home improvement. read more

I just wanted to say thank you to Gretchen at the Smokey Point/Arlington order desk. It is a comfort to know that you are there. I am sorry that it took me so long to write this review:). I am planning my next project and I dearly hope that you & your dad are there(in spirit)when I come in to order supplies to be delivered again. Thank you Gretchen! read more

Horrible! They have become extreme scam artists. Not the store but the credit card. Unfortunately/ conveniently they have no place to leave a review of their credit card. I had a credit card with them for 17 years! I purchased something for around 500 dollars and noticed * was now being charged 3plus dollars just for sending me my bill! Then when I paid the balance in full I was sent another bill for $3.71 and when I called to ask them to drop that charge I was put on hold for 15 mins then told by the representative that it was a legitimate charge. I told him I didn't care how they figured they could legally screw me out of it I just wanted it removed. He told me I needed to listen to him explain over and over again how the charge was legitimate. I was so frustrated I was raising my voice, he just kept telling me I only heard what I wanted to hear. When I told him I get that I was being screwed out of the charge legally but that I would close my acct of 17 years if he made me pay the charge. He hung up on me so I called back paid the $3 71 charge and cancelled my card. Good job Lowe's you won the battle but lost the war. read more

My wife and I recently purchased the washer and dryer from Lowe's and unfortunately one of them we selected to have delivered and the other one we had to pick up at the store. Service was excellent at the store. The selection unfortunately appears to have been similar to that of the dryer that was delivered, in that there is a or what appears to be a manufacturer defect. When the dryer was delivered, the two gentlemen tested it and recognized that it had a problem and immediately took it back after calling their supervisor. When my friend and I pick up the washer and brought it home, we didn't immediately take it out of the box, but when we did And the hose that was attached to the washer, unit was taken off there was water inside the hose, which led us to believe that it may be used. We decided to hook it up to see if it would run correctly, but unfortunately this dishwasher isn't draining properly and it's not spinning properly. My wife and I have an unplugged it and are looking through the instructional manual again to see if there's something that needs to be done before we contact Lowe's. We hope and anticipate Lowe's would do the right thing if indeed it's necessary. We have no reason to believe that Lowe's wouldn't do the right thing. As for value, I'm not sure we're getting the value that we paid for given that the washer appears to have an issue and the dryer, the first dryer that was delivered had a defect. The drivers told us they were taking back another unit/same product from G. E. I don't know if it's a G. E. issue, but we'll see. I do hope that the new washer that we purchased wasn't a used washer that was put into a box and sold as a new one given that a hose that was attached to the washer that was boxed had water in it. read more

This place continues to go down hill, we waited for over 30min for a customer service representative to help with the purchase of a new dishwasher. You would think standing there for 30min you get help. Off to Home Depot we go!! read more

I would no longer recommend this store. I purchased a new higher end cabinets for my entire house with Jena. Cabinets came with some defects and cracks. Large gaps between the doors and dishes can be seen through. Doors out of square. I was promised to get a replacement for every defective part and it's been over a year and I keep getting ignored. read more

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Hello everyone, I bought a Allen & Roth electric fireplace on February 15, 2023 at Lowes in Arlington, Washington and they cannot get me a warranty part for the electric fireplace and I started this whole process on February 21st. Here is my story and I hope and encourage you read it. Here is the problem: I have had zero results so far for a heater part that I ordered after I assembled and tested all the controls.The "SHUT-OFF TIMER" for the heater did not work regardless of the delay setting that can only be accessed from the remote control. I contacted ASCS, an outside product support company for Lowes, and explained the problem and asked for another heater unit. They wanted to send me another remote control to test if the problem was with the remote control device. I received the replacement remote control and tested it along with the original remote control and the problem still existed. I contacted ASCS and they said that they will contact the manufacturer of the Allen & Roth fireplace and submit a warranty claim for the heater. I was also told that the manufacturer would contact me in a few days with the shipping/tracking numbers. Nobody contacted me from the manufacturer, Lowes or ASCS. Again I was told that they would contact the manufacturer. The response from ASCA was that they submitted an order to the manufacturer and gave me a warranty order number. I was told that it could take up to 60 days for the part to arrive at ASCS and then shipped to me. Guess what, No part and no contacting me so I contacted them again by phone and the man told me something about an earlier part order had been cancelled. I asked why the part order had been cancelled and ASCS would not tell me the answer. Still a few weeks went by and no heater part shipped to me. Again contact them and they told me that the part was now no longer available from the manufacturer. I had been told a few times to just return the fireplace to Lowes for a replacement or a refund. I told ASCS and Lowes on several occasions that it is not possible to disassemble the fireplace and return it without a lot of damage because of it's design and also unecessary cost for me to rent 2 men and a Uhaul truck. They never responded to my statement. Then I told them to send two men and a truck to my apartment and pick it up and I live about 1300 feet across the road from Lowes. Again no response. I went to Lowes and asked for the manager who was not in. I spoke with a assistant manager to whom I showed all my emails and she wanted scanned copies emailed to her. I sent her all communications. A month goes by and no contact from anyone. I contacted the assistant manager and she said that she would again forward my warranty claim documentation to the manager. Another month goes by and I sent another email to the assistant manager asking for me to be contacted by the manager. She said that the manager told her that he/she would contact me by the end of that day. That was a few days ago. Over the last 20 years, I have spent thousands at Lowes for home and garden projects when I had my house because I liked the atmosphere and types of products better than Home Depot. Unfortunately Lowes and ASCS have failed miserably. read more

