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    Lowe's Home Improvement

    2.7 (57 reviews)
    Closed • 6:00 am - 10:00 pm

    Lowe's Home Improvement Photos

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    Shirlonda S.

    The associates were helpful and friendly particularly PIIA. The selection was fair depending on the interest, great sale/value on yard /grass treatment.

    Tile
    Catherine C.

    Terrible customer service. I asked two different employees for help with an item and neither of them seemed to care at all. One actually told me to just buy it and return it if it didn't work--seriously? No effort to check inventory or offer real advice. It felt like I was bothering them by even asking. The parking lot is nice and spacious, but that's about the only good thing I can say. Won't be coming back unless I absolutely have to.

    Great customer experience
    Summer B.

    This is my go to for lawn and garden items. The staff is friendly and very helpful. They have a great selection of herbs, fruits and veggies to have your garden full of healthy foods. The prices are great and I always leave with some of the best deals.

    Flowers
    Bambi S.

    I woke up to an extremely beautiful day and had an extreme urge to prepare my patio for spring. So I drove to Lowe's and got lost in the wonderful decor. Additionally, I have a sudden interest in growing things. I was able to find everything that I needed with the assistance of the wonderful staff that work there. They are very professional and everyone was very eager to assist.

    Delivered 1/4" drywalls.

    I wish I could give this Lowe's store in White Marsh a 0 star, not a 1 star. - Placed order on May 27 for 50 lumbers and 15 5/8" drywalls. - This store delivered me 15 1/4" drywalls, and 10 damaged lumbers on May 30 - Called to schedule a return pick up, and earliest they have is June 6, I took that. Kept the wrong drywalls and defective lumbers on my driveway for a week. - Waited a whole day on June 6 for someone to come pick up, nobody show, no one call me from store. - Call the store next day to see what is going on. They did not know why nobody come to pick it up, and they wanted to reschedule another pickup day with earliest to be June 13. I agreed with them but I told them if no one come to pick up those items, I would have to dispose them because I dont have the space to store them week over weeks. - Waited a whole day on June 13 again, and still no one comes. I disposed them the next day. - Contacted Lowe's CSR multiple times (chat, phone) asking for refund. Every time I called a csr would said they created a report for my refund, and someone should contact me within 24 hours. And no one would ever call me. Then I had to call back to create another report. This keeps repeat for over 3 weeks until now. And no one from lowe's or the store have contact me. - I drove to the store on White Marsh and spoke to the Assistant General Manager Janet about this matter. All she said was that because they have not pick up the item, they will not refund. And she didnt even mention about their faults that they failed to pick up the items TWICE, and delivered wrong items. This is just ridiculous. This store and Lowe's customer service is horrible. I been purchase products from them year over year, and this would be the last time I purchase anything from them. Now I would have to work with my credit card company to get my money back. A waste of time.

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    6 months ago

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    7 years ago

    Selection here is pretty decent. I usually hit Home Depot, but lately the selection at Lowe's has been better.

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    6 years ago

    Terrible customer service with store and corporate.Waiting over 2 plus months for delivery

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    “Abingdon didn't have enough so I went to your store in White Marsh.”

    Mentioned in 2 reviews

    Read more highlights

    Best Buy White Marsh - New laptop....great price..under 500.00

    Best Buy White Marsh

    2.3(63 reviews)
    0.3 mi
    •$$

    Came in to return a laptop from another store. Was told it would cost me to get someone in the shop…read moreto reset it, so I did it on my own. The very nice woman who was at the cash register plugged up the laptop and let me reset it, which took a while. The Man at the door watched my laptop while I went to use the bathroom and then walked around because the reset was taking a while. The woman at the computer section was very nice and patient, answering my questions while I looked for a nother laptop. I ended up exchanging laptops, and the whole process was seemless. Kudos to the 3 employees that helped me today, they took off a lot of my stress!

