Dropped off a mower on Saturday for repair. Was greeted at the door and a gentleman helped me…read moreunload and push it into the store. Was told that there is a $25 fee for looking at mower, but that would be paid when I pick up after repairs. Received a call on Monday morning that the mower is fixed and total cost is $36. Quick service (it is an off season, but quick nonetheless) and an enjoyable experience. Would certainly use Struble's again!

My husband (84 years; disabled veteran) took a power washer in for repair. He was charged $25…read moredeposit and gave permission to have them look for the problem. Was called told it would be $156 to repair--but not sure they could guarantee it would start. Decided to not do repair and asked what we owed for their efforts. Told $39 and we went to pick it up. My husband went in paid the bill and asked where it was--told over there-in pieces. He came back to the car to find a box; put the pieces in, dragged the rest of the cart to the front door--I jumped out of he car to open the door and helped him bring it to the car. We struggled but loaded it in--a rag was stuffed in it to sop up the gas. No one helped him and no one put the pieces they took off back together. Never been treated so disrespectfully at any store in Battle Creek. Not a store we would go back to sadly.

They did a great job fixing my lawnmower in a timely manner but the owner was the rudest and…read moreinconsiderate person I ever had to communicate with. Honestl! Sadly, I wouldn't go back and a good lawnmower guy is hard to find.

I was potentially a brand new customer, and the owner treated me horribly. I called to ask about a…read morespecific part I needed for my STIHL leaf blower, because they are a STIHL dealer. Apparently they sell used equipment parts, and new. When I called, I was trying to price out a new part not knowing about their used parts business. He acted as though I should know that, and seemed put off that I didn't. It's the first time I've ever experienced a dealership of new equipment that has a used parts side business. He said over the phone gruffly that he had at least one, if not many of the exact part I needed in stock. His wording was confusing though. He said "We have the part on site". I asked him what did that mean? Are they at your dealership? On site could mean a warehouse nearby depending on how you look at it. I asked him again "Do you mean at your dealership" ? He said again "On site". He kept repeating "On Site" without explaining. Once I decided to let that confusion go, I assumed he meant at his business, even though I still wasn't 100% sure. He then said it was a part that was normally around $40 new, but he would sell the used part for $20, which he said was 60% off. I didn't argue that it would actually be $16, because based on his attitude at that point I decided to let it go. I told him I was on my way. I was under the impression that the part would be waiting for me when I got there, because he seemed to act like he had his eyes on it when I originally called. So I drove the 20 miles to get there. When I finally got there, there were two nicer younger guys that I was hoping I would be dealing with as far as the transaction went. They were polite and friendly. Unfortunately, the owner was the one I would be dealing with. He didn't greet me, even though I was clearly waiting to talk to him for a few minutes. He just kept working on some customer equipment issue at his work bench for 5 minutes, even though I was standing right by him. Finally I got his attention and reminded him that I came for the part we had talked about. He gruffly started looking for the part that I thought he would have waiting for me when I got there. He spent a few minutes looking, and then told me "There is no part, maybe a flaw in the inventory", and gave me a shrug. I then asked the younger guys if they could look up the part, and see if they had a new one in the store, because I didn't care if it was used or new. As they started looking, I said to the owner "You seemed annoyed with me on the phone, but I really thought you had actually bothered to get the part because you were off the phone with me on hold seemingly looking for it. "Don't tell people you have multiple of a certain part on site when you don't ". He didn't apologize for anything, and acted like it was my fault. He then asked me to get out of his store, yelling like some lunatic. He went from grumpy, to super angry in about 2 seconds. I agree he is technically the king of his castle, and I can tell his workers are afraid of his personality, because they probably had witnessed it many times and started to try and look busy working on anything they could find in front of them. I must say given the situation, I understand mistakes happen, but don't act rude to customers that are only there because of your word in the first place. If your word is no longer honest or trustworthy, time to find some help that can service the phone line properly, and stay out of site of your customers if you seem to hate them that badly. I've never been asked to leave any establishment or business in my entire lifetime, and I'm 50 going on 51. You can be "King Of Your Castle", but understand customers can and will continue to voice their opinion about you and your business. I just noticed this similar thing had happened to another poor customer in the reviews shortly before I witnessed this happening to me. I truly hope you get some help for your obvious anger issues. Everyone has bad days, but this looks like a common reoccurring problem you seem to have looking at some of your reviews. Zero stars.