Lowe's Home Improvement - Allen & Roth electric fireplace heater shutoff problem - Home & Garden Near Me - Arlington, Washington

I bought a charbroil bbq. After 93 days it caught on fire for the 3rd time so I attempted to return it. Store policy is 90 days. They shoved me off on charbroil who also won't help me. I have spent thousands of dollars at this store and now won't spend another penny. read more

Absolute worst Lowes. This is my 3rd time I've done business here that I've had to drive back inside and have them fix the cashiers mistake. Charging me for the wrong lumber materials. And then sending me to the other end of the store to customer service because the cashiers at the lumber yard don't know how to do returns. This place is so poorly managed that they don't train all the cashiers how to properly do their jobs. Lowes please figure this out, your losing plenty of contractors business because of poorly managed stores. We don't like to have our time wasted when we're getting materials. read more

Customer Service = HORRIBLE!!! My wife and I went into the store for bathroom fixtures. We needed an employee to help with our simple question. Without even listening to our question, we were told to go find 'so-n-so' a few aisles over. They never even asked or heard what we had to say?!?!?! The worst part is that this happened 3 times in a row - not even an attempt to help in any way other than telling us to ask somebody else. Probably the most frustrating part was that two of the three people that were asked were not busy. Lowe's is going downhill fast without any brakes. They really need to evaluate their employees and focus training on "customer service". read more

This Lowes has to be one of the worst laid out stores I've been to. You can't find anything you're looking for. Either because they are out of it or because there aisles are not marked or labeled. Employees seem to be helpful when asking them a question. But that's where it ends. I spent 20 minutes walking around with one of the employees looking all over the store for a concrete mixing tray that he couldn't find. Parking is plentiful. read more

Rude employees no one wanted to help. Only Dan was super helpful. Don't come to this Lowe's

The customer service in plumbing was very helpful. Cashier needed a bit more training. BUT!!! We prepaid almost $300 to have a kitchen faucet installed and twice the morning of them coming out they canceled and now the guy says he can't come out for over another week. So forewarning if you need something right away, you'll be waiting most likely - FYI the installer also made us aware that they use Angi's list and their company picks up jobs and they don't make them a priority. read more

I purchased a countertop from Lowes, and the various pieces of countertop they stuck together didn't match, so I complained, and we agreed to settle the issue with them taking $500.00 off the total purchase price. In November I talked to Samantha in customer service, who said my original price was $4339.75, and that minus the $500 settlement, I owed $3839.76, and that if I paid that the debt would be settled. I then went ahead and paid the 3839.76, and less than a week later Samantha contacted me and said I actually did owe that $500.00 more. Now, Lowes is trying to say I owe $1000.00. I've had multiple calls to them, and now they say they are going to refer me to collections. I now have reached out and am going to get an attorney. Nobody should give them any business read more

My old frig died on a hot day in August...Lowes was the only option for next day delivery, and their price was the same or cheaper than all other stores in the area! Unfortunately, delivery service got its wires crossed and we missed the first truck, but April in scheduling was able to get our new refrigerator delivered the very next morning. The delivery guys (Reggie and Romero) were super...they were careful, clean, and friendly. Now I just hope the refrigerator lasts forever. read more