    I rarely leave reviews, but my recent experience at Best Buy was so unprofessional that it deserves…read moreto be called out. The lack of customer service skills, accountability, and basic consistency with their own published policies was honestly unbelievable. The employees I interacted with seemed more focused on shutting down questions than actually helping. Instead of listening or trying to resolve the issue, they spoke over me, dismissed what was on the website, and then proceeded to invent policies on the spot -- policies that directly contradicted what BestBuy.com clearly states. When I pulled up the information on their website and showed it to them, they still insisted on their "in-store policy," but couldn't point to anything written, official, or even logical. It felt like they were improvising excuses instead of providing service. That's not professionalism -- that's laziness and a complete lack of training. If Best Buy expects customers to take their brand seriously, the very least they could do is ensure their staff follows the same rules listed on their own website. Right now, it feels like you get a different story depending on which associate you talk to and what mood they're in.

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    Best Buy White Marsh
    Best Buy White Marsh
    Best Buy White Marsh - What to choose?

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    What to choose?

    The Home Depot

    The Home Depot

    2.3(22 reviews)
    0.8 mi
    •$$

    I went today to refill a propane tank. Never done this before. the girl at the customer service…read moredesk, the white lady, wearing a baseball hat on July 3, 2026 at approximately 11:45 am... was a complete and udder rude B. I asked where I get the tank refilled and she just says outside. I kinda stare at her for a second.... Waiting for some more direction... because I just came in from outside... and clearly, I didn't see where I was supposed to go... because there I was at the counter. She made a face at me like "what Do you want?" So I proceed to say "I'm sorry, but where outside. Ive never done this." .... she again, makes a face as if she smelled the worst fart of her life and just says "outside". and rolls her eyes. And then I say okay where outside? "the kiosk!" Was the response. With just pure annoyance on her.... Like isn't this your job? You're working at a LITERAL CUSTOMER SERVICE DESK. I won't come back to this location. I hope she gets some training on how to not be a complete and total C U Next Tuesday to your future customers. But Lowe's is far too close to endure this disrespect from a Home Depot employee

    Bad customer service and bad work on the part of management and the flooring and windows…read moredepartment! Installer goes to pick up 11 custom cut blinds after I was called by the project specialist, Jackie, and the supervisor Michael promised to refund a portion of my money and that the order was correct! The installer gets to my home 5 blinds were not cut at all. Another set of blinds was labeled for the bedroom and they were cut too short! And of course when I call the store, Jackie is out of the office and Michael is on vacation! I will be calling for my all of my money and then some back. This is bad business and a waste of my time! Almost two months of waiting for some blinds in crazy!

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    The Home Depot
    The Home Depot
    The Home Depot

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    Rommel Ace Home Center - Garden and turf supplies

    Rommel Ace Home Center

    4.4(14 reviews)
    2.5 mi
    •$$

    I needed two very random, but necessary things. I have also been trying to support "smaller"…read morebusinesses. Nonetheless, spring is springing and I finally decided on a hose hanger to attach to my hose and I also needed washer fluid! Opposite spectrums, but I had hope! I think I've been in one ACE downtown once many moons ago, so I wasn't sure if the washer fluid would be here. I walk in and I'm greeted. It's the small things and my mind was already blown. I walk around. The stores a little tight, but I didn't mind... that gave me hope that the had what I needed. I don't make it 20 feet in and I already had a bag of potting soil in my hand. It will be used I promise. So I'm walking around, trying not to look lost and apparently I didn't do the best job, because an employee asked if I needed help. "Why Yes, kind sir" hose thingy that can attach. He knew what I was talking about pointed up and talked about a few and I saw one I liked and he grabbed it for me! Next mission washer fluid, which was super easy to find! I wandered around for a bit more and I have to admit I was super surprised! I walk to checkout and grabbed some mango hi-chews and the lovely lady upfront that greeted me checked me out and signed me up for the Ace rewards. She was sweet! I will be back! They had really cute planters and watering cans. They even had a paint center in the middle of the store ! If you are close by and needed anything to get the house spring ready, stop by!

    A very nice and completely filled hardware store. They have everything from kitchenware, garden,…read morepaint, grills and the complete Stihl lineup. Excellent customer service!

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    Rommel Ace Home Center - Pool supplies

    Pool supplies

    Rommel Ace Home Center - Pet supply aisle

    Pet supply aisle

    Rommel Ace Home Center - Store Front

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    Store Front

    Lowe's Home Improvement - hardware - Updated September 2026

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