Level Park Hardware is " on the level " and whether you're a professional, a homeowner or a…read moreprofessional homeowner they will take care of you . They are a Husband snd Wife Team and She has been a Truck Mechanic and knows more about Tools and Fixing Things Right than 12 average People . He's also Pretty Darn Good but the what really stands out about the two of them is their Integrity , which they both have and you'll know it after your first or thousandth visit to Level Park Hardware. i'm a bit ashamed i haven't left a review previously, i hope you do also because i like it when people agree with me and i have no doubt you will if you have sense enough to use words . Thanks for reading, i hope this helps you to chose to do business with Good Honest Folk .

This was the authorized dealer from which I purchased a shed. The shed was built by The Amish in…read moreIndiana and is a great product. It was delivered fully assembled and free of charge. I have purchased other items from this hardware store. Their customer service is wonderful. They treat me, an elderly black woman, with respect and patience. Which is smart because I am a paying customer. I plan to purchase another small building through this store this spring, 2024.

Excellent and friendly service! I had a lamp that needed to be mended. When I called to find out…read moreif they did this type of work on lamps they did not sell the person on the phone was very friendly and informative. Further, both when I dropped off the lamp and when I picked it up, the lady who worked with me was very kind, personable, prompt and professional. So pleasingly, they fixed my lamp by the next day and the cost was extremely reasonable!! Great service is so rare these days, but these folks knock it out of the park with an excellent and consistent customer experience. I left their store wanting to do business with them again and again. Thank you for the great experience!

My first visit to Hodgson, about two years ago, left me completely unimpressed. Thinking it might…read morehave been a fluke, I recently returned to order a special, and somewhat costly item. The sales clerk appeared reluctant to look up the piece in a catalog and was unwilling to look in more than one reference. Her complete disinterest in pursuing a sale seems to be a company policy; other store employees who were not helping customers were well within hearing did nothing to encourage customer satisfaction. I would discourage anyone from patronizing Hodgson Light, Log and Patio.

Great prices, great selection and great service! Come grow with us today. With ten years in the…read morebusiness we can help you maximise your garden. Stores opening in Taylor and Jackson Michigan soon.

I'm glad I didn't make a special trip all the way out here for this. Honestly I think I would've…read moreeasily given four stars if I hadn't been so excited to come here from all the glowing reviews! It's very cute. They have pizza by the slice, a crock pot of soup, and a coffee pot. They have a case of cookies and packs of donuts, and a popcorn popper ($4 a bag though is steep!). But overall the selection is not nearly as good as I thought it would be, and it's kinda pricy all around. There are for sale signs on the building, too, so we'll see what happens ‍

Wonderful old store, but the owners are kinda cheap…read more Also: Please, at least COOK the pizzas! For crying out loud, they're white, almost raw dough. Seriously, why bother even warming them up? Color = flavor AND means it's done. It also tastes like actual food that way. Make them brown, hot and good. Please!

We just purchased our second outdoor dining set from Watson's. The first one was great but our…read moredaughter needed a set and we wanted her to have something that would last so she inherited our 5 year old set that was in nearly perfect condition. Our new set is slightly smaller and fits our space better. After searching all the big box stores (WM, L, HD) and club stores we could not find anything as nice or at a reasonable price. So we purchased another solid decorative metal table and chairs from Hanamint. The sales person (Melinda T) was outstanding at helping us. She asked all the right questions and was never pushy. While expensive, we bought on sale so the price beat anything comparable in the market. I highly recommend Watson's (and Melinda). If you're looking for outdoor furniture in Kalamazoo be sure to check them out.

We bought a hot tub from another company and I called Watson and they referred me to Matt to move…read moreit to another location. He was very prompt, knowledge and very friendly. I would recommend him .

I don't live in Marshall but when we visit family here it's the go to store for everything we need…read morewhen doing projects around the house. For lawn and garden, and virtually every item you need for household repairs and improvements, you'll likely find it in this store.

The team at Herman's Hardware always help me find what I'm looking for and give me the advice I…read moreneed for any DIY project, any other big box hardware chain can hardly compete with the customer service. I highly recommend them and they have more stuff to sell than meets the eye. Try walking through and see if you can find out where it stops. They also have a large historic collection of hardware and local memorabilia on the walls. They are not your typical hardware store in the best ways.