I purchased a dishwasher online from Lowe's on July 18th. I chose Lowe's because other stores had said the dishwasher was on back-order, and Lowe's gave a 2 week delivery date. After making the purchase, I received an email confirming the purchase and delivery date of August 5th, with a note warning that the "delivery may be delayed". This frustrated me, but I had already made the purchase. We uninstalled our old dishwasher in preparation to delivery, but on August 2nd received a change to the delivery date to august 19th. We reconnected the dishwasher, but left it partially out so we didn't have to re-install it. To make a long story a little shorter, we received the following additional delivery delays: * September 22nd * October 6th * October 20th * November 3rd * November 17th Unfortunately, on November 17th, we were under quarantine until November 27th, so we had to reschedule. They gave us a new date of December 5th, between 8 and noon with a 30 minute advanced warning call. The day before they sent a confirmation email, with a time change (that I didn't notice) of 11:30 to 3:30. The delivery came within the window, but I did not receive a phone call beforehand. I bought from them because they insinuated that they had the dishwasher in stock. I received three personal communications from them saying it should arrive in two weeks, one of which was after I sent an email to them asking for the truth on when it would be in. I was also told once that they were about a month out on delivery--after I had waited two months. If they had told me up-front that it would take 5 months to deliver, I would have understood. We live in those times. I may not have purchased from them, but I certainly wouldn't have been upset for the delay. However, since they insinuated that they could get it out to me in two weeks, and then continued to push it out a short amount of time rather than giving me an actual time-frame, I can assure them that I will never shop with Lowe's again, and I recommend against purchasing anything online from them because of their deceitfulness. If you do, be aware that you cannot trust the time-frame that they give you on delivery. You may get it on time, but it may take 5 months. When you have a broken appliance, is it worth the risk? read more

Lowe's and their agents dropped the ball big time on a garage door project we waited for over 4 months for install! They tried to bait and switch us on the price initially by charging a higher price than the estimate, then somehow the project magically got cancelled without our knowledge or permission even though I had been faithfully paying on the finance plan and was already over $1500 into the payments! Once it was revealed that this had transpired (project initiated in March/April, supposed to be complete in August), the company that was supposed to provide the doors offered to restart the project but we would have to wait another 4 months! Or more! They were unwilling to fast track us because of our previous wait and their screw up! Sorry Lowes! You really suck on this one and never again will I give you the chance to do this to me again! You're FIRED! read more

Its been almost two months that we haven't had a refrigerator that works because the samsung we got from lowes could not be fixed after two tries on the 5 year extended warranty so they gave us a gift card to use at lowes for another fridge which was a Frigidaire and everythingin the refrigerator FROZE so we sent it back on the manufacturer warranty and now they want to reimburse us with lowes credit! I never want to shop there again so what the hell am i going to do with lowes credit ? LAWYER! read more

I don't know if it's all Lowe's, or just this one, but it sucks. Tool selection is horrible, and I couldn't find the tools I needed even after using the app, locating the "in stock" items on the app, and going to the aisle and bay. The shelves look like a flea market display, no organization. Kind of like a Walmart of hardware stores. The aisles are too narrow but expect large carts to go by fine. During the ring up process, the UPC for washer fluid wouldn't ring up. I get it, small thing, but this isn't the first time I've had to wait while their items weren't in the system. I only stopped here because it was an easier stop, but in the future my business is going to a hardware store chain that is orange. read more

So here is the story..we order shed with lowes the estimator came then saying 4 to 6 week cuz is back order is fine with us..... But did not take long the shed person call and said will come in early we said great so was scheduled on March 20 to come on to our house to install. Ok so the person name was Austin who install our shed. So i was looking around to make sure that he is ok and if he need anything else I found him peeing on rhe side of my fench he did not realize i saw him luckily i did not try to scared him and ireally do not want him to turn around and see something i don't wanna see. Besides the point he could have ask me if he can used the bathroom. I am so mad he disrespect our property and as a homeowner...i think that is so disgusting.. I hope lowes should not contract those kind of people And take note when we called to ask for refund because is not complete waiting for the shelf only took them 2 months to deliver and finush the job all of a sudden they came. Also the person who install the shed was sloppy job u see the nail sticking. read more

For the most part, the store is great. Good selection, clean and well staffed. Kayla in paint is great and helped me out a lot. My one star is because of the nightmare I had with window coverings. Kelly told me multiple times that she would fix my order. So did Shaun whom I believe to be one of the managers. Kelly never even called me back each time I stopped by to try and fix my order. Shaun called me once and when I went in I had to deal with Kelly and you get the idea. Point being, go somewhere else if you want blinds. Everyone has sales the same time of the year. Never again will I order window treatments from this store. Everyone blames someone else, but at the end of the day they all work for the same store or are contracted to assist the store. So who owns the blame? Exactly... read more

I can't usually find anyone to help me at this store but I stopped a pleasant young guy named Austin. I was looking for a specific daisy. He took me right to them and then told me about some other flowers that would pair well with. He also told me about how you can buy plants in bulk there to bring down the price a bit. Guess it's time for me to get some Arbivitae. read more

