Came in to return a laptop from another store. Was told it would cost me to get someone in the shop…read moreto reset it, so I did it on my own. The very nice woman who was at the cash register plugged up the laptop and let me reset it, which took a while. The Man at the door watched my laptop while I went to use the bathroom and then walked around because the reset was taking a while. The woman at the computer section was very nice and patient, answering my questions while I looked for a nother laptop. I ended up exchanging laptops, and the whole process was seemless. Kudos to the 3 employees that helped me today, they took off a lot of my stress!

I rarely leave reviews, but my recent experience at Best Buy was so unprofessional that it deserves…read moreto be called out. The lack of customer service skills, accountability, and basic consistency with their own published policies was honestly unbelievable. The employees I interacted with seemed more focused on shutting down questions than actually helping. Instead of listening or trying to resolve the issue, they spoke over me, dismissed what was on the website, and then proceeded to invent policies on the spot -- policies that directly contradicted what BestBuy.com clearly states. When I pulled up the information on their website and showed it to them, they still insisted on their "in-store policy," but couldn't point to anything written, official, or even logical. It felt like they were improvising excuses instead of providing service. That's not professionalism -- that's laziness and a complete lack of training. If Best Buy expects customers to take their brand seriously, the very least they could do is ensure their staff follows the same rules listed on their own website. Right now, it feels like you get a different story depending on which associate you talk to and what mood they're in.

I met Kal today when he and his son visited to fix a GE Cafe refrigerator. He's responsive,…read moreknowledgable, professional, and charges fairly for his service. He was able to diagnose the issue over the phone, and suggested pre-ordering the needed part to avoid additional cost for me, and additional time spent for him; it worked out great. I'll definitely reach back out to KZ for appliance repairs and maintenance.

Thank you for being honest and charging me the agreed- upon price....my dryer is now working…read moreperfectly!

I never met a Lowe's I didn't like! And these days, I've noticed a shift. Lately, employees have…read morebeen so helpful! Not that they weren't before, aside from the one-off, but recently employees are roaming the aisles intentionally looking for somebody to help. And I'm here for it!!! I've been Lowe's hopping trying to decide on paint colors for a Spring Refresh. Carl, in the paint shop, was especially helpful today! He walked me through my options and helped me decide based on interior/exterior, etc. It was a pleasant experience finally making those decisions and checking it off my list. Of course, I can't visit Lowe's without a visit to talk with the plants. The last Lowe's I visited didn't have many plants, but now that Spring has sprung, they're out! I didn't mean to buy six plants, but who can resist. Some were on clearance and my new fetish is buying cactus plants. AND, I had to buy something colorful to plant in front of the house. There you go. Done. Oh, and a monstera that I've been wanting. It was on clearance so, it doesn't really count. I don't think I'd been to this Lowe's before, but I like it. OH, did you know they have a section called "The Back Aisle"? It's like a clearance section for the whole store. I hadn't seen it before but found it on accident. One more thing for me to visit on my future Lowe's visits. Check it out.

Lowe's is my go-to for all of my gardening needs. The prices are competitive and the employees are…read morefriendly and obviously customer oriented. I have found many plants on the half-price racks that with only a little TLC have recovered and thrived. I bought two braided hibiscus trees last year which I potted and used to flank my front stairs. I was able to over winter them and they are alive and well this year!

In a word - EXTRAORDINARY!…read more Trible's is fantastic for replacement parts. They also carry related items to help install, clean, etc. I have used Trible's for years and staff is extraordinary in helping you get the right part. Now, with so much information on line, I knew the exact part I needed. I could have ordered on-line from manufacture and waited for it to be shipped. At Trible's I went into store, they pulled part from stock, and I paid 42% less than from manufacturer; and I suspect I might have also had to pay manufacturer for shipping. I do not use or need Trible's on any regular basis and Trible's has always provided unsurpassed service, products and price when I do.

I was having difficulty finding a glass top replacement for my stove. The place I bought my stove…read morefrom recommended the Middle River location so I called them. I was pleasantly surprised by their excellent customer service. They located and ordered the part, it was an efficient process. When I picked my order up, they even opened the box to be sure that it had the gasket inside! I really appreciated their customer service from the start to when I picked up the order at their store. Will definitely use them in the future.

Tool rental employees mot helpful. No one was there to let me in tool rental door had to walk…read morearound through store to get to tool rental, recommended using a different location.

Not a great selection compared to other HD locations, but has most of the basics…read more Staff (when you can find them) are usually helpful. Most of the time you will have to hit the self checkout lines (because they don't have any cashiers working). This can be especially annoying when one of them is down and one is card only. You will be at the mercy of how quickly the rest of the customers can check out. Of course, when I went around noon on a Wednesday, most of the people using the self checkout have probably never used a computer. The 'register monitor' just kind of stood in the middle of the floor, refusing to assist in any way. Maybe it was a source of entertainment for her and helped her to pass the slow Wednesday afternoon.

We needed servicing on our freezer. There was ice on the bottom under the drawer and periodic water…read moreleaks. I emailed from Yelp this morning about 7:15. My reply email from Katrina was at 9:11, where she indicated availability for today if needed. She came up with a good time for the tech to come. He was here by 12:15!!! Bob arrived, took care of our issue and a total of $199.00. We couldn't be happier. It's wonderful to have a go to place when needed in the future. Thanks Katrina and Bob!!

top quality and friendly service from katrina & joe and completion at a affordable rate and fixed…read morea: 40 + year old westinghouse dryer....highly recommend !! thank you soooooo much