Worst customer service ever. Bryan, the "front end manager" is one of the most condescending people I've ever come across. In fact, he's down right aggressive. However, I shouldn't feel special because he treated a two other customers poorly at the same time. This is our 2nd run in with this guy.l We waited in line for glass cutting for 30 minutes and there was a couple ahead of us who waited for 20 minutes before we even arrived, even though the overhead speaker announced repeatedly "customer service needed in glass cutting." I went to customer service and Bryan happened to walk past me, saying. "What do you want?" I said "There are people waiting for glass cutting and that's what I need as well." He shrugged and walked away. What a great manager you guys have in him. Dennis came to cut our glass, he was great. Maybe Dennis should take Bryan's job, as he clearly does like his job. read more

This review may go higher because we are still waiting for our floor install to be scheduled and completed. So far the staff at Lowe's has been great... Worked with Gina to pick out flooring... No up sale which was nice... We are selling the house the carpet is being installed in and so we just want decent carpet and not to spend a fortune. The estimator was nice and quickly returned the estimate to the store... Technology is pretty amazing.. pictures and dimensions pretty cool. Waiting for the actual install appointment... Will update when carpet is in. read more

Self check out only and still long lines. I left The items I was going pick up.

I came to the hardware store to look at plants. I decided to go inside and take a look at the seasonal fall section as well. I'm a 25 year-old female with a college degree, fully capable of navigating my way through a hardware store after doing a years worth of home improvements during covid. I was approached by a middle-aged male employee upon entering from the outside garden section. He asked me if he could help me find something, to which I replied no thank you. He then proceeded to continue following me, laughing at me, saying "are you sure- that's not what your parents said". I then asked him why he'd assume I was there with my parents. He replied with "are you SURE you don't need any help?" To which I said "once again, no thank you, I know where I'm going." I then proceeded to find what I was looking for, and headed back out to the garden section where my car was parked. He was hovering around that exit and noticed me as I was approaching the doors to leave. Once again, he approached me, laughing, and snidely asked me if I was lost and if I was sure he couldn't help me find what I was looking for. I looked at him, and said "actually I'm just leaving, but I have to ask, do I look like I'm incompetent to you or something?" He just started laughing at me, still in my way, so I went around him and promptly left the store. Being harassed by a much older man is not only inappropriate in any setting, but especially as an on-the-clock employee is absolutely unacceptable. Young women, and women in general, are fully capable of doing home improvements and knowing their way around a hardware store. I do not appreciate being patronized, flirted with, and frankly, harassed by male employees, especially ones old enough to be my parent or older. This is grossly unprofessional and the responsibility of management to hold their employees accountable for such crude and disrespectful behavior. read more

I ordered a Westinghouse generator...but it would not start. I returned it and ordered a different generator. I had ordered an extended warranty for the first generator, but when I returned the generator, I could not get my money back for the warranty. I sent an email to the store and tried to contact the store to talk with the store's manager...Mr. Breen and went to the store in Arlington 3 times to talk with him, but never was able to talk with him. After a couple of more emails, I then contacted a person known as Mr. Brandon... he made a written email that said he would take care. After two weeks, I went I tried to contact Brandon again...no response. I then went with the VP of Lowe's HQ...so then I went to the president of Lowe's...No response from Marvin Ellison is chairman, president and chief executive officer of Lowe's Companies Inc. He is as worthless as the other's of Lowe's. I will not shop at any Lowe's stores. Funny how a $109 warranty could not be returned with a check or gift card. Lowe's is big, but it shows they don't give a shit about a customer's complaint. read more

My first visit to this store was today. I will no longer be shopping at Home Depot since they are based in Georgia and Georgia just made it harder for low income people to vote. The staff member assigned to the electrical dept. answered several questions for me and help me find the parts I would need to replace several outlets and two light fixtures. This is now the store I will go to for any hardware items. read more

Well, it's no surprise to see such a Lowe rating for this store. The staff regularly are on another mission like break schedules and who's next or restocking such that customers are not part of the focus. Probably management-driven. Different planet mentality. 3 out 5 items bought here don't work or have been emptied by a previous customer and returned. Then the same item is placed back on the shelf. This is a monumental waste of time for the customer. I now go the extra distance to Home Depot. In the end, I waste less time. Much less time. So it seems that Lowe's staff bookshelf has "How to Ignore Customers with Flair 101" and "How to Effectively waste Customers Time 101." Now they need to add "How to Provide Excellent Customer Service 101" and "How not to Waste Customer's Time 101." Better still, make this a Home Depot. read more

This Lowe's seems to have a better staff than other larger home improvement stores in the area i.e. Home Depot. The staff seem pretty knowledgeable, if you can find them. Also their nursery is very reasonably priced. It's significantly cheater than the near by Plant Farm in Smokey Point. read more

Lowe's Home Improvement - Home & Garden Near Me - Arlington, Washington